DoubleTree by Hilton Naha Shuri Castle

DoubleTree by Hilton Naha Shuri Castle Reviews

DoubleTree by Hilton Naha Shuri Castle

Shuriyamagawa-cho 1-132-1, Naha City, Okinawa Prefecture, 903-8601, JapanView Hotel Details
DoubleTree by Hilton Naha Shuri Castle
DoubleTree by Hilton Naha Shuri CastleDoubleTree by Hilton Naha Shuri CastleDoubleTree by Hilton Naha Shuri Castle
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DoubleTree by Hilton Naha Shuri Castle Guest Reviews

4.4/5
Very Good
128 Reviews
Verified reviews
Location4.3
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(128)
Positive reviews(25)
Reviews with photos/video(7)
Awesome rooms(7)
Friendly staff(4)
Negative reviews(3)
Guest User
Premium Twin Room
Checked in Nov 2024
Couples
65 Reviews
4.7/5
Amazing
Posted on Jan 1, 2025
Very helpful and friendly front desk staffs
Response from Property: Thank you for your kind words! We are thrilled to hear that you found our front desk staff to be helpful and friendly. Providing excellent service is our top priority, and your feedback motivates us to keep up the good work. We hope to welcome you back soon!
Ski Kee
Twin Room
Checked in Jun 2024
Travel with friends
2 Reviews
3.7/5
Posted on Aug 18, 2024
Not too bad for the stay Staff quite helpful. But you would need a translator app for better communications.
Response from Property: Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We were very happy to hear that you were able to enjoy your stay, and we hope that you will consider us again for your next visit to Okinawa.
Ho Long Michael
Deluxe Twin Room
Checked in Sep 2024
Family
3 Reviews
3.7/5
Posted on Nov 1, 2024
A bit far from city centre but the free parking is nice.
Response from Property: Thank you for sharing your experience at Double Tree by Hilton Naha Shuri Castle.We're very happy to hear that you enjoyed our hotel, and hope that we will have the opportunity to welcome you back in the near future.
S.Win
Deluxe Twin Room
Checked in Jun 2022
Couples
2 Reviews
3.5/5
Posted on Jul 25, 2022
Breakfast is really good. Enjoyed our stay.
Anonymous User
Twin Room
Checked in Dec 2024
Family
33 Reviews
4.5/5
Great
Posted on Feb 6, 2025
Booked the largest room in the hotel, the furniture is relatively small! There is a step in the bathroom, be careful when going to the bathroom! The breakfast is ordinary, but it is close to Shuri Castle, so I booked this hotel!
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Response from Property: We are glad that you are satisfied with the room we arranged for you. We will take your suggestions into consideration so that we can better meet the needs of our guests in future improvements. Regarding the steps in the bathroom, we will be more clear in the guest room information to ensure that guests can use it more safely. As for breakfast, we will work hard to improve the quality and hope that you can enjoy a better dining experience next time. Thank you again for your feedback and we look forward to seeing you again!
Rena Novritsch
Japanese Style Suite
Checked in Dec 2024
Couples
12 Reviews
5.0/5
Outstanding
Posted on Jan 16, 2025
The environment is very good👍
Original TextTranslated by Google
Response from Property: 您能滿意酒店的環境設施，並在這裏度過舒適愉快的時光，我們深感榮幸。酒店全體員工真誠期待您的再次光臨。
zxc7290
Twin Room
Checked in Jul 2024
Family
3 Reviews
4.0/5
Very Good
Posted on Aug 14, 2024
The bungalow felt a little old, but it was big and okay. The pool was uncomfortable to swim in because there were a lot of children, but the breakfast was okay.
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Guest User
Twin Room
Checked in Dec 2024
Business travelers
6 Reviews
5.0/5
Outstanding
Posted on Jan 28, 2025
The location is relatively remote, the room facilities are complete, the temperature is suitable, and it is OK
Original TextTranslated by Google
Response from Property: 很高興您能滿意我們為您安排的客房，並在這裏度過了舒適愉快的時光。為了能夠成為深受各位顧客喜愛的首選酒店，我們全體員工將向著不斷提高服務目標共同努力。同時，我們也一同期待您的再次光臨。
🎏wiik
Twin Room
Checked in Dec 2024
Solo travelers
10 Reviews
3.7/5
Posted on Jan 5, 2025
The facilities are old, but still relatively clean. It is on the top of the mountain with a nice view. It is not in the commercial area and the surrounding area is relatively quiet.
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Response from Property: 感謝您分享您的反饋。我們很高興您對酒店的清潔度和美麗的山頂景色感到滿意。 希望您在下次光臨時能體驗到更好的服務與體驗。祝您一切順利！
Guest User
Deluxe Twin Room
Checked in Aug 2024
Couples
1 Reviews
4.0/5
Very Good
Posted on Sep 9, 2024
The birthday service and food were amazing! Thank you!
Original TextTranslated by Google
Response from Property: Thank you very much for staying at DoubleTree by Hilton Naha Shuri Castle. We are also very pleased that we were able to help you in some small way on your important anniversary. In order to continue to be a facility worthy of commemoration, all of our staff will continue to work hard to achieve customer satisfaction. All of our staff look forward to welcoming you again.
Guest User
Twin Room
Checked in Jul 2024
Family
1 Reviews
5.0/5
Outstanding
Posted on Aug 30, 2024
The staff was friendly, the breakfast was delicious, the room was clean and the bed was great! We (2 adults and 2 children) did not specify a room type when we booked the room. When we entered the room, we found that the hotel automatically added 2 extra beds for us (the extra beds were also very comfortable to sleep on!) It was a great surprise!
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Response from Property: We are very honored that you and your family were satisfied with our hotel's service and had a wonderful time. Hope to have the opportunity to bring you more beautiful memories.
Reプシュケー
Twin Room
Checked in Jun 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Jul 22, 2024
We stayed in a twin room. This time we were traveling with my sister and stayed together. The amenities and equipment were perfect and the room was spacious and comfortable. The breakfast buffet had fewer fruit varieties than we expected, and even though it was Okinawa, there were no guava or mango juices, which was disappointing. All the meals were delicious.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing DoubleTree by Hilton Naha Shuri Castle from among the many hotels available. We will continue to strive to improve so that we will continue to be a hotel that is loved and chosen by our customers. All our staff look forward to welcoming you again.
Kokenchuan
Family Room
Checked in Aug 2024
Family
5 Reviews
5.0/5
Outstanding
Posted on Nov 8, 2024
The room is clean and the environment is nice!
Original TextTranslated by Google
Response from Property: 您能滿意我們為您安排的客房，並在這裏度過愉快的時光，是我們最值得高興的事。為了能夠成為深受各位顧客喜愛的首選酒店，我們全體員工將向著不斷提高服務目標共同努力。同時，我們也一同期待您的再次光臨。
Guest User
Twin Room
Checked in Nov 2023
Family
52 Reviews
3.5/5
Posted on Jan 27, 2024
You don't pay for parking when you eat, but why do you pay when you stay overnight? ? The parking lot was spacious and deserted. I would like a service bottle of water in the room. It would be nice to have a beer vending machine. Because there is no convenience store nearby.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at DoubleTree by Hilton Naha Shurijo Castle. We are very sorry that you were not satisfied with your stay with us. We take your comments seriously and will do our best to improve our services. We would like to thank you once again for your valuable feedback, and our entire staff looks forward to your next visit.
Lin➿Y
Family Room
Checked in Nov 2023
Family
11 Reviews
4.5/5
Great
Posted on Jan 18, 2024
If you drive by yourself, you need to pay for the parking lot. The breakfast style is not much but very delicious. Stayed for two nights and the breakfast style has not changed.
Original TextTranslated by Google
Response from Property: Thank you for choosing to stay at DoubleTree by Hilton Okinawa Naha Shurijo Castle and sharing your stay experience. The rich buffet breakfast includes Okinawan cuisine, Japanese cuisine, and Western cuisine. The nutritionally balanced breakfast brings everyone a full day of energy and has always been well received by customers. It is a great honor for us to receive your praise for our hotel's proud breakfast buffet. Our chef will carefully prepare a variety of seasonal dishes for you, and we sincerely look forward to your coming again.