Aston Inn Gideon Batam

Aston Inn Gideon Batam Reviews

Aston Inn Gideon Batam

Jl. Komp. Penuin Centre No.1, Batu Selicin, Kec. Lubuk Baja, Kota, Nagoya, Batam, Riau Islands, 36000, IndonesiaView Hotel Details
Aston Inn Gideon Batam
Aston Inn Gideon BatamAston Inn Gideon BatamAston Inn Gideon Batam
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Aston Inn Gideon Batam Guest Reviews

4.2/5
Very Good
856 Reviews
Verified reviews
Location4.7
Amenities3.9
Service4.1
Cleanliness4.1
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All reviews(856)
Positive reviews(825)
Reviews with photos/video(217)
Convenient for shopping(95)
Large rooms(33)
Shower difficult to use(27)
Tasty food(23)
Near mall(10)
Comfortable bed(9)
Highly recommended(7)
Delicious buffet(5)
Negative reviews(31)
Ng
Superior Room
Checked in Dec 2024
Couples
5 Reviews
4.0/5
Very Good
Posted on Dec 21, 2024
Notice there are improvements since last stay in August. Unfortunately this visit was assigned to level 1 and room window facing a wall. However was fine as room was generally comfortable. Thanks to the friendly receptionist name : Tirua If I spelled her name correctly.
JLEE0927
Superior Room
Checked in Dec 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Dec 21, 2024
Wow so amazing when I arrive at hotel it look better then photo and the service is good breakfast also good
Beng Ann
Superior Room
Checked in Dec 2024
Travel with friends
3 Reviews
3.7/5
Posted on Dec 15, 2024
Nice stay. Good location. Breakfast was good. Nice taste and food selection. Next door good spa
Response from Property: Dear Mr Beng Ann,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Family Suite
Checked in Dec 2024
Family
19 Reviews
4.5/5
Great
Posted on Dec 5, 2024
Always have a great experience staying here! AC are cold, bed are comfortable Nearby have market and shops Room tv have Netflix and YouTube too!
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Deluxe Room
Checked in Nov 2024
Couples
18 Reviews
3.7/5
Posted on Nov 7, 2024
Room is clean, however there were no towels provided when we checked in. I called hotel staff a few times and only managed to get the towels around 10 pm. Hopefully, the hotel can improve on providing the amenities immediately upon check-in. The breakfast is great.
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We will looked into the issue you had and will do our best to rectify the issue with our team to ensure we provide the best service experience for all our guests.Sincerely yours,ASTON Inn Gideon - Batam
Ivan
Deluxe Room
Checked in Oct 2024
Couples
6 Reviews
5.0/5
Outstanding
Posted on Nov 18, 2024
Affordable hotel rate that is convenient located within walking distance Grand Batam Mall and Batam City Square Mall. There are also many eateries, shops, massage parlours located within the vicinity. Breakfast included, with a generally well spread.
Response from Property: Dear Mr Ivan,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
Sylvia
Deluxe Room
Checked in Oct 2024
Travel with friends
1 Reviews
3.7/5
Posted on Dec 20, 2024
Love the location of the hotel - its near to all the shops and eatries that I want to go. Staff are very friendly and accommodating. Highly recommend this hotel.
Shaz78
Superior Room
Checked in Oct 2024
Travel with friends
2 Reviews
3.5/5
Posted on Oct 4, 2024
Tis trip wif families here again n recommend fren over to tis hotel too,different frm b4 is rm no more frig,shower gel hard to press,heater still e same faulty.Tis is e feedback frm relatives n frens,hopefully will be better next time bk again.
Response from Property: Dear Valued Guest,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We will looked into the issue you had and will do our best to rectify the issue with our team to ensure we provide the best service experience for all our guests.Sincerely yours,ASTON Inn Gideon - Batam
Daniel
Deluxe Room
Checked in Oct 2024
Business travelers
13 Reviews
3.2/5
Posted on Oct 28, 2024
not the best Aston in Batam. a bit old compare to other Aston. location good as walking distance to food stalls, just out from lobby.
Response from Property: Dear Mr Daniel,Thank you for taking the time to leave us your review to help us understand, react to, and fix issues in the hotel to ensure all guests have a great stay with us.We will looked into the issue you had and will do our best to rectify the issue with our team to ensure we provide the best service experience for all our guests.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Superior Room
Checked in Sep 2024
Solo travelers
7 Reviews
5.0/5
Outstanding
Posted on Oct 3, 2024
There is long shu xia right beside to eat. Super convenient and near A2 Foodcourt too. Easily accessible
Response from Property: Dear Valued Guest,Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely yours,ASTON Inn Gideon - Batam
Anonymous User
Superior Room
Checked in Sep 2024
Travel with friends
23 Reviews
4.0/5
Very Good
Posted on Sep 8, 2024
Location is great 👍 Breakfast is acceptable Was given family room as our allocated room was taken Room is spacious 👍
Response from Property: Dear Guest,Warm greetings from ASTON Inn Gideon Batam!Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service.We look forward to welcoming you again.Best regards,Management
Mohammad Ilham
Superior Room
Checked in Aug 2024
Travel with friends
1 Reviews
2.7/5
Posted on Aug 25, 2024
.I wasn't informed that I needed to make a special request for two single beds, but upon arrival, I was given a queen bed to share with my friend. I don't feel comfortable with this arrangement. I believe trip.com should have guided us to request a room with special requirements instead of expecting us to figure it out on their website. Lastly, the water heater is faulty. I was shivering from the cold in the morning when I took my shower, which put me in no mood to bathe.d to bathe.d to bathe.d to bathe.
Response from Property: Dear Guest, Warm greetings from ASTON Inn Gideon Batam! Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service. We look forward to welcoming you again. Best regards, Management
Anonymous User
Family Room
Checked in Aug 2024
Travel with friends
3 Reviews
4.7/5
Amazing
Posted on Aug 18, 2024
The room is spacious and the amenities is good. The breakfast is great as well as. There are alot of options to choose from. The location is great as well. Me and my friends enjoyed our stay. Reasonable price for the room.
Response from Property: Dear Guest, Warm greetings from ASTON Inn Gideon Batam! Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service. We look forward to welcoming you again. Best regards, Management
Anonymous User
Deluxe Room
Checked in Aug 2024
Family
2 Reviews
4.5/5
Great
Posted on Sep 6, 2024
The hotel location is very good! Room is comfortable!This is very near to the Batam main shopping malls! The staffs are very friendly and helpful! Hopefully the bathroom floor can be improved as this is rather slippery. The taxi service of the hotel is good as well!
Response from Property: Dear Guest,Warm greetings from ASTON Inn Gideon Batam!Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in food, beverages, and service.We look forward to welcoming you again.Best regards,Management
Anonymous User
Superior Room
Checked in Jul 2024
Family
7 Reviews
4.2/5
Very Good
Posted on Jul 15, 2024
When we arrived at 1400hrs (hotel local time) to check in, unfortunately rooms are not ready. Coz thinking that we can fresh-up in the rooms before proceeding to our spa appointment (at 3pm), we are unable to do so. Therefore, we hv to leave our luggages n bags of shopping stuffs at their luggage storage point and to proceed to our spa appointment. T he rooms are spacious n well equipped with toiletries . Aircon is working well but quite cold. The toilet is clean. The breakfast on the next morning has a wide spread of variety.
Response from Property: Dear Guest, Warm greetings from ASTON INN GIDEON BATAM. Thank you very much for taking the time to review and enjoy the atmosphere at ASTON Inn Gideon Batam. We always strive to maintain high standards in our food, beverages, and service. We look forward to welcoming you again. Best regards, Management