Berjaya Hotel Colombo Reviews
Berjaya Hotel Colombo
36 College Avenue, Dehiwala-Mount, Mount Lavinia, Western Province, 10350, Sri LankaView Hotel Details
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Berjaya Hotel Colombo Guest Reviews
3.4/5
69 Reviews
Verified reviewsLocation3.5
Amenities3.2
Service3.3
Cleanliness3.4
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Positive reviews(47)
Reviews with photos/video(13)
Negative reviews(10)
thetravelpal
Standard Twin Room
Checked in Dec 2024
Booked for others
19 Reviews
Posted on Jan 29, 2025
This hotel was one of the most surprising I’ve stayed at. I have never heard of a hotel making it compulsory for guests to pay for a Gala dinner on December 31st. Nowhere on their website or the Trip.com app was it mentioned that guests are required to pay $30 USD per person before booking. Instead, they only inform you after you've made your reservation.
When I arrived and checked in, the customer service representatives told me I had to pay $120 USD for four people attending the Gala dinner. When I explained that I didn’t want to attend, they refused to give me the room key.
As for the Gala dinner itself, there were very few options for vegetarians, but the desserts were quite good.
Regarding the room, the bed frame was chipping, and the chairs had noticeable dark stains. While the hotel has a beautiful beachfront view, there's a train track directly in front, and every time a train passes, the noise is extremely loud.
If you're planning to stay here for New Year's, I strongly recommend calling the hotel in advance to confirm their policies. On a positive note, the young front desk staff were polite and helpful.
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6/8
Response from Property: Dear Valued Guest,Thank you for your comments about your stay at Berjaya Hotel Colombo.This is to kindly inform you that this compulsory supplementary charge for the Gala Dinner on the 31st December has to be paid by our guests. We apologize for any inconvenience caused to you during your stay at our hotel and for not meeting your expectations. We hope you can consider and give us another opportunity to replace the negative impression with a more positive one. Management of Berjaya Hotel Colombo
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Ram Chandralingam
Standard King Room
Checked in Jul 2023
Family
5 Reviews
Posted on Jul 24, 2023
Good place. Nice staff. Great swimming pool.
But need more maintenance on room.
Very old and lots of ants.
My daughter got bites.
Response from Property: Dear Valued Guest,Thank you for your review, and we apologize for the inconvenience caused to you during your stay at our hotel. The areas mentioned in your review were seriously taken into consideration and take appropriate action to address them accordingly., as we pay special attention to ensure that our guests have a pleasant stay at the hotel. We hope you can consider and give us another opportunity to replace the negative impression with a more positive one. Once again, we seriously apologize for the inconvenience caused to you due to the concerned issues.Management of Berjaya Hotel Colombo
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Dylan Wang fans
Standard King Room
Checked in Jul 2023
Business travelers
15 Reviews
Posted on Oct 19, 2023
Old hotel food limited not happy but can see train
Response from Property: Dear Valued Guest,Thank you for taking your valuable time to share your experience with Ctrip guests. We apologize for not meeting your expectations and hope you can consider and give us another opportunity to replace the negative comments with a more positive one.Management of Berjaya Hotel Colombo
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Maiyam
Standard King Room
Checked in Jun 2024
Business travelers
1 Reviews
Outstanding
Posted on Aug 7, 2024
love the place
Response from Property: Dear Valued Guest,Thank you for your valuable comment, and we are delighted that you had a memorable stay at our hotel. You are warmly welcome back at Berjaya Hotel Colombo when you will visit Sri Lanka again, as you are a special guest for us.Management of Berjaya Hotel Colombo
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Guest User
Standard King Room
Checked in May 2023
Solo travelers
1 Reviews
Outstanding
Posted on May 31, 2023
Staff are all very professional and friendly.
Response from Property: Dear Valued Guest,Thank you for your valuable guest review with your encouraging comments regarding our professional staff. We are delighted that you had a memorable and pleasant holiday with us. You are warmly welcome back at our hotel for your next holiday.Management of Berjaya Hotel Colombo
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Fazni Ahsan
Standard King Room
Checked in Jan 2024
Solo travelers
43 Reviews
Outstanding
Posted on Jan 19, 2024
Nice place
Response from Property: Dear Valued Guest,Thank you for taking your precious time to review your stay at Berjaya Hotel Colombo, and we are delighted to know that you all had a wonderful holiday with usManagement of Berjaya Hotel Colombo
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Tamil Changan
Standard King Room
Checked in Dec 2022
Solo travelers
15 Reviews
Outstanding
Posted on Feb 21, 2023
beautiful
Response from Property: Dear Valued Guest,Thank you for your valuable comments. Though it was December 2022, we are now happy to extend our appreciation of your kindness in reviewing your stay with us. You are warmly welcome back at our hotel again soon.Management of Berjaya Hotel Colombo
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Anonymous User
Standard King Room
Checked in Feb 2025
Travel with friends
2 Reviews
Outstanding
Posted on Feb 4, 2025
It is very convenient to be next to La** Beach. The room is a bit old. The staff said it was opened around 2000. It is a bit old, but the service attitude is super good. I also like the breakfast. It is very cost-effective. I think I will choose here next time I come to Colombo
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your great comments regarding your stay at the Berjaya Hotel Hospitality, and we are delighted that you had a memorable and pleasant holiday. We're glad you enjoyed our convenient location, friendly service, and delicious breakfast. We appreciate your support and You are warmly welcome back at Berjaya Hotel Colombo for your next visit.Management of Berjaya Hotel Colombo
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Taya Dots
Standard King Room
Checked in Dec 2024
Couples
5 Reviews
Great
Posted on Dec 28, 2024
The hotel was probably once gorgeous, now it's just not bad. The furniture is old, the walls are shabby, some things (like switches) could be wiped more thoroughly. But overall the impressions were positive. The breakfasts are hearty, the bed and bed are comfortable, the pool is simply gorgeous. True, on weekends locals come to swim, for an additional price. And on weekdays it is quiet and calm, you can wait a very long time for your drink from the employee. There is a railway next to the hotel, trains run all day, you won't get much sleep during the day, but at night there are no trains, nothing will interfere with your sleep.
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6/7
Response from Property: Уважаемый гость,Спасибо, что поделились своим подробным отзывом. Мы рады слышать, что вам понравились сытные завтраки, удобные кровати и великолепный бассейн. Мы ценим ваше понимание относительно очарования объекта и областей, требующих улучшения, таких как техническое обслуживание и скорость обслуживания. Ваше замечание о влиянии железной дороги будет ценно для будущих гостей. Мы стремимся улучшить общее впечатление и надеемся приветствовать вас снова для еще лучшего пребывания.Руководство отеля Берджая Коломбо
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Albina
Standard Twin Room
Checked in Jan 2025
Family
6 Reviews
Posted on Jan 6, 2025
Everything is terrible, dirty, it's just impossible to be there. It stinks and everything is rusty.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your review, and we apologize for the inconvenience caused to you during your stay at our hotel. We hope you can consider and give us another opportunity to replace the negative impression with a more positive one. Management of Berjaya Hotel Colombo
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Guest User
Standard King Room
Checked in Aug 2024
Family
5 Reviews
Posted on Aug 12, 2024
Very close to the beach, great location, but the hotel is too old and the breakfast is not good
Original TextTranslated by Google
Response from Property: Dear valued guest, thank you for taking the time to share your review of your stay at Berjaya Hotel Colombo. We apologize for not meeting your expectations and would be grateful if you could give us another opportunity to replace the negative impression with a more positive one. Thank you, the management of Berjaya Hotel Colombo
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hjf308
Deluxe King Room
Checked in Dec 2024
Solo travelers
14 Reviews
Posted on Dec 25, 2024
The overall hotel environment is good and worth staying
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your good comments! We are pleased to hear that you enjoyed the hotel's surroundings and felt your stay was good value for money. We look forward to welcoming you again and giving you another unforgettable experience. Management of Berjaya Hotel Colombo
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「taozi」
Standard Twin Room
Checked in Jan 2024
Couples
29 Reviews
Very Good
Posted on Jan 3, 2024
Overall, it was okay, but things were a little slow. I had to wait for an hour to check in. The WiFi was sent by the housekeeper after contacting Ctrip customer service. There are basically no people in the area who speak Chinese.
The hotel has a swimming pool, breakfast is included, you can see the beach, and the train passes by at 5 o'clock in the morning. In terms of value for money, it's pretty good.
Go out to the main road, about 600 meters away, and then on the right, there is a supermarket and KFC
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for taking the time to review our accommodation and speak highly of our service and location. We are glad that you had an unforgettable and enjoyable holiday at Berjaya Hotel Colombo. We also apologize for the inconvenience you experienced during your stay and we will consider this in our staff training to improve guest relations. We look forward to having you as our special guest on your next vacation. Management of Berjaya Hotel Colombo
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Guest User
Standard King Room
Checked in Apr 2023
Business travelers
1 Reviews
Outstanding
Posted on May 2, 2023
The hotel has a good view, facing the sea, and is woken up by the crows and waves of the Indian Ocean every day. The service is very good, especially Dayananda and Gimhan helped a lot, it was a very good experience. The beach outside the hotel is 100 meters away. There is also food, praise
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking your valuable time to review your stay at Berjaya Hotel Colombo. We are delighted that you had an enjoyable and pleasant holiday with us. Your special comments about the service of Dayananda and Gimhan are quite impressive for them to further improve their guest relations. You are warmly welcome back at our hotel when you plan your next visit to Sri Lanka. Management of Berjaya Hotel Colombo
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Laozitouhentie
Standard King Room
Checked in Sep 2023
Couples
9 Reviews
Outstanding
Posted on Sep 20, 2023
Except it's a bit old, it's still good
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for your encouraging comments regarding your stay in our hotel. We are delighted that you had a memorable and pleasant holiday. We look forward to warmly welcoming you as our loyal guest for your next holiday visit to our hotel.Management of Berjaya Hotel Colombo
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