I chose this hotel over many others because they advertised rooms with Jacuzzi tubs, which cost $50 more per night. Unfortunately, my experience was extremely disappointing.
When my husband turned on the Jacuzzi water, it was dark yellow with solid yellow particles. This appeared to be due to long-term disuse and lack of cleaning, resulting in sediment and biofilm accumulation. Such conditions are a biohazard, posing serious risks of infection and disease transmission.
My husband immediately went to the front desk at 10 PM on May 18, 2024. The female staff member he spoke with said she couldn’t handle the issue and only her manager could address it. She assured us that the manager would contact us the next morning.
Despite staying in the hotel until our checkout at 11 AM on May 19, 2024, we received no communication from the manager. We even had breakfast at 8:30 AM in the lobby, near the front desk. When we followed up, another staff member named Mary informed us that the manager had already been and gone for the day. Mary was unprofessional and dismissive, blaming us for missing the manager.
We had to leave at 11 AM without any resolution. I left a note with Mary detailing our concerns and providing my contact information (name, phone number, and email). Over a week has passed, and I have not received any response. The hotel’s manager seems nonexistent.
Staff should know each other’s schedules and not make promises they can’t keep. Guest concerns should be communicated