Downtown Miami | 1.99km from Botanica Negra Francisca
Experience the vibrant energy of Miami at Hotel Indigo® Miami Brickell. Nestled in the upscale Brickell neighborhood, our 4-star boutique hotel is steps from the bustling Brickell City Centre, full of upscale restaurants, bars, shops, and entertainment.Explore Miami's attractions with ease using the free Metromover or trolley. Visit the iconic Bayside Marketplace, Kaseya Center, and Adrienne Arsht Center for the Performing Arts. For beach lovers, Miami South Beach is just a quick trip on the Metrorail.Our chic hotel offers convenience and comfort, with flexible meeting space, an outdoor pool, and a trendy neighborhood eatery and bar. We also proudly welcome all AAA and CAA members to stay with us at our Three Diamond rated hotel and explore all Miami has to offer. Experience the essence of Miami at Hotel Indigo® Miami Brickell.
GGuest User2022.08.04
I'm giving my experience a 5 star review because of Peter and his welcoming energy! He was fabulous and super helpful during our entire stay. The only negative experience would be the super thin walls. I could hear conversations (and other activities) from my neighbors on both sides of the wall. I stayed on the 15th floor. Hotel is in great location - walking distance to coffee, convenience stories and great restaurants in Brickell Village. Bed and pillows comfortable. My only suggestion would be to add a rack or shelf in the shower to hold soap, shampoo, etc. Quick and great valet service.
Downtown Miami | 2.01km from Botanica Negra Francisca
Nestled in the chic Brickell neighborhood near Port of Miami, Atwell Suites Miami Brickell is a 4-star hotel offering an unparalleled experience, close to beautiful beaches & top attractions. Discover trendy rooftop restaurants & bars. Shop upscale boutiques in Brickell City Centre. Enjoy live music at Bayside Marketplace on Biscayne Bay & soak up the sun at Miami's iconic South Beach. We share a building with Hotel Indigo Miami Brickell so when you stay, you can also enjoy their restaurant & bar, and shared premium amenities without the fees like the rooftop pool, fitness center, and meeting spaces.Visit the Perez Art Museum, explore the vibrant culture of Little Havana, or catch an exciting Miami Marlins game at LoanDepot Park. We also proudly welcome all AAA & CAA members to stay with us at our Three Diamond rated hotel & explore all Miami has to offer. Balance work & play in our spacious pet-friendly suites that all have standing desks and walk-out balconies. Collaborate in our shared workspaces & bookable boardroom, The Study, with panoramic views. Satiate anytime cravings at our 24/7 Market & Beverage Station, and enjoy our paid bar with cocktails & shareable small plates. For an authentic taste of Miami, dine at Mosaico Kitchen & Bar located in our shared space with Hotel Indigo. From free breakfast to rooftop pool & fitness studio, indulge in the perfect blend of comfort & convenience at Atwell Suites Miami Brickell, where your Miami adventure awaits!
JJimmyKhoo2023.04.08
Hotel and Hotel Indigo shared Hotel facilities and front desk, new hotel hardware facilities have nothing to say, the sunset with its own large balcony is very beautiful! It is very convenient to walk to Brikell Town Center in 5 minutes!
Downtown Miami | 2.62km from Botanica Negra Francisca
With a stay at Hyatt Regency Miami, you'll be centrally located in Miami, steps from James L. Knight Center and within a 10-minute walk of Brickell City Centre. This 4-star hotel is 0.4 mi (0.6 km) from Bayfront Park and 2 mi (3.3 km) from PortMiami.
Enjoy recreational amenities such as a 24-hour health club and an outdoor pool. This hotel also features complimentary wireless Internet access, shopping on site, and wedding services.
For lunch or dinner, stop by Riverview Bar and Grill, a restaurant that specializes in Cuban cuisine. Dining is also available at the coffee shop/cafe, and room service (during limited hours) is provided. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are served on weekdays from 7:00 AM to noon for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. Planning an event in Miami? This hotel has facilities measuring 100000 square feet (9290 square meters), including a conference center.
Make yourself at home in one of the 615 guestrooms featuring iPod docking stations and Smart televisions. Your bed comes with down comforters and premium bedding. Cable television is provided for your entertainment. Partially open bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
Jjuliecui2024.02.07
Stayed for three nights in a row. On the first night, I caught a cold due to water leaking from the shower faucet. Ctrip promptly solved the problem and changed my room the next day. The location is in the city center. There is a big supermarket opposite and it is convenient to go anywhere.
Very Good
57 reviews
4.1/5
Price from
US$161
per nignt
Check Availability
You May Also Like
Hotels With BreakfastHotels With Twin RoomHotels With 1 Double BedHotels With Swimming PoolHotels With Free Cancellation
Downtown Miami | 2.71km from Botanica Negra Francisca
Own the moment at W Miami. Our luxury hotel in Brickell, Miami, has redefined the travel experience in Florida. No matter the reason for your stay, our hotel in downtown Miami is the centerpiece of Miami's Wall Street and offers prime venues for your next Miami meeting or event. Our hotel rooms feature floor-to-ceiling windows framing views of the city or Miami River, marble bathrooms with W signature bath amenities and comfortable interiors designed in the Hollywood Regency style. After settling into your luxury hotel room, bask in the Florida sun and take in views of Miami in the building complex’s 15th-floor pool. It happens at the W.
GGuest User2023.05.21
Beautiful hotel and location. Specifically Rachel at the pool made it an unforgettable experience! She was so attentive, helpful, and personable. Her suggestions were spot on and she took initiative without us asking. If you like truffle, the mushroom truffle pizza was delicious and the hot parchita drink if you can handle a little spice. We will be back soon thanks to Rachel. Highly recommend!
Downtown Miami | 3.13km from Botanica Negra Francisca
- The deluxe waterfront Mandarin Oriental Miami - with its contemporary and dynamic design- features Miami s most spacious and luxurious guestrooms and suites. The 326-room hotel is located on prestigious Brickell Key just minutes from Miami s international financial district and convenient to south beach- bayside- and coconut grove.
- The Mandarin Oriental combines oriental influences with a modern style to create an elegant home away from home. Incorporating a contemporary and breathtaking design the hotel provides Miami s most spacious rooms and suites. All rooms feature bayviews and waterfront balconies that are further enhanced by world famous Mandarin Oriental service.
GGuest User2022.09.11
Stayed here 2 nights post cruise and we simply loved it--5 min walk from the beautiful Brickell shopping center. The best part of this hotel is the pool area without a doubt--its stunning with great service and a gorgeous pool where children are most welcome. The main lobby bar is a slight let down for us and looks a little dated but still nice. Rooms again are nice but in comparison with other 5 star properties in Miami are showing signs of age. Breakfast however in Le Mar is spectacular with simply beautiful food and if you eat outdoors the views are magnificent.
Downtown Miami | 3.15km from Botanica Negra Francisca
With a stay at InterContinental Miami, an IHG Hotel, you'll be centrally located in Miami, a 9-minute walk from Bayside Marketplace and 12 minutes by foot from Kaseya Center. This 5-star hotel is 1.1 mi (1.8 km) from Brickell City Centre and 1.2 mi (2 km) from Adrienne Arsht Center for the Performing Arts of Miami-Dade County.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna, and a 24-hour fitness center. This hotel also features complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Enjoy Latin American cuisine at Toro Toro, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. This hotel has 35 meeting rooms available for events.
Make yourself at home in one of the 653 air-conditioned rooms featuring iPod docking stations and flat-screen televisions. Wired and wireless Internet access is complimentary, while video-game consoles and satellite programming provide entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
PPhilip2022.02.09
This was a great hotel experience for New Year's Eve weekend for the 2021 Orange Bowl as the UGA football team had this as their base hotel. The hotel went all out to decorate in Red and Black for the weekend and were very responsive. Many special-purpose rooms were available for team and family use. The hotel threw a great New Years Eve party that was rocking well into the morning even after we returned from the football game. In addition, there was live music in Bayfront Park adjacent to the hotel, so there was no lack of places to celebrate New Years. Our room was on the bayside and the views are spectacular. The room was clean and well-appointed, with sofa seating and both a large table and a separate desk near the window to enjoy the view. There are no balconies attached to the rooms. There is an outside pool that opens on the third floor from the spa and salon, with separate men's and ladies' locker rooms. We went out to the pool in the mornings on both days since at this time of year the water is cool and there is only morning sun on the pool and pool deck. In the afternoon the pool deck is fully shaded by the adjacent condo tower since the sun is low. There is some afternoon sun this time of year in a grassy areas off the pool deck where the sun is not blocked until later in the afternoon. There are many large umbrellas around the pool chaise lounges if the sun is too hot. Unfortunately, we found that the outdoor pool bar and pool restaurant lounge have been closed for some time due to the pandemic, and the curtains up in the windows block what would be a fantastic view of Biscayne Bay through all the glass. The lobby, bar, and restaurant are all updated and present a top-notch appearance. It is easy to walk to several convenience stores in the area. We would definitely recommend this to our friends if they needed a hotel in this area of town.
Downtown Miami | 3.97km from Botanica Negra Francisca
Hilton Miami Downtown is centrally located in Miami, a 4-minute walk from Adrienne Arsht Center for the Performing Arts of Miami-Dade County and 10 minutes by foot from Phillip and Patricia Frost Museum of Science. This 4-star hotel is 0.7 mi (1.1 km) from Kaseya Center and 0.7 mi (1.1 km) from Perez Art Museum Miami.
Take advantage of recreational opportunities offered, including an outdoor pool, a 24-hour fitness center, and bicycles to rent. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
Stop by the hotel's restaurant, Brisa Bistro, for lunch, or grab snacks at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 6:00 AM to noon for a fee.
Featured amenities include complimentary wired Internet access, a 24-hour business center, and express check-out. Planning an event in Miami? This hotel has 40000 square feet (3716 square meters) of space consisting of conference space and a meeting room.
Make yourself at home in one of the 528 guestrooms featuring refrigerators and iPod docking stations. Your pillowtop bed comes with down comforters and premium bedding. LCD televisions with cable programming are provided for your entertainment, with wired and wireless Internet access available for a surcharge. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
GGuest User2024.07.01
The hotel has a lot of guests and the swimming pool is very small.
The location is close to the bus terminal and the Metromover in downtown. The mover is free. You can take the mover to travel to different attractions. They are all not far away, which is relatively convenient. Taking the subway is also an option, but the trains run every 30 minutes, so you can take it if you're not in a hurry.
What is worth recommending is the Science Museum. If you have children, you can take them to visit it for a whole day. It is very worth visiting.
Miami is a tourist area, and eating out at any time is expensive. Self-driving parking is also expensive, so be prepared to burn money.
With a stay at Regency Miami Airport by Sonesta in Miami (Flagami), you'll be within a 5-minute drive of Magic City Casino and LoanDepot Park. This hotel is 5.7 mi (9.1 km) from Kaseya Center and 6.5 mi (10.4 km) from PortMiami.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and a vending machine.
You can enjoy a meal at The Lounge serving the guests of Regency Miami Airport by Sonesta, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and multilingual staff. Planning an event in Miami? This hotel has 2000 square feet (186 square meters) of space consisting of conference space and 2 meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times.
Make yourself at home in one of the 176 air-conditioned rooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
GGuest User2022.08.08
The hotel is decent but there were ssues with the bar and restaurant. When we booked our reservation we read that breakfast is included or you can pay to have breakfast included. But it isn't. In fact, when we arrived at breakfast the buffet wasn't set up. There wasn't even any coffee. When we spoke with the server he said that this was due to COVID. However, if you read the reviews from other guest you will see that they had a buffet available during the pandemic. The staff members in the restaurant and at the bar were not friendly. I recommend that management improving the working conditions of their employees. Happy employees equals happy customers.
Located in Miami, Hilton Miami Airport Blue Lagoon is on a lake, within a 10-minute drive of LoanDepot park and Miracle Mile. This 4-star hotel is 5.6 mi (8.9 km) from University of Miami and 7.3 mi (11.8 km) from Dolphin Mall.
Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and an outdoor tennis court. Additional features at this hotel include concierge services, gift shops/newsstands, and wedding services. Guests can get to nearby shops on the shuttle (surcharge).
Enjoy a meal at Coral Cafe or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Full breakfasts are available daily from 6:30 AM to 11 AM for a fee.
Featured amenities include a 24-hour business center, limo/town car service, and express check-out. A roundtrip airport shuttle is complimentary at scheduled times.
Make yourself at home in one of the 508 guestrooms featuring minibars and LCD televisions. Your pillowtop bed comes with down comforters and premium bedding. Wireless Internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers, designer toiletries, and hair dryers.
GGuest User2023.07.17
Do NOT stay here if you have an early flight and want to enjoy breakfast. We tried to go to breakfast at the Coral Cafe at 6:00 am only to find out that breakfast doesn't open until 6:30 am. I stood by the hostess because it said wait to be seated and she just looked at me rudely and said, ”uhhh...? Do you need something or...” I replied, ”Yes, I wanted to get breakfast.” She responded rudely, ”Well, it doesn't even open until 6:30 so you're gonna have to wait.” We are diamond members and we tried to use our food and beverage credit to grab something quickly. We only had 5 minutes to eat so we couldn't sit down and eat. We only wanted a croissant that we were willing to pay $15 for and It was literally just sitting at the buffet to grab easily. The hostess was so freaking rude and argued with me and embarrassed me in front of everyone. She said I had to sit down and wait to be served. We had already waited 30 minutes for her to tell us this. She told us to go to Starbucks instead. I informed her that I wanted to use my food and beverage credit and she said, ”oh well. I don't know if it works there, but you'll just have to go there because that's you're only option. I can't give you a croissant here. You have to sit down and wait to be served.” Pretty ridiculous that I couldn't buy something to go. They also charged us $18 for our Turo to be parked in the parking lot for only a couple hours while it was waiting to be picked up! We didn't even have the car parked over night. Also, I NEVER received a receipt after checkout which is not normal for Hilton. I had to find the receipt online via the app. Will never stay here again! Super rude and terrible customer service! I have stayed at many Hiltons all over the world, but I have never been treated so poorly!
A stay at Pullman Miami Airport places you in the heart of Miami, a 8-minute drive from CityPlace Doral and 10 minutes from Downtown Miami Shopping District. This hotel is 5.2 mi (8.3 km) from University of Miami and 7 mi (11.2 km) from Dolphin Mall. Don't miss out on recreational opportunities including an outdoor pool and a 24-hour fitness center. This Art Deco hotel also features complimentary wireless Internet access, concierge services, and wedding services. Enjoy a meal at Tavolo or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge. Cooked-to-order or buffet, two types breakfasts are available daily from 6:30 AM to 11:00 AM for a fee. Featured amenities include a 24-hour business center, express check-out, and dry cleaning/laundry services. Planning an event in Miami? This hotel has facilities measuring 11223 square feet (1043 square meters), including a conference center. A roundtrip airport shuttle is complimentary at scheduled times. Stay in one of guestrooms featuring LCD televisions. Your pillowtop bed comes with premium bedding. Complimentary wireless Internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with shower/tub combinations feature designer toiletries and hair dryers.
GGuest User2023.10.08
Room, convenience store and everything is nice. Unfortunately the free shuttle takes time to reach the airport since I had to call and wait them to come to pick me up. It takes around 15-25 minutes for them to get to the airport. If I didn’t had a US cel number, which I hadn’t many times as a tourist, it would be hard for me to call the hotel.
Excellent
131 reviews
4.3/5
Price from
US$97
per nignt
Check Availability
See more hotels near Botanica Negra Francisca
Top Pick Hotels near Botanica Negra Francisca
See all
Check out our most booked hotels near Botanica Negra Francisca from the past 30 days!
No.1
5.0/5
5 Reviews
Lux Retreat by Renzzi
Little Havana, Miami | 0.49KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
No.2
4.5/5
133 Reviews
Tru by Hilton Miami West Brickell
Miami | 1.6KM from Botanica Negra Francisca
"Clean and tidy""Great stay!"
Select dates to view prices
No.3
3.6/5
11 Reviews
Miami Vibes in East Little Havana
Little Havana, Miami | 0.88KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
No.4
3.6/5
106 Reviews
Miami River Inn
Little Havana, Miami | 1.64KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
No.5
4.3/5
109 Reviews
Aloft Miami Brickell
Downtown Miami, Miami | 1.95KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
No.6
4.2/5
101 Reviews
Smart Brickell Hotel
Brickell, Miami | 1.84KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
No.7
4.3/5
113 Reviews
Novotel Miami Brickell
Brickell, Miami | 2.08KM from Botanica Negra Francisca
"Great stay!""Great location"
Select dates to view prices
No.8
4.0/5
60 Reviews
Broadway Suites Downtown by RocketStay
Miami | 1.69KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
No.9
3.4/5
17 Reviews
The Boutique Hotel Miami
Miami | 2.1KM from Botanica Negra Francisca
"Good Location"
Select dates to view prices
Latest Reviews for Miami hotels
See all
Explore honest ratings and real traveler reviews to help you find the perfect stay
4.4/5
Excellent
GGuest UserWe were only in our room for about 7 hours. Just used it to catch a few hours of sleep before our trip to Ecuador early the next morning. The hotel looks renovated except for the room doors. For some reason they left the old doors while they renovated the rest of the hotel and the doors serve as a reminder that this place is old. Bad call by who ever made that decision. The room itself is a decent size, has a comfortable bed, and a newish looking bathroom. For the price I would stay here again if I had another overnight layover at MIA.
GGuest UserHad a horrible experience a couple of blocks away at some trashy place… But not only was this hotel the exact opposite of that, but they ACTUALLY got me in the vacation mood right back again. Luis the manager was nothing but a knowledgeable young man of the area and his hospitality is what got me to give this a shot. 10/10
YYUETINGWe will stay here again when we come back to Miami. The hotel service is very good, we arrived very early in the morning, the hotel still tried to help us find a vacant room for us to check in. There are big supermarkets, pharmacies and monorails that travel around the city for free within a few minutes of walking. I will still live here next time.
AAnonymous UserThe Sheraton on the edge of the airport is convenient for pick-up. The bed is Sheraton, the global standard is very comfortable, to ensure the quality of sleep, the price is too high on weekends and holidays. Staying on this weekday, the price is relatively low.
KkimbonimThe location is good and there are many good restaurants nearby. The sanitary conditions of the rooms and the bedding are clean. Breakfast is very simple, so please take note.
The surrounding view is also good.
文文A good hotel with good environment, hygiene and service. When booking the hotel, we indicated that we can check in after 3 pm. We arrived early at 11 am. If the store was not going to allow early check-in, we would store the luggage and go out to play. They just moved in without a word. In particular, I want to say that the hotel's mattresses are moderately soft and comfortable. If there are any disadvantages, it is far from the city and the beach.
DDr.MaiIn my first stay I had been in tenth floor which is more better and newer but my second stay they gave me a room in fourth floor which is aged and old and no refrigerator or microwave inside . I didn’t like it but as a whole the hotel is Ok , staff at the reception need to be more friendly and smile to visitors. Some of them they don’t even answer a complete answer . It’s all about the location , location , location in the heart of the downtown where you can go all around at day but at night alot of homeless around the area . As it was OK . Don’t forget to bring your water with you .
GGuest UserThe hotel couldn't be any closer or more convenient to the terminals and for our early am check in. We had access to the entire terminal's shops and restaurants. We walked around looking at our gate areas, so we knew where we needed to go. Check in was easy however, they didn't mention the restaurant on the 7th floor so instead, we ended up paying over $100 at a chain restaurant with a burger/sandwich menu. The price point is extremely high for what you get - for $250 plus a night I'd expect a refrigerator or a microwave, some wash cloths, more than one regular coffee packet and some soap, however, once we asked twice, we received these items fairly quickly. The rooms are dated, not doubt, but the king bed was big and comfy. I was rather pleased with the bright lighting and expandable makeup mirror in the bathroom. Nice to see what you really look like rather than looking in a dim mirror for once which is what you get now at higher end facilities. The window was filthy so there was no looking out the window-to be fair I doubt its easy to clean when jets are constantly flying over your head. The carpet needs to be replaced, there really was very little left of it in the room. Hallway carpet dated but clean. The TV/cable didn't work due to provider changes occurring within the county and the airport is a county building (which is was what we were told when we asked how to use the TV.) We were able to use wireless to stream TV on the iPad - it would have nice if they mentioned that as well so we weren't fighting about how to work the remote. There are really no amenities, and I would say this is comparable to an older but clean motel. However, it took 28 minutes total in the morning to check in, check our bags, get through security and be seated at the gate. Long story short, we would stay there again for an early am flight if we could get a cheaper price.
AAnonymous UserUp Inn is a simple hotel with 2 to 3 floors. The windows are not easy to open. There are green plants outside the windows. Open the door and you can go directly to the corridor outside. No one was at the front desk at night.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How to get cheap hotels on Trip.com?
There are several ways to discover affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the least expensive options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a diverse selection of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. Moreover, if you are a member of our loyalty program, you can log in to your account and discover exclusive discounted rates at hotel list pages.
What is the way to get lower prices at hotels?
Sometimes booking hotels in midweek is cheaper, but it also depends on the season.
How many hotels are listed in Trip.com?
There are over 5,000,000 hotels in more than 230 countries or regions on Trip.com. Don't know which hotel to book? Browse the site to get ideas!
Can I cancel or change my hotel reservation on Trip.com?
It depends on the hotel policy and cancellation date. Kindly check the policy section of related hotel pages. To cancel or change your reservation, log in to your trip.com account, go to "My Bookings," and follow the instructions.
How do I contact trip.com customer service?
You can contact trip.com 24/7 customer service by visiting the trip.com help center and submitting a support request. You can also contact them by phone or chat, depending on your location.