Hotels near Parroquia de San Lorenzo Diacono y Martir, Mexico City

Well thr hotel was great , it's accommodation are superb. But one thing that srsnd out was Enrique and Juan from morning breakfast , they were always on point. Continously asking if anything else needed. And they booth had a smile face on them. Son el tipo de personas que cualquier empresa necesitas y debe tener. Por que ? Xq representa armonia, disiplina y radican Paz alreddedor. My Congratulations to Novotel and its administration for having Enrique and Juan from Delia bistro on board. Much success to both. 🙏

Lovely room, delightful hotel and gracious staff. However, the booking process was difficult, and the communication with the front desk confusing. We got three versions of confirmed dates (the last one correct) did not get clarification as to whether our room included breakfast. When we arrived, we were given different responses to our question about whether breakfast was included on three occasions. We are fine with paying extra, but would have liked to have know whether to eat in or elsewhere. The restaurant was a weak spot with slow service, and no red wines available by the glass on our second visit. The waitperson said it was due to Xmas, but it seems quite surprising for this level of hotel to run out of red wine options four days after the holiday. Overall, we enjoyed the hotel, the location and the rooftop brunch on our last day were great. Please work on your service and communication to guests

Excellent stay

I stayed at the Westin Santa Fe hotel during my first business trip to Mexico City. Staff was very friendly upon check-in, my Bonvoy status was acknowledged, and I was upgraded to a suite on the 8th floor. The room was spacious, clean, and functional. There was also a welcome snack in my room. Breakfast was good, but the buffet was not as extensive as other international Westins and Marriotts. Choices included typical breakfast fare plus some local fruits and juices. Needless to say, staff was friendly and responsive. The executive lounge had a decent spread, the staff there was extremely friendly, and the outdoor views were spectacular. Now for the hiccups: - the rooftop pool is slightly larger than a bathtub, yes somewhat of an exaggeration but definitely not to scale for this large property. The kicker - it was covered all three nights during my stay, with no sign or explanations - someone claiming to be from the front desk called late one night, asking me to verify my last name [the front desk clerk verified that they did call me the previous night] - a uniformed hotel staff knocked at my door after 11pm the same night as the phone call to tell me my phone was off the hook (it wasn't!). What a weird incident! - there were several restaurant charges on my folio totaling over $600 that I saw as I was checking out. The front desk staff did make the adjustments to remove them, but it was very disconcerting especially considering the two incidents above I will consider staying at this property again primarily because of my room and the friendly staff, hopefully there will not be any hiccups next time around.

Excellent customer service. Great hotel team and value. Very good, and safe location close to the mall in Santa Fe. Convenient small shopping plaza below the hotel with some restaurants, stores and a Mc Donald plus an upscale super market makes your stay easy and convenient.

Stayed 7 nights with my partner at this wonderful hotel, which is centrally located (10 minute walk to the main Zocalo square with lots of shopping nearby) and has a very good bar/restaurant on-site. The rooms are new with firm beds, thick towels and linens, a hot shower, daily maid service, a medium-sized safe that can hold a tablet, good climate control, and a Nespresso coffee machine. A filtered water dispenser to refill water bottles is quite the advantage in the lobby. The gym on the 2nd floor is modern with very usable equipment, and is located next to an outdoor terrace. The breakfast buffet was very good with several choices. Antonio and Nayla provided excellent customer service during breakfast, and Antonio also alerted me to breakfast options that were healthier for my sensitive stomach. The lobby staff were very friendly and helpful. Overall, I rate this hotel an 8 or 9 out of 10 and would definitely stay here again. That being said, I would like to offer some suggestions to Novotel to make the hotel room a bit better for travelers. This new, minimal hotel room concept means that there are no dresser drawers for storing clothing, and there’s only one spot in the hanging metal “closet” for storing one suitcase - the other person must put their suitcase on the floor . One must live out of their suitcase during the entire stay, which is very annoying. This can easily be remedied by having more hangers (10 instead of 5?) in the closet, and having one or two folding luggage racks available. Also, another side table is needed beside the bed, since there’s only one. The person sleeping on the left side of the bed must put their water, glasses, phone, etc. on the floor, since there’s no side table, or place their items far away on the desk. Also, the thick towels keep falling off the three very lame wooden towel “knobs”. These knobs need to be replaced or extended outward in order to be able to hold a load. I would hang up my wet towel and it would immediately fall onto the floor. We fought with this the entire week. The hotel would save a lot of money by not having to wash towels every day that have fallen onto the floor. Additionally, perhaps for an upcharge, a small refrigerator could be placed in the room. These minor issues did not affect our overall satisfaction of this hotel.

This hotel is based within close proximity to a train station, multiple food locations, and convenience stores. When booking this hotel, it was specifically chosen due to being part of the Accor hotel family. As a gold member, I have come to expect the kind, friendly and welcoming staff at their hotels. Typically, as a gold member, I am welcomed with a personal welcome note, a free drink voucher, and a thank-you gift. Here? Nothing; in fact, there were absolutely no frills included in this hotel (including bathroom toiletries). The king-size bed was comfy, and the pillows provided were also comfortable. There was a stained pullout couch along one wall. Right at the room's entrance was a glass squared box containing the shower and toilet, and opposite the box was the hand basin and mirror. The shower door didn't close completely - which allowed all the water into the bathroom, but not to worry because you are provided with a bathmat. Be careful in the bathroom not to wear socks, though, because standing on the flooring allows water up through the floorboards. Need to dry your hands after using the sink? Oh well, no hand towels are provided, so you can pleasantly enjoy using your wet towels. The hotel breakfast provided ”continental” is extremely dissatisfying and disappointing. From the limited seating to the cold pasta, squishy watermelon and unripe pineapple. At no fault of the hotels, though, one of our phones was stolen; we sought assistance from the reception staff, who directed us to stand outside the hotel and just wait for the police to turn up. The next day, we asked for again, and eventually, the hotel staff pointed us down the road to the police station. However, disappointingly, this is not where tourists are meant to go. Tourists are intended to contact the Tourist Police, who are able to assist visitors. Whilst this is not the hotel staff's fault - I think it would be essential for hotel staff to know about the tourist policy - especially since your fundamental business is tourism. On the final night of our stay the air conditioner stopped working - I spoke to reception, and they kindly allowed us to sleep in another room, and leave our stuff in the original room as we were leaving early. Overall, would I stay in this hotel again? No.

It is indeed antique🌹It is a building built in 1907 after all, so I took a lot of photos inside the hotel. The room is nice. Although it is a bit old, the hygiene is good. I especially like that there are windows on both sides. The morning sun comes in and it is very comfortable. The restaurant on the first floor is good. It has a good environment and a wide variety of food. It is not expensive and could be used as a brunch restaurant. However, there is no USB socket in the room, which is not as convenient as a new hotel. In addition, the hotel is divided into several areas. The rooms on Londres Road are the best, and the ones facing Liverpool are darker.

The front desk is very friendly, especially the uncle in the restaurant who can speak a word or two in Chinese. He knew that we were from China and needed tissues and brought them to us himself. The uncle at the front desk will also help with luggage and call taxis. The staff are very nice. The only drawback is that there is backflow in the bathroom, dirt will be found the next day, and a toothbrush is found in the toilet (I am sure it was not caused by us). Maybe it's just a problem with this room, I hope this can be improved

Really nice hotel with people that are really friendly. Clean, smells really, and serviced really well. The desk staff were really friendly and helpful. Rocío cleaned and looked after my room really well! Thanks Rocio. The Spa and gym was amazing - especially the staff who were really helpful and kind. The trainer Ariel was really helpful showing me various training routines and ways for thinking about exercise - he is an expert in Judo (black belt!). Alexis was really helpful with the spa facilities. Thanks Ariel and Alexis! The beauty salon run by Azul was really good and especially with the treatments she offers! She convinced me to start looking after the smaller things about my appearance. It is the people that make a place and in this case in Hotel Marquis Reforma. I will definitely go back. Thanks Azul! Thanks Hotel Marquis Reforma! See you soon.