Hotels near Yumuktepe Mound, Mersin

Hello there! My name is Erik Mustafin. My Ref: 05461798 I have to say that I had enough patience but now I'm sick of it. First of all, I was cheated by your hotel in Mersin. How it was: I connected with your hotel there to be sure that it has non-smoking rooms with beautiful view. It was a gift for my wife’s birthday. They said that there is no problem with that. At the check-in date I reminded about my wishes, paid for two rooms and got on there. The rooms were for smoking persons; the furniture was dirty. I went down to reception immediately and asked my money back. They said that’s impossible due to me paid with the credit card and only call-center can help me. I called them and they said that I need to wait the answer from the head office. I was waiting for 3 hours, called them back but nobody answered. And I suppose my phone number is still blocked for them. I tried to resolve my problem using e-mail, but they answered me only once, requested some information about payment, I gave all the documents they wanted. After that, they stopped to answer me too. It’s because they have to give my money back but they don’t want to. As I wrote before it was absolutely disgusting and dirty staying there and didn't get my money back at the same moment. I wrote you to help me resolve my problem and I'm still waiting for you answer like a fool. I was pretty sure that an organization like yours doesn't treat like this their clients. In fact, you keep me waiting for more than 5 months, it's unacceptable. I want you to connect me with the CEO because I want my money back. 4 300 turkish lira. You have my dates; I want you to connect with me as soon as possible. Otherwise I will have to make my case public.

Everything was perfect. All employees are respectful and knowledgeable, parking is available, outdoor pool and breakfast are wonderful. There is an environment where you can feel peaceful. Thank you Hilton.

In September becouse of my passport i did need to travel to out of country and i choose adana. I stayed there about 3 weeks. I did talk to hotel manager about my situation and he did give me very good discounts for my accommodation and also he booked the best room of the hotel with too walls full veiw of city in 5 floor. Staff they was very professional and helpfull. I did feel really safe and service was amazing

We found this hotel in Mersin, where I was first gone, in a hurry. Firstly, it is in a bad location. When you asked the shop around you could answer ”the rooms are not a dress”. When we went to the hotel, the room left for us wasn't cleaned yet they took us to another room and perhaps one room for one person, then one room was available. inside. The clothes' phone flows without any break, what they put on is shampanya, your hair is cloudy, the box's cover is not closed, etc... We said we would leave them all aside and have a nice breakfast when it's morning, but what is possible . Absolutely disappointment. The cooking in the buffet was cold, very little, something we could eat in that small buffet but impossible was also cleaning tables. If you were to work, you might prefer this place alone than Mersin, but with your family, I say don't stay here with your wife.

The sea view room is invincible and beautiful. You can see the sea view for breakfast on the 14th floor. If you book a sea view room, it is strongly recommended to get up early to watch the sunrise in the room.

Nicely located, easy to find and very accommodating staff who are genuinely friendly and welcoming. Apartment and rooms were clean and well equipped. For a stop over in Mersin you should feel very comfortable and safe. Free parking provided on site, several markets and hospital very close by.

The bedroom was very well designed, Bed & pillows extremely comfortable. It was great to have a duvet that was actually bigger than the bed. Shower was brilliant & great to have a hairdryer that was not attached to the wall, making it easier to style your hair. ALL staff were very helpful, polite & friendly. hope exam went well!). Food could have been a little hotter at times, but other than that it was plentiful and of good quality. All drinks were also of good quality & again a good selection of local & imports. We had a wonderful time. All in all we had a very enjoyable stay. Thanks VM RESORT MERSIN