Hilton Garden Inn Omaha West

This is a very clean and nice property…it would have been 5 stars but when I was waiting in line at the front desk to get my key fixed the employee on duty for the front desk was outside smoking. He looked straight at me and continued to smoke until he was done. I waited almost 5 minutes. I am fine with taking a break but shouldn’t someone man the front desk? Other than that all the staff (cleaners, housekeeping and waitresses)were extremely friendly and helpful! I was surprised that they had a shuttle that took me to the shopping mall!! Huge bonus!

Super clean Hilton Garden Inn at Omaha West. I have stayed at many hotels in the area and this one has been the best. (And I am super picky.) It was clean, very comfortable, and the staff was great (esp. Veronica at the desk and Karina at breakfast). I highly recommend it.

Very welcoming and though we didn’t have an opportunity to experience the restaurant, the offerings and area looked terrific. Staff was accommodating. Stayed at 5 different hotels during our road trip, this was the best-our first visit to Hilton. Note that our hotel stays are strictly for sleep and we do not use amenities.

We came to Omaha for a family get together before summer was over coming from Iowa, South Dakota and Kansas. We chose this hotel due to price, location, and it was suppost to have breakfast included. we were a party of 23 so fairly large. the patio was great for hanging out and kids to play. only downside was Breakfast wasn't included and was $11 a person and the elevator only had 1 working so it took along time to get on and off. Beds were also very firm and pillows kinda flat.

The website boasted an onsite restaurant, but it was not open. Monday's "free" breakfast was pathetic - Jimmy Dean sausage sandwiches and a microwave oven. Bathroom wasn't thoroughly cleaned and wasn't vented. Weatherstripping on the window was missing. Housekeeping was advertised as daily, but a sticker on the bathroom mirror stated that it was every four days. This is not what I expect out of a Hilton hotel.

My stay was excellent from check in to check out! The television was one of the best I’ve had in my many hotel stays! A lot of restaurants close and a very quiet area. Manager who check me in was on top of everything. My only minor complaint is the parking lot could be tricky if the hotel was full and you had a trailer like myself. Overall one of the best Hilton garden inns I’ve ever stayed at! When I’m back in the area I will definitely look here first.

My wife and I were visiting a family member who was hospitalized nearby. I wanted nice accommodations to offset the stress we were experiencing because of the nature of our visit. I have been a Hilton Honors member for several years and have always found hotels that were well appointed This hotel fell far short of my expectations. For one thing, the website indicated it had a restaurant on site. While this was technically true, it was not open. “Breakfast” in the lobby the first morning consisted of fruit, yogurt, an envelope of oatmeal without milk, or a cold Jimmy Dean sausage sandwich. Drinks were, cranberry juice, orange juice or plain coffee (no decaf). The selections improved for the rest of our stay, with a limited continental breakfast for an additional $6.95 per person. Full, buffet-style breakfast was $12.95 per person. The room was moderately clean, although the bathroom floor was questionable. The shower head needs replaced and the drain in the lavatory is slow enough that I wonder what might be clogging it up. The bathroom does not have an exhaust fan. I’m surprised that is even allowed by code. The sliding part of the room’s window is missing weather stripping, so there was a considerable level of street noise. I was grateful that no rain seeped in during a thunderstorm, but suggest you avoid room 407 in the winter unless you bring a roll of duct tape to seal the gap. Keep reminding yourself, “this is a Hilton Hotel.” Maid service for the room was offered every fourth day, under the guise of respecting our privacy. A placard on the mirror informed us we could request it sooner by contacting the front desk. Our last morning, I stopped at the front desk to get a box of facial tissues. I was told housekeeping would bring it to the room. It arrived an hour later. There is a placard in my room titled, “The Hilton Garden Inn PROMISE.” Hilton management knows what that says. I do not think it is my responsibility to act as quality control for a multitude of issues. If this were a cheap hotel, I would give it a two-star rating. Considering my expectations of Hilton standards, I can only offer one star. I was subsequently asked by two individuals whether I would recommend the hotel. I told them to look elsewhere. I also talked to an individual who had stayed there recently and had expressed similar concerns.

What wonderful care and customer service we received- we needed to check in early, and our room was not quite ready. The customer care team noticed I had my children's swim gear packed- they checked to see if the pool was ready, opened it for us, and allowed us to swim for a little while as we waited for our room to get ready- they even came and delivered our keys to us in the pool area when our room was ready! The breakfast staff is amazing- delicious, courteous, and friendly. Clean, comfortable beds/rooms- we definitely will be booking here again!

Service at this hotel has gone above and beyond expectations. From check-in and nearby restaurant recommendations from front desk staff, great interactions from breakfast kitchen staff and the housekeeping staff went above and beyond to help locate missing items left in the room. We traveled with a team of rooms and they were able to accommodate requests from multiple of the families with ease. Would recommend staying here again.