Melbourne CBD Central Apartment Hotel Official Reviews

It was nice, very convenient and clean It was close to the tram and the smart TV was the best

Nice location in the middle of CBD easy to find sth for eat

Excellent location with Bourke & Russell St Tram Station right outside the door. Comfortable big beds with great linen. The two bed apartment was huge, with large living area and bathroom and nice holiday size kitchen for those who would like to cook. The bath was huge though we ran out of hot water trying to fill it! Would definitely stay there again.

Perfect location. However, cleanliness is subpar… the jacuzzi in the bathroom is too dirty to be used… the tub was yellowing and a ball of ball came out when we switched on the jets.. didn’t dare to use it. The water pressure from the shower was weak too. Recommended if you’re there for a holiday but barely in the room, otherwise..

The room is large, and the two toilets are very suitable for a family trip. The kitchen is fully equipped. The hotel is very convenient. The location is very close to Chinatown, and there are convenience stores and McDonald's right outside the door. Overall, I am very satisfied.

Had stayed at this property before and it served our needs well so when we arrived the second time we were expecting more or less the same standard. Unfortunately we ended up with significantly less than the same standard. Hotel room was dingy and hot, the air conditioning didn't work (during a heatwave!!) but they'd generously provided 3 floor fans to blow hot air around the apartment. Carpet made your feet black if you walked around barefoot and the bathroom extractor fan didn't work. Single sofa was old and had cigarette burns. Concierge was nowhere to be found, I think we saw them twice during our 10 day stay. Shampoo and soap provided was watery so we had to go out and buy our own as housekeeping was as absent as the concierge so didn't provide much in terms of top ups or fresh towels. Utterly disappointing, coming back to the hotel at the end of the day was the worst part of the day. Happy to be going home.

I asking about parking.. but she said please find the envelope.. but no envelope they give to me. I just get key from safety box. I try call them. I'm not to late check in. Just arrived around 3PM. And 1 more thing about air condition not working much.

Sean was excellent and very helpful on the front counter! The unit was a great size, just needs a bit of a Reno but totally liveable! The location was great.

1. Terrible check in experience, travelling from NZ we were checking in after hours. I tried calling multiple times to ask the process for late night checkin as there was a lock box. The contact number did not work from NZ. Ended up calling ******* to help again multiple times, they reassured me we would receive a SMS with details. We arrived at property it was all locked up with no SMS. Our NZ mobiles still did not work. We managed to tailgate into the reception and found a desk phone to call the 24 hour number. Was so stressful after travelling so far with the family. 2. Property is dated and definitely needs an upgrade , lots of construction going on. 3. On-site Staff were excellent, friendly and helpful. 4. Location was good, trams right outside. Walking distance to lots of places to shop and eat.

Great location for a concert at the MCG and close to shopping too. The lobby is very dingy and the lift is extremely slow. The apartment was a good size, and the bedrooms were spacious, however a number of the lights would only flicker and would not turn on. Pillows were extremely thin and only 2 were provided per bed (queen/king sized beds). The carpet was stained, sagging and very dirty (turning the bottom of your feet black). Noise from the hallway and from apartments the floor above was quite loud too. Amenities (like the toiletries provided) were poor quality, barely did anything so would recommend bringing your own. Overall okay for the price purely because of the location and space of having an apartment, but some easy things they could fix to make it more pleasant.

The Hotel is a bit dated, but for the value on price point and service would stay again for sure , great location for the city.

Competent, friendly, helpful staff. Well stocked kitchen, including green tea, milk, ice trays, dish soap.

Overall the place was low standard it wasn’t very clean the couch was filthy the bath was dirty as well including the toilet. Location was good tho close to everything, maintenance of the property was very poor its very diy or cheap fixes have been done to maintain the property.

Unfortunately we didn’t have a great experience with this hotel. Although it sits in a great central location and the penthouse is very roomy, the general cleanliness and comfort of the apartment were so poor. The carpet- worn and filthy. The beds - extremely uncomfortable. Dining chairs- broken. Kitchen- barely functional and countertops were sticky. Plus the aircon had a limit due to “risk of freezing pipes” which meant that the apartment was hot and stuffy especially on a 30 degree day. Although the staff did their best to address some of our concerns, the hotel is simply not of quality. Definitely not a 4 star.