Guest User
May 2, 2024
The hygiene is not good, the room has a strong smell of cigarettes, and the service is terrible. When checking in, I told the front desk that I was staying with children, but the front desk ignored me and arranged a room with a strong smell of cigarettes. I asked the front desk to change the room, and the front desk asked me to go to the front desk to get the room card. As a result, I went to the front desk and saw a few people in white clothes sitting in the office chatting. They should be the management staff! This management is terrible! I got the room card and changed to this room. There was this thing on the bedside table. I asked the waiter to move it away. The waiter was not happy and said to put it in the closet! I have stayed in so many hotels in Vienna, and this is the worst one. The service in Vienna is getting worse and worse. There are still these toys that are not suitable for children in the room, and the hotel waiter is unwilling to move them away! It's terrible!
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