Hotels near Staples, McMinnville

This is our 4th or 5th time here, in connection with the annual International Pinot Noir Celebration. The place has gone downhill more than a skier on a Whistler Mtn. Black Star run. From start to finish this has been a calamity. On making reservations (a year ago!), we specifically asked for a large room, preferably on the first floor, near the elevator. On arriving we were met by what looked to be a 12-year old clerk, who told us our room had a Jacuzzi tub and was at the far, far (far) end of the hallway on the second floor. Thanks, but no thanks. I need to be close to the elevator. OK! We were assigned a room half-way down the hall, one of the smallest in the place. The young clerk, by the way, appeared to be the owner’s 12-year old great-granddaughter. OK! So we just now returned to our mini-room from the day’s IPNC activities (around 3:30 p.m.). The room’s untouched — the bed’s unmade, the damp towels where we left them, the…you get the idea. So…”Please have housekeeping clean the room.” “No!”, said the owner’s great-grand-daughter. “Unless you ask, your room is only cleaned every three days.” Unless you ask! You’re kidding! Your never told us! Every three days? Sort of like a State homeless encampment or a junior college dorm? Don’t even think of this joint! Paper cups in the bathroom. Old, surplus Soviet army T.P. Inedible “breakfast” gruel. Incompetent front desk. Clean room every three days. Who could ask for anything more? Don’t even think of this joint!

Do not stay here! **Unresponsive/dishonest manager, Dirty rooms and disorganized staff** I made the mistake of booking a room on a trip down to Newberg to see a friend. I called ahead to let the hotel know I would be arriving late, the front desk assured me everything would be ok. When I arrived that evening, I was sent up to a disgusting room that had obviously been used. I returned to the front desk to let the staff know, and they told me ”we got busy and didn't get to it”. They also didn't have ANY other clean rooms, so at nearly 1 am I had to scramble to find a room elsewhere. Luckily the front desk attendant felt bad for me and helped call the Best western to get us a room.... I informed the front desk that I did not want to return to Holiday Inn and would like to stay at the Best western for my 2nd night as well, and was told no. I was instructed to return the next day when my room had been cleaned. When I arrived the 2nd day, I was told I would be given a complete refund of the 1st night and I would be given a discount on my 2nd night. That would have been nice, except I already paid, so the manager said she would arrange for my refund. The manager never contacted my booking agency, never called me back and I had to wait on hold for hours to get ahold of agents to coordinate my refund. The booking agency finally called me back and told me that the manager approved the 1st night refund and refused the 2nd discount that I was promised. I am STILL waiting for her to call me back....I wish I never stayed here. I highly doubt I am going to get the remainder of my refund, so please take this as a warning.

Everything was awesome again, I drop in this lodge once a month for work. The staff and night desk lady are always friendly and answering my questions. Thank you

We had one reservation for 2 days using points in a 2 bed room and consecutively paid for a second reservation of 3 days in a 1 bed room. Both rooms were spacious. Hotel staff were extremely friendly and breakfast was consistently well stocked. The pool was very clean and empty. The only issue was that we saw bugs in both rooms and the hallway. The first room had a large bug in the bathroom and it went behind the mirror. When it surfaced again, my daughter screamed. We told the manager who was extremely apologetic. An employee who overheard us talking asked if it was a spider or “potato” bug. I said I thought it was a potato bug as it was large and round. They commented that the heat (close to 90F) was the likely cause. In the second room (a few doors down from the first) the bug was above the bed. This was unnerving and we all had trouble sleeping. Again, other than bugs in both rooms, the hotel was great. One additional note, the parking lot entrance is shared with the only In N Out Burger in Oregon. The drive through is always crowded and occasionally very loud cars can be heard from the 4th floor. The area is fantastic with lots of food options and a Target (with curbside) less than a 2000 ft from the hotel.