El Cid El Moro Beach Reviews

Very good area, excellent service, I only think there should be more variety in the a la carte restaurants.

Room was facing North #1829 Cold, No Sun at all! Plus the Nightclub from 10 pm to 4 am everynight ( Boom Boom music) No sleep! Horrible Internet for $50 US Drops every few Seconds😞 Check your Charges CLOSELY before paying your Bill….

Good hotel very clean. Easy access to transportation such as taxi and bus service. Staff very pleasant. Regret will never stay here again or at the other adjoining El Cid properties! The 2 night clubs across the street ruined our stay here. The nightclubs were EXTREMELY NOISY!! They start between 8pm & 10pm depending on the days. THEY DO NOT STOP UNTIL 4a.m. We tried to change our room 3 times but no success. Probably due to maximum reservations as it was getting close to spring break & Easter. There is supposedly a “quiet” side but cannot say for sure as we were not allowed to see a different room even though we were promised at check in. There are quieter rooms but we were told they only had double beds in them. The rooms overlooking the nightclubs were the rooms with King beds. The hotel didn’t have any queen beds. Service in the dining room was very slow for a-la-carte service! We didn’t buy all inclusive as it was buffet only. Only one dining room & bufet was too expensive. $450 pesos per person breakfast & $750 pesos per person evening. We could eat breakfast for about $600 pesos total for us as a couple - much less than $900 pesos for us as a couple. We tried supper once & sevice was not good. They expect everyone will use the buffet. I tried to order 1 glass of wine with my supper but was told they only sold by the bottle! After much insistence they finally gave me 1 glass. Number 1 reason we will never come back is the noise from the 2 night clubs to 4 a.m.

I had a nice stayed, everyone was helpful and made my stay better... The hotel need some renovations, it looks old...

The check in was very nice and easy. The staff was very friendly and ready to help. The hotel is clean, pools were nice and plenty to do around the place. The room was nice. The only thing I didn't like was the noise at night you could hear the club across the street. The shopping across is nice incase you need something you forgot. Plenty of food around the hotel and at the hotel. overall nice place to stay

Very friendly staff, great food options, not crowded and lots of pool and beach options

Great if you have kids, money, and choose to stay on property. Lose the wristband they give you, $50/day for the rest of your stay. Want to take wrist band off to go off property and not be targeted as a tourist, brings resistance big time. Lose room key card? $200. All inclusive? Good luck on getting convenient reservations. Got kids and money and don't mind being treated like a subversive if you leave the property and spend a little else where? This is the place for you. Beware of people behind counters and desks. The rest of the staff is great all around from security to room service personnel.

Customer service was excellent!! Super clean and friendly staff!! Would definitely recommend and want to go back for sure!! Food was delicious!!

The food wasn’t good at all and loud music coming from the night club cross the street from the hotel lasted about 12 hours a day and we end up changing our room on the 18th floor with the ocean view to a level one room with no view at all because of the loud music also the phone wasn’t working in the room to make local calls . Over all I’ll give 2 stars maximum.waste off $$$$$

We always stay here and we love it for the kids. The pool is great fir the kids. Rooms are older but clean and spacious and everything necessary is there. Food is great a little pricey but expected is a resort.

This all-inclusive is different from others. they charge for Wi-Fi. they also dont let you use their facility until noon and on your check out after noon you cant use their facilities or eat.

It’s worth it to do all inclusive if you don’t it’s not

Property is too old and outdated and they won't do anything to make it better. They switched us room 4 times before we could get a good room with AC and it still wasn't cleaned right. Even the maintenance people told us how bad this hotel has been getting and the owners don't want to fix it

Property is old and expensive Pools are very slippery I was very stressed with my 4 year old he feel head on the slippery rocks on the pool and kids slide was out of service