Pullman Sydney Airport

Pullman Sydney Airport Reviews

Pullman Sydney Airport

191 O'Riordan St, Mascot, New South Wales, 2020, AustraliaView Hotel Details
Pullman Sydney Airport
Pullman Sydney AirportPullman Sydney AirportPullman Sydney Airport
Select your travel dates to check room availability
We Price Match
1 night

Pullman Sydney Airport Guest Reviews

4.4/5
Very Good
187 Reviews
Verified reviews
Location4.4
Amenities4.4
Service4.4
Cleanliness4.5
Filter by:
Sort by:
All reviews(187)
Positive reviews(175)
Reviews with photos/video(33)
Convenient location(48)
Easy to get around(43)
Awesome rooms(37)
Close to airport(37)
Large rooms(11)
Quiet & comfortable(10)
Comfortable bed(5)
Many dining options(5)
Negative reviews(12)
Miriama
Superior King Room
Checked in Oct 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Oct 20, 2024
Near to the airport & Love the view from our Room , 😍😍😍😍😍
luke_middlebrook
Superior King Room
Checked in Jul 2024
Couples
16 Reviews
5.0/5
Outstanding
Posted on Aug 6, 2024
We had an amazing experience at this hotel before flying out for our wedding. My fiancé’s family is from the US, and I had been showing them around Sydney, however due to the limited time we had one night stay in the Blue Mountains before returning to stay with the hotel. The FO manager allowed us to store our large luggage at the hotel because we had not the car space for the luggage going up to the mountains. The service attendants were, kind, prompt and considerate. The design of the interior of the hotel is very different for a Pullman, and when we went up to our room we had a handmade card from the reception staff wishing us well for our big day! They accompanied this lovely gesture with macaroons and a room upgrade. Being stressed about this part of our itinerary, I had a lot of communication with the staff and they were very helpful, always offering thorough and convenient suggestions. Thank you Pullman, looking forward to staying with you again!
Capturingmemories
Superior Two Double Room
Checked in May 2024
Solo travelers
15 Reviews
4.5/5
Great
Posted on Jun 2, 2024
Not bad , just that lobby lounge is always crowded . Looks like a 4 star hotel , furnishing internally is ok but not a luxurious feel . I personally feel that inside the room there isn’t warm , dim lights or night lights, if this is provided it will impricevthe feel of the room . My own personal preference is to have warm lights and a darker feel . I find the current lights very glaring and there isn’t floor lamps too , so the feel is pretty basic but at least it is a clean room . The 2 chairs are not comfy and in an awkward position . It will be good to have more charging points as I could only find one charging point for my iPhone 13, they don’t hv extra point for my iPhone 15 without my socket . Gym is very small , a little scary at night around 8pm . Nice green apples and carton water and provided with compliments there which is excellent .
Vienna
Superior King Room
Checked in Sep 2024
Travel with friends
3 Reviews
4.0/5
Very Good
Posted on Oct 20, 2024
Both location amd environment are ok, service is ok, and overall is good.
AL2033
Superior King Room
Checked in Jun 2024
Couples
13 Reviews
4.5/5
Great
Posted on Jun 23, 2024
Location wise close to airport and mascot railway station … shuttle van at $12 or Uber at $20 Very modern and clean room At this price … very attractive Nice good food and most friendly staff at the reception and restaurant
Sujittra Choochuay
Superior King Room
Checked in Feb 2024
Travel with friends
12 Reviews
4.5/5
Great
Posted on Feb 25, 2024
great location
Roland0408
Superior King Room
Checked in Sep 2023
Couples
6 Reviews
1.0/5
Posted on Oct 1, 2023
It was a terrible stay during our trip in Sydney. When we get off our car, there were no one greeting and helping us to carry our luggage. The queue was long for checking in and we waited for a while at the lobby. After we got into our room, we realised that the air-con was not working properly with only cold air coming out and no heated air. We called the front desk and checked room eventually. After we changed to a new room, we found that the shower head was broken leaking water from the hose. That was ridiculous given that we have changed room twice and the room still unusable. The most annoying part was the staff told us to keep the room key for our first room. However, they suddenly came up in the middle of the night at around 2am to get back the defective room key. That was hilarious and terrible manner to wake a customers up when they were asleep. Terrible and scary. Wouldn’t recommend to anyone to stay in this hotel. Worth not even one star. Pay extra to go somewhere else to stay for your trip in Sydney.
Response from Property: Dear guest, Thank you for your review. We are genuinely sorry for the unfortunate experiences you had during your stay, and we deeply regret the inconveniences you faced. This falls short of the high standards we aim to provide our guests. Your feedback about the lack of a warm welcome, check-in queues, and room issues is greatly appreciated. It allows us to address these concerns and make necessary improvements in our service and maintenance procedures. I will pass it on to the team to ensure that we improve on our service. The unexpected visit at 2 am to retrieve the room key is certainly not our standard practice, and we apologize for any disturbance caused. This will be discussed with our team to ensure it doesn't happen again to any other guests.We hope you might reconsider staying with us in the future, as we are committed to enhancing our service and overall guest experience. Your feedback is invaluable, and we take it to heart as we work towards better guest satisfaction. Thank you for sharing your comments.Sincerely, Linda Thomas (Sales team)
Guest User
Deluxe King Room
Checked in Mar 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Mar 6, 2024
Very nice location, close to the train station and restaurants. The room is clean and the bed is comfy.
John
Deluxe King Room
Checked in Feb 2024
Solo travelers
12 Reviews
5.0/5
Outstanding
Posted on Mar 3, 2024
The hotel was very clean and the staff very helpful,also the meals were really good, especially their buffet breakfast
Katherinecc
Superior King Room
Checked in Aug 2023
Couples
27 Reviews
4.0/5
Very Good
Posted on Aug 24, 2023
Overall its a standard hotel next to the airport. Staff was very friendly except that during the night, the staff was not very responsive in answering the call and did not sound very approachable.
安德鲁
Superior Two Double Room
Checked in Jan 2024
Family
5 Reviews
4.5/5
Great
Posted on Jan 4, 2024
Wish there was some kind of shuttle or bus service free of charge, but other then that it was a solid place to stay.
Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon CheungFront office team
Ezgnims
Executive Deluxe King Room with Lounge Access High Floor
Checked in Jan 2024
Solo travelers
15 Reviews
4.0/5
Very Good
Posted on Apr 3, 2024
Great location. Fantastic breakfast provided. Overall enjoyable experience
Anonymous User
Superior King Room
Checked in Aug 2023
Business travelers
5 Reviews
1.0/5
Posted on Aug 29, 2023
Very bad service , and the name of the reception named Amo, scan the credit card of the guest casually and make the guest paid twice for the room fee. From the name Amo, I can tell he is from India.
LU DAYONG
Superior Two Double Room
Checked in Mar 2024
Family
12 Reviews
5.0/5
Outstanding
Posted on Mar 20, 2024
Nice place to stay if you have early flight
Sharon
Superior King Room
Checked in Nov 2023
Solo travelers
2 Reviews
4.0/5
Very Good
Posted on Nov 7, 2023
Close to airport. Walkable from domestic but shuttle to international.
Response from Property: Dear Sharon, Thank you for sharing your positive experience! We're delighted to hear that our hotel's proximity to the airport, along with the convenience of being walkable from the domestic terminal and having a shuttle service to the international terminal, added value to your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another convenient and enjoyable visit in the future!Sincerely, Linda Thomas