Pullman Sydney Airport Reviews
Pullman Sydney Airport
191 O'Riordan St, Mascot, AustraliaView Hotel Details
Select your travel dates to check room availability
We Price Match
1 night
Pullman Sydney Airport Guest Reviews
4.4/5
Very Good
149 Reviews
Verified reviewsLocation4.4
Amenities4.3
Service4.3
Cleanliness4.5
Filter by:
Sort by:
All Reviews(149)
Positive reviews(138)
Reviews with photos/video(28)
Convenient location(35)
Easy to get around(32)
Close to airport(23)
Large rooms(11)
Classy environment(9)
Quiet & comfortable(8)
Amenities lacking(6)
Tasty food(6)
Negative reviews(11)
Capturingmemories
Superior Two Double Room
Checked in May 2024
Solo travelers
10 Reviews
Great
Posted on Jun 2, 2024
Not bad , just that lobby lounge is always crowded . Looks like a 4 star hotel , furnishing internally is ok but not a luxurious feel . I personally feel that inside the room there isn’t warm , dim lights or night lights, if this is provided it will impricevthe feel of the room . My own personal preference is to have warm lights and a darker feel . I find the current lights very glaring and there isn’t floor lamps too , so the feel is pretty basic but at least it is a clean room . The 2 chairs are not comfy and in an awkward position . It will be good to have more charging points as I could only find one charging point for my iPhone 13, they don’t hv extra point for my iPhone 15 without my socket . Gym is very small , a little scary at night around 8pm . Nice green apples and carton water and provided with compliments there which is excellent .
AL2033
Superior King Room
Checked in Jun 2024
Couples
13 Reviews
Great
Posted on Jun 23, 2024
Location wise close to airport and mascot railway station … shuttle van at $12 or Uber at $20
Very modern and clean room
At this price … very attractive
Nice good food and most friendly staff at the reception and restaurant
Sujittra Choochuay
Superior King Room
Checked in Feb 2024
Friends
10 Reviews
Great
Posted on Feb 25, 2024
great location
Roland0408
Superior King Room
Checked in Sep 2023
Couples
6 Reviews
Posted on Oct 1, 2023
It was a terrible stay during our trip in Sydney. When we get off our car, there were no one greeting and helping us to carry our luggage. The queue was long for checking in and we waited for a while at the lobby. After we got into our room, we realised that the air-con was not working properly with only cold air coming out and no heated air. We called the front desk and checked room eventually. After we changed to a new room, we found that the shower head was broken leaking water from the hose. That was ridiculous given that we have changed room twice and the room still unusable.
The most annoying part was the staff told us to keep the room key for our first room. However, they suddenly came up in the middle of the night at around 2am to get back the defective room key. That was hilarious and terrible manner to wake a customers up when they were asleep.
Terrible and scary. Wouldn’t recommend to anyone to stay in this hotel. Worth not even one star. Pay extra to go somewhere else to stay for your trip in Sydney.
Response from Property: Dear guest, Thank you for your review. We are genuinely sorry for the unfortunate experiences you had during your stay, and we deeply regret the inconveniences you faced. This falls short of the high standards we aim to provide our guests. Your feedback about the lack of a warm welcome, check-in queues, and room issues is greatly appreciated. It allows us to address these concerns and make necessary improvements in our service and maintenance procedures. I will pass it on to the team to ensure that we improve on our service. The unexpected visit at 2 am to retrieve the room key is certainly not our standard practice, and we apologize for any disturbance caused. This will be discussed with our team to ensure it doesn't happen again to any other guests.We hope you might reconsider staying with us in the future, as we are committed to enhancing our service and overall guest experience. Your feedback is invaluable, and we take it to heart as we work towards better guest satisfaction. Thank you for sharing your comments.Sincerely, Linda Thomas (Sales team)
Guest User
Deluxe King Room
Checked in Mar 2024
Couples
1 Reviews
Outstanding
Posted on Mar 6, 2024
Very nice location, close to the train station and restaurants. The room is clean and the bed is comfy.
John
Deluxe King Room
Checked in Feb 2024
Solo travelers
12 Reviews
Outstanding
Posted on Mar 3, 2024
The hotel was very clean and the staff very helpful,also the meals were really good, especially their buffet breakfast
Katherinecc
Superior King Room
Checked in Aug 2023
Couples
25 Reviews
Very Good
Posted on Aug 24, 2023
Overall its a standard hotel next to the airport. Staff was very friendly except that during the night, the staff was not very responsive in answering the call and did not sound very approachable.
安德鲁
Superior Two Double Room
Checked in Jan 2024
Family
5 Reviews
Great
Posted on Jan 4, 2024
Wish there was some kind of shuttle or bus service free of charge, but other then that it was a solid place to stay.
Response from Property: Dear guest,We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon CheungFront office team
Ezgnims
Executive Deluxe King Room with Lounge Access High Floor
Checked in Jan 2024
Solo travelers
12 Reviews
Very Good
Posted on Apr 3, 2024
Great location. Fantastic breakfast provided. Overall enjoyable experience
Anonymous User
Superior King Room
Checked in Aug 2023
Business travelers
5 Reviews
Posted on Aug 29, 2023
Very bad service , and the name of the reception named Amo, scan the credit card of the guest casually and make the guest paid twice for the room fee. From the name Amo, I can tell he is from India.
Eason Lu
Superior Two Double Room
Checked in Mar 2024
Family
10 Reviews
Outstanding
Posted on Mar 20, 2024
Nice place to stay if you have early flight
Sharon
Superior King Room
Checked in Nov 2023
Solo travelers
2 Reviews
Very Good
Posted on Nov 7, 2023
Close to airport. Walkable from domestic but shuttle to international.
Response from Property: Dear Sharon, Thank you for sharing your positive experience! We're delighted to hear that our hotel's proximity to the airport, along with the convenience of being walkable from the domestic terminal and having a shuttle service to the international terminal, added value to your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another convenient and enjoyable visit in the future!Sincerely, Linda Thomas
Anonymous User
Superior Two Double Room
Checked in Jul 2023
Solo travelers
1 Reviews
Very Good
Posted on Jul 20, 2023
I had my dinner in the hotel restaurant last night. The chicken terrine tastes like rubber pickles and the garlic bread is salty as hell, for which I would like to thank the chef for adding the salt like it’s totally free. A nice couple sitting next to me concluded, “Good service, but sh*tty food”, and they also encouraged me to complain this to the manager. That’s part of why I decide to complain here, but more importantly, to tell more people not to choose their restaurant, and order a freaking Uber eats instead.
Leila
Superior Two Double Room
Checked in Dec 2023
Family
1 Reviews
Outstanding
Posted on Dec 29, 2023
Everything was perfect, we enjoyed our stay.
Response from Property: Dear Leila,We very much appreciate your comments regarding your stay at the Pullman Sydney Airport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sharon CheungFront office team
Guest User
Superior Two Double Room
Checked in May 2023
Family
13 Reviews
Outstanding
Posted on May 16, 2023
Just a night in Pullman Sydney Airport. Staff is very friendly, 20mins from the airport terminal and 5 mins walk to all the car rental locations. Room is in a reasonable size but needs to be better maintained.
Trending Searches
Recommended for you
Hotel Kikuya ReviewsMillennium Central Doha ReviewsFitger's Inn ReviewsSuyu Moon ReviewsHotel - Stadtvilla Central ReviewsHotel Midmost by Majestic Hotel Group ReviewsWAVE SURF CLUB ReviewsPausania Inn ReviewsNaiharn Beach Resort ReviewsHoliday Inn Express Cologne - Troisdorf ReviewsFair House Villas & Spa, Koh Samui ReviewsHome Inn Plus (Beijing Zhongguancun Wudaokou) ReviewsPlataran Menjangan Resort and Spa ReviewsDays Inn by Wyndham Phoenix North ReviewsMeijin Warmly Hotel ReviewsMelia Sunny Beach All Inclusive ReviewsBrighton Lodge - #Solar Energy #No Loadshedding ReviewsCommercial Hotel Motel Lithgow ReviewsFukui Manten Hotel Ekimae ReviewsHotel Schnehagen Reviews&and Hostel Kuramae WestRenaissance Brussels HotelVienna International Hotel (South Gate of Huangshan Scenic Area)Gothia Towers & Upper HouseHanting Express Ningbo Tianyi Square City God Temple HotelRustic Cave House in Alcudia de Guadix with PoolFengyu International Apartment (Zhuhai Hengqin Port)Atour Hotel of Zhuhai Tangjiawan University Town GT PlazaUrCove By Hyatt ShenZhen BayBaohai Hotel