Sama Al Deafah Hotel

Unfortunately, I noticed the poor service by the hotel staff compared to the good service from neighboring hotels in the same area with the same rental category. I noticed the following: - The reception staff do not have sufficient knowledge or training to deal with hotel guests and answer their questions. I tried to seek their help more than once, but I found their response that they would ask someone else in another office in the hotel. In addition, sometimes I did not find the receptionist sitting in his place to meet my requests. - On the first day of my stay, I asked the room for the receptionist's service number more than three times, but without an answer, knowing that I was calling in the evening and not peak time. I also called the hotel's phone number from my mobile phone more than once, but there was no answer either. - The electric food heater was not working, and the technician came to the room after more than two hours to operate it. - Since the room is reserved for two people, I requested another entry card to the room, but the receptionist refused without a clear reason. - The bathroom plumbing system is very bad, as when using water, you hear a loud noise from the sound of draining. Water in the bathroom drains and can be heard clearly from inside the room even when the bathroom door is closed, this is due to the absence of a piece that is supposed to be installed under the bathroom drain points - When I asked the hotel manager to upgrade the room, I did not find sufficient interest from him and he made a statement that there are no rooms available at the present time despite their availability through the Internet sites - The Wi-Fi is very bad and slow during most times of the day and this important service should be taken care of