Holiday Inn & Suites Makati, an IHG Hotel Reviews

Response from Property: Dear La Tigresa Stories,Thank you for your feedback! We're delighted to hear that you found our hotel conveniently located and that your son enjoyed the nearby mall and stores. We strive to provide a comfortable and accessible stay for all our guests. We look forward to welcoming you back soon!Best regards,Holiday Inn & Suites Makati

Response from Property: Dear valued guest,Thank you for choosing to stay with us for the second time and for sharing your feedback. We're glad to hear that our convenient location near malls and restaurants, as well as our connection to Glorietta 4, contributed to your decision to return. We apologize for the inconvenience regarding the unavailability of draft beer during your visit and for the disappointment with the deep-fried chicken. Your feedback regarding the pricing and taste will be shared with our culinary team for review and improvement.On a positive note, we're delighted that our staff were able to provide you with helpful and friendly service throughout your stay. We greatly appreciate your recognition of their efforts to make your experience enjoyable.We value your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future. We look forward to serving you again soon.Warm regards, Holiday Inn & Suites Makati

Response from Property: Dear Karl,Thank you for sharing your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear about your disappointing experience.We deeply regret that the cleanliness and condition of the hotel did not meet your expectations. Your comments about the club lounge, the bathroom accessibility, and the condition of the carpets are concerning and do not reflect the standards we strive to maintain.Please be assured that your feedback has been taken seriously. We are currently reviewing the issues you highlighted and will address them to ensure immediate improvements.We understand the importance of providing a safe and comfortable environment for all our guests, including those with mobility challenges. Your comments will be used to assess and improve our facilities to ensure they are more accessible and user-friendly.We sincerely apologize for the inconvenience and frustration you experienced. We hope you will consider giving us another opportunity in the future to provide you with the exceptional service and comfort that you deserve. Thank you for bringing these issues to our attention.Best regards,Holiday Inn & Suites Makati

Response from Property: Dear YuRicky,Thank you for your kind words! We're delighted to hear that you enjoyed your experience with us. Your feedback means a lot to us and motivates us to continue delivering excellent service. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Valued Guest,We're so pleased to hear that you're happy with our service. Your satisfaction is our priority. We appreciate your support and look forward to serving you again soon!Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us! We're delighted to hear that you found the bed very comfortable and enjoyed our excellent breakfast spread. We apologize for any inconvenience caused by the ventilation issue and assure you that we will address it promptly. It's wonderful to know that you appreciated our consistent excellent service and convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another great stay. Best regards,Holiday Inn & Suites Makati

Response from Property: Dear lc3milo,Thank you for taking the time to tell us about your experience at Holiday Inn & Suites Makati.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing to stay with us.Sincerely,Holiday Inn & Suites Makati

Response from Property: Dear Valued Guest,Thank you for sharing your positive experience! We're thrilled to hear that you found our hotel's location convenient and enjoyed our good service and superb breakfast. We look forward to welcoming you back for another enjoyable staycation. See you soon! Warm regards,Holiday Inn & Suites Makati

Response from Property: Dear LamYvonne,Thank you for your positive feedback! We're thrilled to hear that you enjoyed our excellent location and found our staff friendly. We look forward to welcoming you back on your next visit to Holiday Inn & Suites Makati!Best regards,Holiday Inn & Suites Makati

Response from Property: Dear Guest,Thank you for sharing your experience with us. We're thrilled that you found our location convenient, enjoyed our breakfast, and appreciated the cleanliness of our rooms. Your feedback regarding the elevator wait times is valuable to us, and we apologize for any inconvenience caused during your stay.We're actively working on enhancing our services, and your input will assist us in addressing this issue promptly. Your comfort and convenience are our priorities, and we'll take steps to improve the elevator service for a smoother experience in the future.Thank you for choosing us, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.Sincerely,Holiday Inn & Suites Makati