GemstoneBR II @SMDC Air Residences

GemstoneBR II @SMDC Air Residences Reviews

GemstoneBR II @SMDC Air Residences

Cor. Yakal & Malugay St, Makati, PhilippinesView Hotel Details
GemstoneBR II @SMDC Air Residences
GemstoneBR II @SMDC Air ResidencesGemstoneBR II @SMDC Air ResidencesGemstoneBR II @SMDC Air Residences
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GemstoneBR II @SMDC Air Residences Guest Reviews

4.3/5
12 Reviews
Verified reviews
Location4.7
Amenities4.0
Service4.4
Cleanliness4.2
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All Reviews(12)
Positive reviews(12)
Reviews with photos/video(5)
JoanaRose
Scandinavian Style Cozy Queen Room
Checked in Jun 2024
Couples
4 Reviews
5.0/5
Outstanding
Posted on Jun 12, 2024
It's condo and a mall within. A very convenient place to stay, design was nice and complete. Self Check In with a personal password. Room size was small but they managed to maximize it. I had a pleasant stay. Recommended!
Response from Property: Thank you for your feedback.We look forward to welcoming you again in the future!
Norilyn
Pool View Queen Room With Balcony
Checked in May 2024
Family
1 Reviews
4.5/5
Great
Posted on May 25, 2024
The pool is good, but the administration department could be more accommodating, especially for foreigners. The process to pay the pool fee can be frustrating, as they prioritize lengthy transactions first. While this is within their rights, it would be better to allocate a cashier for shorter transactions. The toiletries and towels are good, but it would be nice if they could add comforters and bedsheets for the pull-out bed. Overall, it was a good experience, and I will return.
Response from Property: Thank you for your feedback. We always prepare sheets and pillows according to the number of guests. The lack of sheets for the pull-out bed was a mistake on our part, for which we apologize. We hope to have the opportunity to host you again in the future.
Guest User
Vintage Style Cozy Vacation Apartment
Checked in May 2024
Family
3 Reviews
5.0/5
Outstanding
Posted on May 19, 2024
We had a few issues with the WiFi, but they were able to resolve it quickly. I definitely recommend them. I hope the quality of service won’t change.
Response from Property: Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to the opportunity to host you again in the future.
Guest User
CBD Deluxe Queen Room With Balcony
Checked in Jun 2024
Friends
1 Reviews
4.5/5
Great
Posted on Jun 24, 2024
Amenities were complete and the room was nice and cozy. The location was also accessible to almost everything although the pool was a bit complex to access.
Response from Property: Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to the opportunity to host you again in the future.
Richie Lou
Modern Style | Twin Beds Studio With Balcony
Checked in May 2024
Family
7 Reviews
4.7/5
Amazing
Posted on May 26, 2024
seamless check-in process.. no hassle and property owner is accommodating. unit is furnished well and clean.
Response from Property: Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to the opportunity to host you again in the future.
MCJM
CBD Deluxe Family Room With City View
Checked in May 2024
Family
3 Reviews
3.2/5
Posted on May 5, 2024
We had a pleasant stay at this location. The only issue we encountered was the difficulty in communicating with the lessor, as our communication was solely through email. Additionally, there was a language barrier, as it was challenging to converse in English due to the limited proficiency of the lessor. Another downside was the absence of Netflix in the accommodation. When we attempted to address this with the lessor via email, we struggled to understand the instructions provided.
Response from Property: Sorry, trip.com website doesn't have a live chat feature. We would like to communicate with you directly, but the website only allows contacting via phone or email, with no instant messaging option. Additionally, regarding the Netflix issue, each house is equipped with a Netflix account. We have also sent you all the check-in instructions via email. Perhaps, there was a lot of information, and you didn't review it carefully.
Georgios95
Vintage Style Cozy Vacation Apartment
Checked in Jun 2024
Booked for others
3 Reviews
3.2/5
Posted on Jun 24, 2024
Place was okay but was soo smelly from last person who were there
Response from Property: I'm sorry for any inconvenience caused. Hope can give you a 5 stars experiences in the future.
Guest User
Home Style | Sunny One Bedroom
Checked in Jun 2024
Couples
2 Reviews
5.0/5
Outstanding
Posted on Jun 6, 2024
very convinient .. clean and comfortable ..
Response from Property: Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to the opportunity to host you again in the future.
Ngọc Cường
Modern Style | Twin Beds Studio With Balcony
Checked in May 2024
Solo travelers
1 Reviews
4.0/5
Very Good
Posted on May 31, 2024
Not bad
Response from Property: Thank you so much for taking the time to share your feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to the opportunity to host you again in the future.
Guest User
Sunny Family-friendly 1BR With City View
Checked in May 2024
Solo travelers
1 Reviews
3.0/5
Posted on May 31, 2024
The location is good, the AB facilities are average, especially the mattress springs are very loose, the support is too poor, and my waist hurts when I sleep.
Original TextTranslated by Google
Response from Property: Sorry, it is true that our mattresses are on the soft side. European and American customers will say that our beds are too hard and give us a lot of bad reviews... It is also difficult for us.