Majorda Hotels with Gym

Staff staff staff! It's a fantastic place, great pools, excellent food, facilities brilliant, superb room with such a comfortable bed, short shuttle to the beautiful beach, but it's the staff that really make this a 5 star place. They just can't do enough for you and seem to have a real sense of pride in making your stay such a special time, thankyou

Alila Diwa Goa brings a refreshingly unique resort experience to Gonsua Beach in Majorda. Just 20 minutes from Goa Dabolim International Airport and set amidst the serene landscape of lush, verdant rice planations flowing towards the Arabian Sea. Relaxation reigns at this Goa resort. Enter a sanctuary of contemporary elegance inspired by traditional Goan design. Whether enjoying an intimate couples retreat or a getaway for the entire family. 153 rooms and suites.

It was a wonderful trip. The hotel restaurant was nice. The bath was shiny and clean.

It was a last minute decision to take a trip to Goa with my family (3 adults + 1 Child) and decided to book this hotel having looked at their website. I booked in for 4 nights all paid upfront based on this. To all travellers to this hotel please do not be fooled by the pictures on the website as they are no way a true reflection to reality. Also, this is also not a reflection of any of the staff members we came across as they were all good but this directly aimed for the owners of the hotel. On arrival(17.08.23), checkin was smooth and we were shown to the 2 rooms we had booked. On entering the room my heart sank as we walked in to be greeted to a sight as you will see from the pictures attached. Everything from bedroom to bathroom was in not to fit to stay purpose. I immediately went to the front desk and aired my complain to which I was given staff member to show my complain was about. I was then offered to be shown 2 other rooms but again both of them were in no different state to the one we were already allocated. Hence, within the first half hour we decided we would sleep it in in check out the next morning as it was almost getting close to midnight. In the morning we decided to have breakfast as it was included in the package and again we were disappointed with what was available on offer and the time it took for get the food we ordered from the live counter. After breakfast I approached the ***ager in charge and explained the situation and my decision to check out. I was offered to go view one of the more premium rooms that is served for the VIP guest to which my wife and I did. It was a very very slight improvement to what we had the previous night and our decision to check out stood. I spoke to the ***ager to see if I could get a partial refund on my payment but was told it was hotel policy on no refund as it was all conducted online which was quite disappointing as it was not such substantial amount. I decided to swallow the bitter pill as I was not going to let my family spend another day in the hotel. Again to re-iterate this is not a reflection on the staff but directly aimed tot he owners of the hotel. You need to update your website profile so as not to mislead travellers. The whole hotel needs an overhaul and reality check.