Canopy by Hilton Madrid Castellana Reviews

Excellent hotel with 10/10 facilities, short walk to the metro and train station. Enjoyed the gym and the lovely big rooms. - great shower and very clean. Would Definitley return next time I’m in Madrid, takes less than 20 to get into town. Lovely staff at the bar and cheap beer.

The facilities are very nice with comfortable beds and pillows. Clean and neat. Breakfast is basic and ok but not changed a single thing for all the 3 nights we stayed.

Location far from the main shopping area but good thing that it is near to the Stadium and nearby got metro around. Easy to travel around.

Clean and neat hotel, but with few services. There’s no glass door at the bathroom On the other hand, no complementary water at the room. There is one bottle, and the customer has to fill it out by itself. There is Nespresso coffee machine

I LOVE this hotel! The decoration is very fashion and location is good, can walk to a big shopping mall in 10 mins.

Convenient location with many shopping and food options available.

The hotel is well located near the massive underground metro complex of Dos Ministerios, which is where the good news ends. The hotel suggests a boutique individualised experience, but in reality it’s just a makeover with a global blandness underlying it. Breakfast was only adequate for a hotel with the pretension of charging this tariff. The staff were arrogant and unhelpful on a range of issues which required a different, more individualised approach. “Computer says No” responses tend to derive from cultures that are monolithic and resistant. There are many good hotels in Madrid. This has yet to earn its place amongst them. It has a touch of the “Abercrombie&F” brand culture about it. Purposely exuding “too cool” like a dismissive white privileged preppie.

The best thing about this hotel is the buffet breakfast! The location is good, the price is quite high. The rooms are very good and the beds are comfortable. I would return!

Worst hotel experience in my life 1. I had just checked in in the afternoon and was sleeping. Suddenly a man knocked on the door and came in before I could react. 2. I was given an elevator room on the third floor. After negotiating for a different one, I was given an elevator room on the second floor. What's even more outrageous is that the power in the room is cut off every half hour. 3. After applying for a refund, the manager kept deliberately saying that he had not received it. Instead of checking out, I was told that I would be getting a room upgrade, but in the end I was given an identical room type on a high floor. On the surface, he may be polite to you, but his behavior is actually very mean. 4. The manager pretended that he had not received the refund application and asked us to wait in the guest room. During this period, he sent a female waitress to deliberately harass us. She knocked on the doors of both our rooms and opened the door and told you that we do not need room service. Bar 5. The attitude from the manager to the front desk was extremely bad, and in the end no refund was given for check-out. We don’t want to live there anymore, and we don’t want to get our money back. As a result, he didn't say a word during the entire check-out process, not even the slightest apology. 6. There was no service during the whole check-in process, and there was no help with carrying our luggage. We were even asked to find it ourselves and take it upstairs after we had stored it. 7. Switched to Hyatt, the service is much more normal. Will never stay at Hilton Canopy again

I really like it. First of all, the location is very good. Public transportation is also convenient. Shopping and eating around are very convenient. British companies are within walking distance. The hotel is clean and trendy, and the red color is very eye-catching. The front desk staff were courteous and the processing speed was fast. The elevator required swiping a card. The room was large enough, the bedding was comfortable, the bathroom was large, clean and tidy, the shower water pressure was sufficient, and there was a hair dryer and an iron. You need to swipe your card to enter the tenth-floor gym and swimming pool. The swimming pool service staff are very enthusiastic. I had dinner at the restaurant on the right side of the hotel entrance. It was delicious. The service in the restaurant was also very good. The price was not much different from our restaurant. A great experience, I slept very comfortably these two nights.

Top !! The room was perfect. I highly recommend the establishment

When we checked in, one of the front desk staff was very obviously smiling, which made people very uncomfortable, and the door in the door of the room they were given could be opened to go directly to another room! There is no free water for the day. If you have a glass, you have to go to the corridor to get it. Breakfast is 25 euros per person, which is pretty good. The location is also okay!

Very close to the Bernabeu and very convenient

Very design, good service and breakfast