Canopy by Hilton Madrid Castellana Reviews

Worst hotel experience in my life 1. I had just checked in in the afternoon and was sleeping. Suddenly a man knocked on the door and came in before I could react. 2. I was given an elevator room on the third floor. After negotiating for a different one, I was given an elevator room on the second floor. What's even more outrageous is that the power in the room is cut off every half hour. 3. After applying for a refund, the manager kept deliberately saying that he had not received it. Instead of checking out, I was told that I would be getting a room upgrade, but in the end I was given an identical room type on a high floor. On the surface, he may be polite to you, but his behavior is actually very mean. 4. The manager pretended that he had not received the refund application and asked us to wait in the guest room. During this period, he sent a female waitress to deliberately harass us. She knocked on the doors of both our rooms and opened the door and told you that we do not need room service. Bar 5. The attitude from the manager to the front desk was extremely bad, and in the end no refund was given for check-out. We don’t want to live there anymore, and we don’t want to get our money back. As a result, he didn't say a word during the entire check-out process, not even the slightest apology. 6. There was no service during the whole check-in process, and there was no help with carrying our luggage. We were even asked to find it ourselves and take it upstairs after we had stored it. 7. Switched to Hyatt, the service is much more normal. Will never stay at Hilton Canopy again