C. de López de Hoyos, 4, Madrid, Community Of Madrid, 28006, SpainView Hotel Details
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Barceló Emperatriz Guest Reviews
4.5/5
Great
119 Reviews
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we employ scientific calculations that take into account the credibility of the reviews and the recency of the guest's experience to determine the final rating.
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(119)
Positive reviews(18)
Reviews with photos/video(4)
Delicious breakfast(7)
Friendly owner(7)
Negative reviews(1)
Guest User
Deluxe Room 1 King Bed
Checked in May 2024
Travel with friends
2 Reviews
4.5/5
Great
Posted on Jun 27, 2024
A nice and clean boutique hotel on a quiet street. Walking distance to Salamanca, the higher end shopping/restaurant area. The reception was very efficient at check in. Breakfast was really good - you get a buffet with a decent selection plus you can order eggs/main from the menu.
Response from Property: Dear Guest, Thank you very much for your kind feedback.We are delighted that your experience with us was so positive and memorable.We are pleased that the charm and cleanliness of our boutique hotel met your expectations, and that our reception team provided you with an efficient check-in experience. It is rewarding to hear such kind words about the service we offer.Nonetheless, our centrally located hotel, nestled in a tranquil street and a short walk from the sophisticated Salamanca district, is indeed an ideal spot for those seeking proximity to upscale shopping and dining options. We are also thrilled that our breakfast buffet selection and made-to-order menu items were to your liking, contributing to a delightful start to your day.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz
김민주
Deluxe Room 1 King Bed
Checked in Aug 2024
Family
1 Reviews
4.2/5
Very Good
Posted on Sep 21, 2024
Nice facility, clean room and bedding. Fair distance from both Atocha station and the airport. Breakfast was not bad, except that we noticed the cooked dishes are served only when we order them.
Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are truly delighted that your stay at Barceló Emperatriz was marked by the pristine condition of our facilities and the cleanliness of your room.It is wonderful that the overall offerings at breakfast were to your satisfaction, and we are pleased to have had the opportunity to serve you a variety of cooked dishes upon request, reflecting our commitment to personalized service and attention to detail.We look forward to welcoming you back on a future occasion.Best wishes,Equipo Barceló Emperatriz
Guest User
Deluxe Room 1 King Bed
Checked in Aug 2024
Couples
1 Reviews
5.0/5
Outstanding
Posted on Sep 16, 2024
The hotel is located in a quiet high end neighborhood. Clise to a few foreign embassies. It is much less crowded than the downtown area. it is not very close to Plaza del Sol but we still walked there enjoying all the high end stores and petty buildings along the way. Our room was clean. Buffet breakfast pwas decent with sufficient number of chioces, better than eating outside for the price.
Response from Property: Dear Guest,Thank you for your review.We are truly grateful for the wonderful feedback you have provided about your stay.We are delighted that you enjoyed the tranquility and exclusivity of our location, as well as the clean and comfortable room accommodations we pride ourselves on. It is great to know that our buffet breakfast, with its variety of choices, added positively to your morning experience. The Barceló Emperatriz is indeed located in the sophisticated Salamanca neighbourhood, close to high-end shopping on Calle Serrano and significant cultural landmarks, ensuring a memorable stay for our guests.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz
Guest User
Deluxe Room 1 King Bed
Checked in Aug 2022
Travel with friends
6 Reviews
5.0/5
Outstanding
Posted on Sep 17, 2022
Definitely a very good option to stay in Madrid, I’m staying here in December that I go back there. I really can recommend this place, the only downside is that if someone from your neighbors leave early the maid services can make so much noice and you end up waking up because of the noise they make.
Response from Property: Dear Guest,We appreciate that you took the time to share your experience with us.We are happy that you enjoyed your visit.Please don't hesitate to inform our Reception team if you are disturbed by our other guests so that we may take appropriate action with the required discretion.We look forward to seeing you again.Kind regards,Equipo Barceló Emperatriz
Wei
Deluxe Room
Checked in Jul 2022
Business travelers
23 Reviews
5.0/5
Outstanding
Posted on Aug 8, 2022
Really good experience with the staff.
Very convenient for biz and tourism.
Response from Property: Dear Guest,Thank you for taking the time to review your stay.Thank you for acknowledging our team members who work hard to ensure that we deliver the best service and always meet your expectations.It is rewarding to know that you also appreciated our convenient location.The entire team look forward to welcoming you back for a future visit.Kind regards,Equipo Barceló Emperatriz
Guest User
Deluxe Room 1 King Bed
Checked in Nov 2024
Business travelers
4 Reviews
5.0/5
Outstanding
Posted on Dec 24, 2024
The facilities are very complete, the hotel front desk service is in place, the breakfast environment is also very good, you can ask for an omelet, it is also very delicious, the sound insulation is a little worse, but overall it is very good.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review.We are happy that you received friendly service from our reception team and that we were able to help start your day off on the right foot with our tasty breakfast buffet.We are delighted that you stayed with us, and we look forward to having the pleasure of providing you with the best of our services on future occasions.We hope to welcome you again in the future. Best regards,Equipo Barceló Emperatriz
jqxiaomi
Deluxe Room 1 King Bed
Checked in Oct 2024
Couples
1 Reviews
4.5/5
Great
Posted on Nov 16, 2024
Very satisfied. The hotel is in a good location. It is very convenient for shopping and taking the subway. The service is also very warm and you can see smiles when entering and leaving the hotel
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!非常感謝您選擇入住我們的酒店並留下寶貴的建議! 我們很高興您對Barceló Emperatriz的整體體驗感到滿意。我們很榮幸您讚賞了酒店的便利位置、購物的便捷性以及地鐵出行的方便性。酒店位於中央馬德里的薩拉曼卡區,緊鄰普通大道和美國大使館,靠近著名的塞拉諾街,確實為我們的客人提供了一個理想的起點,去探索這座城市的各種購物和文化場所。另外,得知您對我們的服務以及員工的態度感到滿意,我們深感欣慰。我們始終致力於為客人提供温馨的服務和一個充滿笑容的環境,讓每位客人都有賓至如歸的感覺。真心希望您能夠再次入住來感受我們的進步!祝您生活愉快,旅途順利!Barceló Emperatriz Staff
Guest User
Tranquility Deluxe
Checked in Sep 2024
Business travelers
8 Reviews
5.0/5
Outstanding
Posted on Oct 28, 2024
The hotel service is very good and the breakfast is the richest we have eaten in Europe
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好! 感謝您選擇我們的酒店,非常榮幸能為您服務!我們很高興您對巴塞羅·埃姆佩拉特麗茲酒店的服務感到滿意,並且享受了我們豐富的早餐,這是我們為客人精心準備的一部分。我們的餐廳每天提供巴塞羅健康美食菜單,結合美味與健康的餐食選擇,希望能給您留下美好的回憶。我們將懷揣着您的這份信任,不斷進步並時刻準備着給您帶來更加完美的服務,期待您的再次光臨!Barceló Emperatriz Staff
KimJongwon
Deluxe Room 1 King Bed
Checked in Feb 2024
Business travelers
2 Reviews
5.0/5
Outstanding
Posted on Mar 21, 2024
The staff is very friendly and the prices are reasonable even though it is a 5 star hotel.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for taking the time to review your stay.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guest's satisfaction is our highest reward.The entire team look forward to welcoming you back for a future visit.Best regards,Equipo Barceló Emperatriz
Marta Oliver Tizón
Deluxe Room 1 King Bed
Checked in Jul 2023
Family
6 Reviews
5.0/5
Outstanding
Posted on Sep 9, 2023
I stayed at this hotel to carry out a procedure at the US embassy first thing in the morning. When I left early, breakfast was not open yet and they made me a piping hot latte to take away while I stood in line at the embassy. Excellent service, attention and detail! Then upon returning my son and I enjoyed a great feast at the breakfast buffet.
The pillows on the bed are spectacular by the way!
Original TextTranslated by Google
Response from Property: Dear Ms. Oliver,
Thank you very much for taking the time to review our hotel. Your opinion is very important to us and we are delighted to know that you enjoyed your stay.
We are glad to know that our staff was able to offer you a hot latte before your visit to the US Embassy, and that you and your child enjoyed our buffet breakfast upon your return. We are also pleased that you found our pillows spectacular as we strive to provide maximum comfort to our guests.
It will be a pleasure to welcome you again on your next visit.
Receive a cordial greeting.
Barceló Emperatriz Team
Emma Mar
Deluxe Room 1 King Bed
Checked in Dec 2023
Business travelers
17 Reviews
5.0/5
Outstanding
Posted on Feb 12, 2024
Hygiene: Very satisfied, cleaning is very timely every day
Environment: Located near Serrano, you can enjoy the city walk downtown on foot
Service: Warm service, you can receive smiles and greetings every day
Original TextTranslated by Google
Response from Property: Dear Emma Mar,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us and appreciate your compliments about our team; we strive to provide our guests with caring and personalized service and place great value on our personnel being guest-orientated and welcoming at all times. We also thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to welcoming you back on a future occasion.Best regards,Equipo Barceló Emperatriz
Guest User
Deluxe Room 1 King Bed
Checked in Sep 2023
Couples
12 Reviews
2.7/5
Posted on Oct 10, 2023
The picture does not match the room
Some rooms have no windows, and you have to pay extra to change to ones with windows.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your review.We are pleased that overall your stay was satisfactory, however, please let us know of any preferences while booking, rooms with views are usually of a higher category and we allocate our rooms in accordance with the category booked. We do recommend checking the website for the relevant information to ensure that you book the accommodation type that best meets your holiday needs and wishes.We hope to welcome you back in the future. Best wishes,Equipo Barceló Emperatriz
Guest User
Premium With An Additional Bed
Checked in Jul 2024
Family
6 Reviews
4.0/5
Very Good
Posted on Oct 30, 2024
Nice environment and breakfast
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好! 感謝您選擇我們的酒店,非常榮幸能為您服務!我們很高興您喜歡我們的環境和包括在住宿中的美味早餐。在巴塞羅恩佩拉特里斯酒店,我們一直致力於提供一個能令客人感到舒適和滿意的環境,以及高質量的餐飲服務。我們將懷揣着您的這份信任,不斷進步並時刻準備着給您帶來更加完美的服務,期待您的再次光臨!Barceló Emperatriz Staff
💪 lunlunermengxiangjia🎾🇵🇸
Deluxe Room 1 King Bed
Checked in Oct 2023
Couples
15 Reviews
5.0/5
Outstanding
Posted on Nov 11, 2023
Eat well, sleep well, and have convenient transportation location
Original TextTranslated by Google
SteinbockMunich
Premium Room
Checked in Jul 2024
Business travelers
4 Reviews
4.2/5
Very Good
Posted on Aug 25, 2024
Overall quite satisfied
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Emperatriz