Guest User
August 23, 2024
I arrived just after mid night, really hard to see parking area as there were no lights and all the sign were dark or damaged. I struggled to find reception due to poor signs and due to the late arrival I had to ring an intercom to be let in (I didn’t mind this!). I had to wait for nearly 5mins, as a single female traveller outside at nearly 12.30am because nobody was answering the intercom. I tried to call the number and no answer, so kept trying the intercom. Whilst 5mins doesn’t feel a long time, for somebody waiting in the middle of the night with bags, alone and cold it is a long time and extremely poor service. When I was let in, the receptionist simply said oh I went upstairs and forgot to take the phone - not good enough. It was also very clear a lot of renovation was happening, painting etc,l and the restaurant was closed. Again not a problem with this however it wasn’t advised or explained when booking and so trying to navigate around wet paint and with a lack of services available it felt a poor customer experience. The worst part of my stay was that I had two males try to enter my room around 10.30am (assume staff or builders) but trying to change the glass in my windows - really not good and again a little scary given I was a solo female traveler! All in all really unpleasant stay and it will make me think twice about booking a travelodge again!