Grand Hôtel Gallia & Londres Spa Nuxe

The staff was very friendly, the accommodation clean in a very good location

Wonderful stay at hotel. Very comfortable room and bed with a balcony. Staff were very patient and speak so many languages.I wish we had the time to book a spa treatment. We didn’t include breakfast in our stay because so many places close by to choose from. Would definitely come back.

Quite big hotel with various sections an dinning rooms. Breakfast and dinner were nice and crowded. Room was basic , water bottles and kettle for tea and coffee. Free wi fi. Bed and pillow were fine.bathroom with minimal amenities. Nice garden

The staff at the hotel, Iker and Camillo, were the absolutely best. Extremely helpful and generous with their time. They helped us with several logistical items and all of their advice was spot-on. I would highly recommend this hotel to anyone visiting Lourdes.

Comfortable bedroom. Free WiFi reception through the hotel. Dinner for two in the one of the hotel’s private dining alcoves over looking the grounds (Queen Mary) is a must, food and service fabulous. Front desk staff made everything so easy and welcoming. We hope to return again next year.

My husband & I had the pleasure of staying in this lovely hotel and would highly recommend it if you are visiting Lourdes. I have nothing but praise for all areas of this hotel and in particular the staff who work there. Thanks to you all for making our stay so memorable.

Peter D.1,6/5 Date of experience: 16/09/2024 Review Date: 20/09/2024 We have stayed in many other hotels before in Lourdes always on a Pilgrimage. This trip was just me and my Husband this time for our 40th Wedding Anniversary and we always wanted to stay at this Hotel as we have been in many times before to have a drink in the bar. As it was just the two of us we had our own choice of hotel so you can imagine we were excited to book and stay there. We booked a deluxe room overlooking the garden. The room was not deluxe it was not what we expected even down to no bed side tables or any drawers in the room the wardrobe rail was very short hence creasing our clothes, for this reasion, I asked to borrow an iron for 5 minutes but got told by the receptionist to wait in reception till someone came to show me to the pressing room in another building. I waited 20 minutes no one came so I gave up and never asked again. The first morning there was no hot water so cold showers. I heard the receptionist saying to another guest who was complaining about the same issue that it would be fixed later that day. Which it was. The tea tray was very sparce one breakfast tea bag each and one sugar each with a very small pod of milk not enough for a decent cup of tea. To add the biggest insult there was two wooden sticks to stir the tea not even a proper spoon in a deluxe room? We took the small stool out of the shower to put our tea on whilst we sat on the 2 dirty chairs on the balcony. We have had far better variety of breakfast from every other hotels we have stayed in lourdes. When we arrived we was told we did not have to book evening dinner in the restaurant so on the actually day of our 40th Anniversary we went down to the restaurant but was told no room even though the restaurant at the time was half empty. We had a lovely meal in another Hotel. To top it all when we got home our Children told us that they contacted the hotel reception to ask could they order a surprise bottle of champagen on the day to be sent to our room they was on the telphone to them for an hour but hit a brick wall as they would not take payment from them. I do not normally write reviews but after receiving a welcome written note from the Staff when we entered the room saying Happy 40th Wedding Anniversary we hope you enjoy your stay and if there is anything you need our staff is to hand. this letter was accompanied by 6 macaroons on a plate. Hotel has not even answered reviews on there website shows they do not care and its not a cheap hotel.

Very nice, clean hotel in a central location close to everything. The staff was extremely helpful and courteous. We enjoyed wonderful breakfasts. Everything was great except the twin beds were very small and low to the ground. We felt like we were in children's beds.

In my 20 years of travelling around the world, never experienced having to wait 20 minutes (passed the check-in time) for our room to be ready. So one of a kind experience. Staff were not bothered. Hotel needs updating, looking tired and rough round the edges. Furnitures in room and lobby looking tired and scruffy or maybe this is part of the aesthetic? Not sure. Also not sure if this is actually 4 star.