Hotels near Union Station, Los Angeles

I needed to go to the courthouse for family matters and the Bonaventure is so close and is just an amazing and lovely place to stay. Everything you need is at your fingertips and it’s a joy to just hang out in the lobby. Also, all the staff that I had interactions with were so helpful and friendly (so rare to find these days!)

Could easily be zero stars. Original room was 93 degrees upon check in, the air conditioning unit was poor by anyone's standard, we asked to switch rooms. They did not offer to come get our bags, or move us to a new room so we brought our luggage back down to the front desk. We were then given a second room. Again, no offer made to accompany us and see if the new room was up to standards. This room was 92 degrees upon entry. After a second phone call, they sent up staff to change the filters on the AC unit. That team told us the AC was functioning well and blowing cold air (it was blowing cold air as if you had a few ice cubes in your mouth and blew on my neck) and to use the blackout curtains (after a sort of condescending explanation of what blackout curtains do) and give it some time for the AC to work. We went out to dinner for about two hours and came back to a nice cool 87 degree room. We once again took our belongings back downstairs. We were then told by the front desk staff that since we booked a room with a king size bed all of those rooms faced the sun and would all have similar problems (why would that be an acceptable answer?) and they could do nothing more for us since they accommodated us once already. I had no idea their idea of accommodating someone was to put them in a room with the same problem that the previous room had but what do I know, I am not in the hospitality industry. We were then told that the hotel was completely booked so no further ”accommodations” could be made. We asked for a refund and this is the first time they reacted with some conviction, they were happy to let us leave. Must be nice to be able to turn away business. At no time were there any apologies, any remorse, just matter-of-factly let us leave. My wife and I don't argue or yell, we never feel its worth it, but we left angry and hotel-less on a Saturday night in Los Angeles. We scrambled to find a new hotel but the damage was done, they took our entire Saturday away from us, which no refund could ever compensate for, they temporarily took our joy to be in town on our own as we are parents and do not get much time away. We did take our business elsewhere, to a Hilton, they seem to understand that to relax you need a room that is slightly cooler than a sauna. We were able to salvage the remaining days of our trip. Also the elevators at the Freehand are old (charming?) and constantly in use because of the rooftop bar so it took us waiting for a few packed elevators to get up and down to the hot AF rooms which probably added to our level of frustration. But it was mostly the Sahara like environment of the hot room. Did I mention the rooms were hot? Also maybe use a free hand to open a book on what hospitality looks like, I think your staff may be surprised. (see what I did there?)

On my first night in this hotel, I was woken up at around 7 in the morning by two women having an extremely loud conversation in the room next to mine – even though I always sleep with earplugs on. I called the front desk and told them that two guests were being loud and that I couldn’t sleep because of it. The woman who answered my call said she’d send someone to tell them to keep it down. Nothing changed so I called back a while later and she said that the man she sent told her that he couldn’t hear anything unless he put his ear up to the door. I said that was insane because I could clearly hear the conversation from my bed and even more so when I slightly opened the door; there is just no way that anyone walking in the hallway wouldn’t have heard it. She remained quiet and I added “do you want me to take a video in the hallway?” just to prove that I was not lying and that what she said didn’t make any sense. I really don’t appreciate being gaslit by the hotel I’m staying in; I paid good money to be here and this employee is literally telling me that what I know to be true is somehow not. Their job should be to make sure I’m having a comfortable stay, not to deny reality! Anyway, she said she didn’t want me to take a video and told me that she’d go up herself along with the man she sent originally. A few minutes later, I heard knocking on a door, and the guests did lower their voices after that. I was able to go back to sleep until my phone rang a few minutes later. It was this same woman from the hotel telling me she told them to keep it down but that they weren’t fighting, they were just having a normal conversation. Ok? First of all, I never said they were fighting, I said they were being loud. Second, what does it matter if they were fighting or not? You can have a loud conversation or an argument at a reasonable volume, the point is that they should not be speaking so loudly. Third, they had already been told to lower their voices AND THEY DID, which enabled me to go back to sleep – so why are you waking me up with a phone call? I just saw this as more gaslighting, another opportunity to tell me that what she believed to be my version of the events wasn’t true – even though I clearly said “two guests are being loud” and never “two guests are fighting.” Needless to say, I will not be staying here again! I will say this, though: Milenia from the front desk was very friendly and helpful. I don’t remember the name of the employee that handled my call that day, but I interacted with Milenia when I checked in and when I checked out, and she was great. Edit: It has now been a week since I was there and I have not gotten my deposit back. This place truly cannot be any worse.

The stay was a disappoin**ent. The swimming pool isn't ready and the room is crampy and small. There's no fridge in the room and room was very noisy at night due to proximity to the ”party deck” on the 8th floor. Breakfast charged was a ripped off, they served fr the Cafe in front of the hotel, and each person was entitled to one ”basic coffee/tea, a pastry and a main item”. For that, the bill came out to be less than usd45 for 2 person, but they charge usd75/pax!! Total not worth recommending and revisiting

Location of the hotel is ok, opposite the gas station, lots of parking spaces, far from the center, windows cannot be opened, very noisy, clean, refrigerator/microwave/coffee machine/iron

So I have pros and cons for this location. We stayed there Saturday through Monday. Here we go Pro: Great location close to freeways, lots of great food and things to do. Pro: Classic older building with a fantastic staff. Super friendly team. Con: The room was just plain hot. There is a guideline on the hotel controlling the air and how cool it is. (We like a cool room) picture attached and it always blew regular air and it was not conditioned and never cold. We asked for a fan and it was on its last legs and barely blew any air. We asked for help and we’re told it was a hotel policy and uncontrollable Con: perk of Embassy Suites is the reception. Bowl with bag of chips and peanuts and only one drink ticket per person. What? This is not what we expect from Embassy Suites. Con: $12 a day for parking is unnecessary and just a gouge. We have certain expectations as a diamond member and this is just not good. Your rating is for your awesome staff and location and environment.

Great experience! Service was excellent and hotel amenities were more than satisfactory. Will definitely be going back

Entrance and lobby is quite nice and modern, the rooms are exactly the opposite. Although is does the job after a long travelday, the room was very outdated. Bed was pretty good I must say. Also the fire alarm sounded twice in the middle of the night. The gave us complementary breakfast as a compensation but only after a making a complaint. Location is pretty good. Near aiport and near Rental cars (10 min walk) The fitness room is ok. Outdated, but still does the job.

This is a new hotel and is beautifully appointed. Nice decor, pretty roof top restaurant and bar with pool and jacuzzi. The staff were very helpful. The only thing is they only clean your room every 3 days but not a big deal really. Many hotels don't have daily service anymore. I will stay there again.

Perfect place for a shuttle airport hotel! Shuttle very 15 minutes and a great place to prepare for a trip. Pool and bar is nice. Spent way more on drinks and food than I imagined but not much around… it was fair in the end. Great bar staff.