Hyatt House Hotels in Los Angeles

We were really looking forward to this stay. Unfortunately we had a terrible experience. When we pulled up to the hotel we pulled up to extremely loud noises made by workers on strike. Nobody gave us an advanced notice that there was a strike going on. The restaurant and bar was closed because of the strike which was very inconvenient. The workers or people on strike started making noise at 6am. We had a late night the night prior and because of this we got no sleep. This was an absolute terrible experience and I wish someone would have told us this before we got to the hotel. We feel like we got robbed of our money. Unreal.

This Hotel is not far from the hotel but the shuttle service sucks. The drivers instead of driving closer where waiting passengers are standing, drive in the 3rd lane and your waiting in excess of 20 minutes or more for a shuttle. Got to the hotel and and 2 days out if 5 we didn’t want room service but in the 3rd day we let the maid clean the room we came back and was greeted by a baby roach crawling on the desk. I went in the bathroom cut on the like and another roach ran across the floor. I almost sprain my ankle trying to kill it. At this point we told the manager he moved us to a higher floor which he called an executive suite but it was the same room on a different floor which is ok as long as there are no buggers near. We stayed a night and was ok. On the last night a roach came from the same area as it did downstairs. We felt like maybe this hotel is infested . I stay at a lot of 3-4 star hotels and never had this happen over the years . This is a first and it’s disgusting. This hotel do have a lot of guest and looking at the crowd . I can see why they may want yo upgrade pest control services. The hotel rooms need work and are outdated. I was disappointed and I feel bad at the same time I stay in a lot of hotels and never had to write such a bad review, but if I can inform future patrons do they are at least informed and their trip isn’t ruined over a pricey hotel with a bug problem.

We had an amazing stay at Sheraton! Staff are friendly and very accommodating. Celebrated my husband’s birthday here and he enjoyed it!

I am a restaurant manager with my own restaurant in Manhattan, NY. I like LA very much because I am a Laker fan and I love this city. But the breakfast restaurant in this hotel makes me feel discriminated against for the first time in America for so many years. Maybe I am an Asian face? ? ? ? ? I don't know. From the time I sat down to eat to the end, there were only a few tables of guests at 7 o'clock in the morning, and no one served me coffee or tea, not even a greeting from the waiter! ! ! Don't their wages come from the service charge of each table of guests? ? ?don't take me wrong. I just cannot understand how they can doing this kind of job. What makes me feel worse is that they will ask me what the nearby guests need to drink. Listen.

Great airport hotel location. Convenient for transit passengers. 2 Queen bed bedroom was comfortable. 24 hours shuttle was very useful for passengers like us who need to get in and out of airport for red eye flights.

It started off kinda rough once I arrived at the hotel, the room keys didn't work, and I was unable to make phone calls from my room. However, after complaining to Brandy and Ossie at the front desk. Things got much better. They went above and beyond to ensure my family was happy. Now the good, the beds, are super comfy, the courtyard rooms are beautiful and sunny with a balcony. The rooms are impeccably clean, a team works together to ensure your room is spotless daily. The shower head is like being at a spa. The restaurant servers are very kind, patient, and pleasant. We ate breakfast there every morning. We stayed at the hotel for 4 days and then we extended our stay for another four days. The location of the hotel is excellent, everything is within walking distance, and the modern design and the rooftop pool are amazing. This is my go-to hotel when in Los Angeles. Thank you again Ossie and Brandy for a fantastic stay. I cannot wait to return. A few tips, add a full-length mirror in the room for the ladies, and maybe a large flat screen TV for sports fans at the restaurant.

Pros: 1. Location, location, location. It’s in the center of everything. 2. Great bar and socializing area downstairs with a complimentary glass of wine at happy hour. 3. The views from the higher floors are incredible. 4. Comfy beds and room amenities are lovely. 5. The hotel gym has a TON of great equipment. Rogue everything. Best I’ve ever seen, really. 6. Free coffee until 10:30 ish. Nice since the Starbucks down the street has closed. 7. Food portions are generous, and the food is fantastic. 8. The staff especially the front desk staff are very very professional and kind. Cons: 1. The restaurant downstairs is not open until 11 as advertised. They stop cooking early - closer to 10:30. Imagine my and about 5 other parties surprise when coming down to find everything packed away and the grill shut down. Just change the hours to 10:30 so folks aren’t hangry and disappointed. It’s off putting and incongruent with the otherwise welcoming and accommodating services of this hotel. 2. My room’s trash bin had the previous guest’s trash in it. I’ve never had this happen before. Didn’t ruin my stay but eww. 3. The wine list is small and the pours are stingy. Maybe 4 oz. Just something that would make an athlete’s day: Offer a full protein (paleo) meal option or protein shake/smoothie option in the downstairs cooler. This is such a great health-conscious hotel so it would be awesome to have nutrition options to match.