Hotels near Taman Wisata Alam Gunung Bongak, Lombok

Wir freuten uns sehr auf unsere Unterkunft in den Telescope Villas. Als wir eincheckten waren wir noch hellbegeistert. Die Mitarbeiter an der Rezeption offerierten uns auf Nachfrage, dass sie uns einen Roller von einer Vermietung organisieren können. Also bezogen wir in der Zwischenzeit unser Appartement. Als die Mitarbeiterin die Infrastruktur erklärte, erwähnte sie, dass der Pool nur kaltes Wasser besitzt. Dies warf bei uns Fragen auf. Wir schauten uns das Bett an, es waren grosse Flecken auf den Kissen, unter der Decke befand sich ein schwarzes Haar und weitere Flecken. Nach gut 1 1/2 Stunden wurde uns ein fast neuer Roller für die nächsten 5 Tage gebracht. Wir erwähnten dann gleich bei der Rezeption, dass das Bett sehr schmutzig sei und ob sie es wechseln könnten. Kurz darauf wurde das Bett frisch und sauber bezogen. Da uns der kalte Pool verunsicherte, fragten wir erneut nach. Der Mitarbeiter erwähnte, dass es nur unser Zimmer 307 sei, das einen kalten Pool besitze. Das machte mich stutzig. Ich fragte erneut nach. Dann kam per Zufall ein anderer Mitarbeiter zur Rezeption und platze ins Gespräch. Er sagte es sei jeder Pool kalt und das könne man nicht ändern. Es wirkte als möchten sie etwas verstecken oder Strom sparen. Am Abend wollte ich mein Gesicht trocknen, öffnete ein frisches Handtuch. Darauf befanden sich riesige, braune Flecken. Es sah aus, als hätte jemand das Handtuch vor mir gebraucht. Also nahm ich das Tuch zur Rezeption und zeigte es dem Mitarbeiter. Ich sagte ihm, dass es sehr schmutzig sei und ich sehr unzufrieden bin. Er ging nicht darauf ein, seine Antwort war: evtl. hat ein Mitarbeiter vergessen das Tuch auszuwechseln. Er entschuldigte sich nicht, stellte es hin als wäre es mein Fehler. Er sagte: Kein Problem wir wechseln dies aus. Ich war entsetzt von dieser Reaktion. Als wir nach einem Tag Scooter fahren am Abend in der Villa eintrafen, kam der Mitarbeiter der Rezeption schon angerannt. Er äusserte, dass wir den Scooter wechseln müssen, da unser Scooter am nächsten Tag in den Service musste. Wir waren etwas stutzig, erhielten dann einen anderen Scooter. Dabei schien es als wäre der Ersatzscooter von der Villa selber obwohl sie ja keine Scooter vermieten. Wir fragten ob wir den anderen Scooter nach dem Service zurück erhalten. Der Mitarbeiter erzählt, dass dieser wahrscheinlich nach dem Service anderst weitig vermietet werde. Wir können jedoch den Ersatzscooter behalten, es sei das selbe Modell nur etwas älter. Also probierten wir den Scooter aus und fuhren zum Abendessen. Während dem Beschleunigen unterbrach die Gaszufuhr teilweise aprupt. Die Spiegel waren nicht zu gebrauchen, da man darin nichts sah und die Bremsen waren einfach nur schrecklich. Als wir zurück kamen erzählten wir dem Mitarbeiter, dass wir diesen Roller nicht mieten möchten. Er gab uns noch einen dritten Roller zum ausprobieren, doch auch dieser entsprach nicht dem normalen Standard. Wir beschlossen den Roller in Kuta für die restlichen Tage zu mieten.

I recently had a disappointing experience with a hotel's service that I would like to share with others. My partner and I booked a room through Agoda a double bed room for our stay. However, upon our arrival at the hotel, we were given a room with twin beds instead. When I approached the hotel staff about the mistake, they showed me the booking they had received, which indicated twin beds. I was confused and frustrated, as my booking confirmation clearly showed that I had a double bed room Despite speaking with three different staff members, none of them were able to offer a solution and kept telling us this is not their problem. We were left feeling disappointed and frustrated cause the staff didn’t even want to help. While I understand that mistakes can happen, I was disappointed with how the hotel staff handled the situation. It would have been helpful if they had offered to move us to another room with a double bed or provided some sort of compensation for the inconvenience. At the end, after spending hours with them, they finally offer a solution by adding USD60 more to change to another room. Which is totally fine for us, all I wish is they could have offer us hours earlier. Overall, I would not recommend this hotel due to the poor service.

a cozy place to relax and gather with family... If you have plan to visit Lombok, this place is the right choice because the location is very close to the airport. And for the rate, very cheaper than the other property. So, what are you waiting for ?

Nice place, calm and everyspot is like in Pinterest. The road to reach the hotel was muddy and little bit not easy to find if you are from selong belanak but if you are from Kuta is much more easy with sign next to the road. Suggestion when you rent the motorbike you must check and test, we do changes 3 times because the quality of motorbike is not proper but the staff is helpful to serve us to get better and feel comfortable during we stay in the hotel.

This hotel is the best in Lombok. If you are looking for a nice place to stay by the beach, pls just book this hotel. I was served by Eric and he even remembered my name! I was there on Christmas day and there are so many guests. His act definitely made me remember this place positively. Will recommend to friends.

This is the best airport nearby hotel so far, i stayed here for one day, but got treated as longstay guest, really feel special and comfy. The nasi goreng for breakfast is absolutely delicious, the employee are friendly and always helpful, great job! Although i have to wait for free shuttle at 10 after they drop another guest, but that seems okay as long as i got free one! Thank you illira! definitely will comeback again at near future

The photo’s here on TripAdvisor don’t do Aldi’s Bungalows enough justice. The resort is absolutely beautiful. The gardens are so well kept and make you feel in tropical paradise. We stayed in one of the older rooms, which was clearly noticeable but we were out and about all day so for us it was not a very big deal. What we loved: - Gorgeous resort & surrounded gardens - Amazing location, right in the centre of Kuta - Daily housekeeping - Good AC - Security at night - Affordable - Nice Pool What we didn’t love: - The hole in the ceiling from previous leakage - The pebble stones in the bathroom (I guess to cover the old floor). Super painful to stand on, so we had to keep our flip flops on while showering & using the toilet - The shower head wasn’t mounted to the wall so we had to hold it - Non existent WiFi - Pool could be cleaned more often (on arrival it was green and we thought this was just the colour so we swam in it, only to realise 2 days later when it was cleaned that the pool was actually blue..) - One night, we heard an animal (rat or gecko possibly) inside the wall and asked the staff to check it as we were afraid the animal would crawl though the hole in the ceiling. The staff came and said the hole was too small for a rat to get through and that we were fine 😂 wellll… we didn’t have a great night of sleep to say the least. But the animal did stay inside the wall. - The roosters all over the resort. You know a rooster is always up early, so so are you. Very disturbing at some times, so bring earplugs - Termite dust all over the terrace always. I alerted staff on this, because termites eventually ruin the entire bungalow but I think they didn’t really understand me because of the language barrier - Not the resorts fault but take notice: we stayed during Ramadan and the resort is located in the middle of 4 or 5 different Mosques that were all chanting different things non stop through the night. First night was rough, eventually you get kind of used to it but again, bring earplugs! Would we stay here again, probably yes! Most of the things we didn’t love about the resort were about the room we chose. So next time, I’d book a newer/more expensive room & stay away from the cheapest option in which we stayed this time.

Hotel location is very good. Near Mataram Mall and eateries. Breakfast is also good. Room is big with fridge n good wifi connection.