Hotels near National University of Health Sciences, Lombard

We were forced to stay here for a stay and play tournament. Upon arrival we were told our reservation wasn’t until the next day. I ended up having to show the front desk my email confirmation on the dates to get our room. Then upon getting to the room we noticed the room refrigerator didn’t work and it was roughly 85 degrees in our room. I called down to the front desk and was told there were no other rooms available and that they knew there was an issue with the heat and air but couldn’t do anything about it and do open the window…. In March… in 15 degree weather if I wanted my room cooler. No one ever even came to look at our fridge and the front desk just shrugged their shoulders when we asked if someone could fix it. The next morning my husband went down to get our breakfast bags, despite being promised 4 full breakfasts per room per night through the tournament company contract, we were told the restaurant was closed and they would only provide 2 bags per room. They also tried to check us out the next day and turned off our keys because whoever changed our reservation the night before also cancelled the rest of our stay. The rooms are tiny, a family of 4 can barely fit. The bathrooms are dirty and tiny. Don’t expect housekeeping, you have to ask at the front desk for even trash to be emptied. We will be sharing our thoughts on this property with the tournament company as well so maybe they stop putting families here.

Best Customer Service right from check in. Masks were required in all public areas. Easy. Efficient. Friendly. Immaculate, the staff was always working. Excellent accommodations for a family of 5. Beds were comfortable, pillows were just right. 2 Tv's with lots of channel options. So clean! Pool and hot tub were being tested for chlorine levels by the pool attendant who was very diligent in getting levels accurate . Pristine. Breakfast had abundant choices, especially during Covid. Lots of hot items, lots of grab and go items. Close to family restaurants, attractions and shops. It will always be our first choice in the Lombard area.

Service was great friendly staff and great location if you looking for food or shopping everything is close by .delivery always on time overall it’s jus great place to stay when I come to the city I always book with this hotel because how great and clean the hotel is .I love the friendly mangers they always make sure my stay is awesome

Cool hotel. Huge, clean room for only $100. The room smells good, white linen, bathrobe and towels.

I had the WORST experience at Staybridge Suites today (3/17/23) via Ray Lakes. Prior to arrival, my friends and I booked two (1 queen, 2 double bedroom) suites. We received a call saying that due to renovation, those rooms were not available. Instead, they offered us 2 king suites. When we arrived, it took 20min to check us in because they couldn't find the reservation. When we got to the rooms, 1 of the rooms was a regular queen room and the other was a king suite. The king suite was dirty. It had not been cleaned from whomever was there before. There was a big garbage bag full of trash in the room and the bed was unmade. When we went downstairs to tell the front desk, Ray Lakes told us that the housekeeper told him that the room was clean and that no other worker would have approved or agreed to give us 2 king suites because they aren't on the same floor. When we shared that that was the information we received when Staybridge called us back, he preceeded to try and convince us that the reservation on file was the one we made initially. We told him that the person must have entered it in incorrectly and that we had no reason to lie. From there, we were talking to each other about our experience when Ray asked my friend to stop talking about it because there were 2 other guests next to us and he didn't want their experience to be ruined. From there, my friend explained that we were having a private conversation about our experience and how his expectation was unreasonable. We eventually asked his name and when my friend wrote his name down, he told us that we should find another place to go for our sake, such as Holiday Inn and Residence Inn because he could see a domino effect happening. Another manager, Scott, was so kind and apologized for our experience. When I was sharing with him our experience, Ray Lakes told him to go do something else. I have NEVER seen this happen EVER. Ray Lakes was so rude and disrespectful!