The Municipal Hotel and Spa Liverpool - MGallery

The pictures and texts don't match. The classic double room in the picture has a big window. When I arrived at the hotel, I was told that the classic double room is on the underground first floor, with only a small dark window. I went to the hotel's official website to confirm again that the classic double room is indeed on the underground first floor. The picture is obviously misleading. If the picture is correct, I can see that it is a very small window. I can completely choose not to choose it and pay a little more for a better one. And because it is a third party pre-paid order, I can't go to the hotel to make up the price difference and upgrade. It's really speechless🙄

I stayed at this hotel for three days when I came to Liverpool this time. In terms of hygiene, the pillowcases, sheets and bath towels all had dirty stains and yellow spots. It was really inconsistent with being a 5-star hotel (although they were replaced immediately when we asked for them). Second, it happened that the waiter left the towel in the room after cleaning the room. We returned the towel and took it away without apologizing or anything. It is recommended that you really bring your own sheets and pillowcases when you go abroad. The quality of the five-star hotels shows that the cleaning or acceptance standards of many items are not up to standard. But the dining environment in the lobby of u1s1 hotel is very beautiful, and the service and attitude in the lobby are very good. well

The room was very small and we lived on the first floor. I don’t know if it’s the smell of formaldehyde from the new decoration. It’s so smelly that I feel like I’m suffocating. We booked two rooms in total. The heater in my friend's room was broken and it was extremely cold. Even if we tried to fix it, it was of no use. I don't recommend it.