Lisbon Serviced Apartments - Estrela Reviews

I checked in on their self service, indicated I was alone and was charged €8, as my trip booking stated I would have to pay €4 at the hotel I was not impressed. Checking in late, I paid and quickly contacted their email about the issue, they are now saying that it cannot be refunded, I am not satisfied. I found a dirty shoe print by my bed, that was not my own. I was given the accessible room which was quite noisy by the entry door where people who come and go at all time. The room was provided with a water bottle (not safely closed/could have refilled), some crackers/jam and 2 teas... Not sure what is someone meant to do with that selection. The description of the places states toothbrush and toothpaste are available, they are not, basic shower gel/shampoos and hand-wash are. Small body towels barely covering. The description said AC available but mine was hard locked and could not be used. The fridge did not have a bottom shelve to stock bottled upright. Half the curtains were stuck and could not be opened. You are provided with a sign to request cleaning which I did not used as I was here only two nights so it was quite surprising to be woken up at 4pm from my nap by the cleaner unlocking my room!! She apologised and left but I do not understand why she tried to come in in the first place. The location is practical, otherwise I would not recommend. Also the bed was very hard, I don't leave negative reviews but I was not impressed.

Stayed at many other locations of Lisbon Apartments. This is the worst one. The air conditioner didn’t work. The room was disgustingly dirty. When we tried to call to fix the problem, the lady on the phone was kinda rude. Don’t recommend this place!!!

We were told that we can leave our luggage in the storage locker (2£ each) on the ground floor but we tried three times and they were not functioning at all. Another resident told us that they had the same problem as well. Most importantly, the apartment is not responsible for the locker refund. Room is clean and the location is quiet. Easy to access once you got the code to enter.

The check in system is ass. It said I have to pay 8 euros at the hotel but I paid 12 at last. And jt kept saying that my reservation is in valid. Tho the customer service was helping me a lot, this shall not happen. We stand there for like 20min just for this mistake…

We were staying on the ground floor and people were going in and out talking loudly at night. There were no proper amenities there .

I love this estrela service apartment, this is my second time with them and they never disappoint me. Highly recommended.

Easy automated check in. Very clean and had all the amenities needed even for a prolonged stay. Parking was a little tricky to find, but street parking is available around the building.

Quite efficient with the door code + self-check in but since booking through Trip.com means I didn't receive any check-in info and had to call them to be sent the codes. It's clean, a bit further out from the city but it's quite a calming and relaxed area.

not bad

The hotel was very central, everything was explained very well, the balcony and the views were the best

It was better than I expected! I was more satisfied because the price was cheap. However, the location is a bit ambiguous, but you can take a taxi to go to tourist attractions. The supermarket is close

The room was not too far from tourist attractions and was used without any inconvenience. It was okay for several people to use it, and I think it was clean without any problems.

It's clean and nice. Although the location is a bit disappointing, I recommend it because it is clean and spacious. There is a supermarket nearby and it would be good for a long-term stay.

The information modal of the recession service is fantastic, but our source of consultation was excellent and was the charismatic and very attentive Brazilian employee, congratulations! Property well located, in the heart of Sítio Estrela, but quiet, pleasant with great facilities, close to transportation (Belém, Alcântarade at the reception door) and (supermarket, cafe just 50m away). The importance of guest safety, with items, identification and security devices to combat accidents. Direct contact with remote reception at the entrance, and I didn't use it anymore, we saw an intercom next to the TV. Beds and other electronics, crockery leave any room at a disadvantage! great for relaxing and enjoying good wine and reflecting on life. All in all, we loved the trip to tourist attractions, the center of Da Estrela, the Basilica and some squares with several Portuguese families, where Portugal's identity is still preserved. Att Araújo Family