Goodmorning Solo Traveller Hostel

Had an amazing time at Goodmorning Hostel, couldn’t recommend it more. Special shout out to Emma, Tom and Lara who were extremely welcoming and fun, showing us a great time on the bar tours and being very helpful. Rooms and facilities were very clean, and the common room/ bar area fostered a friendly atmosphere. Would definitely come back.

If anyone wants an amazing hostel to stop in then look no further. Goodmorning Solo Traveller Hostel is the hostel for you. The room, toilets / showers, the kitchen and the common area is very clean. The members of staff are very hospitable. 10 out of 10. Every time I come to Lisbon I would want to stop here. Definitely recommend stopping here

My first time in Lisabon, and a great experience. Everyone was very nice and friendly, helpful. I love the atmosphere especially joint breakfast that was superb. Clean, bunk beds comfy, and location top notch! Would book it again for sure!

such an amazing hostel had the best time - big thanks to all the staff especially emma, nedje, carson, mario & james who made the stay so memorable. super super easy to socialise and meet people, the vibes are always great & the atmosphere so welcoming. definitely will be coming back!

Hostel is clearly discriminatory. Prior to booking, I sent some polite emails with some questions. It took several attempts to a chase a response before I heard back. When I finally did, the infromation provided was incorrect and only partial. For example, I was told the prices on their website included the city tax. They didn't. I was also told by the 'Manager' that all pricing details are listed in their FAQ including the hidden charge of the resusable cup they charge for. This was also untrue. Whilst now amended, it's incredible this incorrect information had come from the 'Manager' who clearly hadn't bothered to verify the accuracy of the information he was providing, nor apologizing once apparent he was in the wrong. I was then told I didn't have the right 'vibe' for staying here. Unsure how that could be determined when they were yet to meet me. I can only assume the hostel searched for me online and then made a racially based decision to deny me the option of staying. Further issues occured, as highlighted in my response back to the 'Manager': Hi X Thank you for your email. Firstly, it is a shame the issues I have made you aware of (lack of timely responses, incorrect information provided by your colleague in terms of total cost, failure to accurately inform guests at booking stage of total applicable cost until they've booked, confirmation that your hostel is full when it isn't etc) have gone ignored and unaddressed. Slightly ironic you would ignore these matters after I specifically escalated the issue to you as Hostel 'Manager'. You claim the city tax and reusable cup charge are covered during the reservation process. Please provide a time and date stamped screenshot of this as I have shown you in my earlier screenshot that this is not the case. Furthermore, I attach screenshots of your FAQ - please confirm exactly where within this I find the mentioned information as I disagree it's listed. Listing the charges, if different to what a customer has authorised to pay, only once a reservation has been made, is both immoral and illegal. I find it amusing you claim my 'vibe' is not right. An interesting conclusion to draw for simply asking booking related questions and pointing out inconsistencies discovered as I tried to give you my business. I'd hate to see how you handled a serious issue if a customer actually complained. I suppose they wouldn't have the right 'vibe' either. In my 20+ years of hostelling, I'm yet to be greeted with such hostility and unprofessionalism. As you'll be aware, Lisbon is full of excellent hostels and I've since booked elsewhere. I'm sure you're familiar with Deco Proteste, in addition to Portal da Queixa. Both are platforms a good Portuguese friend of mine, a highly rated travel blogger, has since made me aware of. He's asked for copies of this email trail and exactly what has taken place with the view of updating his blog on Lisbon hostels (of which you currently feature). I am considering filing comp

What a fantastic hostel! Traveling alone, I was a bit nervous at first, but the staff and guests here are extremely welcoming and accommodating. There is definitely a great social vibe and I made a lot of new connections and great experiences during my stay here. I will be returning soon!