Everything starts on my arrival at the Courtyard of Marriot at 505 Milwaukee Avenue. Lincolnshire, IL 60069 on August 28, 2023. As a businessperson, I travel all over the country always using the Marriot to stay, and for that, I have ambassador status. With a previous reservation until September 27, 2023, I found out that the place I was working for let us know they were going to be closed by September 4 for the Labor Day holiday I let them know that and I was able to leave and come back September 5th with no extra charge to my account. Upon my arrival, I was told by the front desk person that I would have a complimentary breakfast, but this person never told me that was only one day. The hotel charges me for breakfast four times when I have one free. I didn’t complain or anything. In the two weekends I spent in the hotel were people making loud noises and running by the halls after midnight and no one did anything even after I called the front desk to let them know. I have an emergency to be in a different city by Monday and I explained to the manager that was an emergency she told me they were going to charge me for an extra night and that was a policy for leaving before all my colleagues stay for two weeks and leave, I will be going to be charged because I need to leave in an emergency. For me this is a weird policy, the manager explained that the hotel paid a toll during the pandemic and that was the reason for the policy, and I would like to know who did not pay a toll during the COVID pandemic. Also, I have already stayed in this hotel for three weeks, and most probably I need to come back, but not to this hotel for sure. Today I went to the front desk and asked the manager if I could change my departure day and she told me that they would charge me for an extra day because I already said that I was staying until September 27.
Very Good
89 Reviews