Radisson Hotel Liege City Centre Reviews

Response from Property: Dear Guest, We would like to thank you for your kind comments about the time you spent at our hotel. We are delighted to know that you found your room to be clean, quiet, and well decorated. It's also great to hear that you had a good night's sleep on our comfortable bed and that the air conditioning met your expectations. We apologize, however, for any inconvenience caused by the view from your room. We understand that it may not have been to your liking. Regarding the parking situation, we apologize for the confusion and inconvenience you experienced. As mentioned in our information sheet, our hotel parking is available, but it is operated by a neighboring hotel. We provide a discount coupon for parking at the nearby iLot shopping center, which is a short distance from the hotel. Rest assured, we will review the situation with our parking management to ensure a smoother experience for our guests in the future. We hope we may have the pleasure of welcoming you back on another occasion. With our best wishes,

Response from Property: Dear Guest, Thank you for taking the time to provide this feedback. We regret to hear that your stay did not meet your expectations and that you encountered discomfort with the environmental control system. We aim to provide a comfortable climate for all our guests, and our team is always available to assist with any adjustments to the room's temperature control. Regarding the shower design, it is intended to offer a modern and spacious feel, though we understand your concerns about water spillage. Please know that the well-being and convenience of our guests are top priorities for us. We are disheartened to learn that you found our staff to be less than friendly. This is certainly not the impression we wish to convey, as our team is committed to delivering exceptional service. Similarly, it saddens us to hear that the neighborhood did not meet your expectations, as it is usually appreciated for its proximity to historical and cultural landmarks. Lastly, we assure you that our hotel management places the utmost importance on guest satisfaction over profit. Every decision we make is guided by the desire to provide a memorable and positive experience for each of our guests. Please accept our deepest apologies for any inconvenience you may have experienced. We take all feedback seriously and will reflect on the points you have raised. We look forward to welcoming you very soon. Best regards, Team Radisson Liège City Centre

Response from Property: Dear Guest, Thank you for taking the time to share your positive review. We are delighted to hear that you appreciated the modern design, comfortable beds, and helpful staff. Our central location is indeed perfect for exploring the city and its attractions on foot. We are also glad that you enjoyed our breakfast offerings. We apologize for the inconvenience you experienced with the air conditioning in your initial room. We appreciate your understanding and cooperation in moving to another room where the temperature was more comfortable. We will investigate the issue and take the necessary steps to ensure that it does not recur. Thank you for bringing this to our attention. We hope to have the pleasure of welcoming you back in the future. Kind regards,

Response from Property: Dear Azah, Thank you for your recent stay and for taking the time to leave a review. We're delighted to hear that our team’s attentiveness made a positive impact, especially when accommodating your request for an extension and managing your taxi needs. Our team strives to provide excellent service, and your kind words affirm their efforts. However, we regret to hear about the miscalculations at check-in and check-out, and we'll be looking into our procedures to ensure accuracy and prevent any future inconvenience. Thank you for your high evaluation of our rooms, location, cleanliness, service, and sleep quality. Our effort to maintain the highest standards in each of these areas is ongoing, and it's gratifying to know that it resonates with our guests. It would be a pleasure to welcome you again. Best regards,

Response from Property: Dear Guest, Thank you for your review. We are delighted to hear that you found our location excellent and enjoyed the view from your room. Our hotel is indeed situated close to various attractions, making it a convenient choice for guests who wish to explore Liège. We appreciate your kind words about our friendly team and comfortable accommodations. We apologize for any inconvenience you experienced with the parking situation. Our hotel does offer parking in partnership with an external provider, located 100 meters away. We understand that this may not be as convenient as having an on-site parking facility, but we strive to provide a secure and accessible option for our guests. We hope this did not detract too much from your overall stay. We hope to welcome you back soon. With very best wishes,

Response from Property: Dear Guest, Thank you for taking the time to share your experience with us. We are happy that you found our location ideal for your needs. However, we are sorry for any inconvenience with the fire alarm but glad that our team dealt with this in a swift and calm manner. We also appreciate your feedback regarding our parking which has been duly noted. Nevertheless, it is a pleasure to know you enjoyed the variety of drinks on offer at our bar. We look to the pleasure of welcoming you back on a future occasion. Wishing you a joyous New Year, Team Radisson Liège City Centre

Response from Property: Dear Guest, Thank you for taking the time to share your experience. We are thrilled to hear that you appreciated our excellent service and comfortable rooms. Our prime location near historical landmarks and the city centre is something we take pride in, and we're glad it contributed to your enjoyable stay. We understand your concerns about the lack of a spa and fitness room. While we do not have these facilities, we hope our cozy hotel bar, and modern amenities, were able to make up for it. We appreciate your feedback and will take it into consideration for future improvements. We look forward to welcoming you back for another memorable stay in the future. Kind regards,

Response from Property: Dear Guest, We appreciate receiving this positive review of your stay. We are delighted to hear that you appreciated our, decor, cleanliness, and comfort. Our team takes great pride in maintaining a high standard of service, and it is especially rewarding to know that Manon made a positive impression with her friendliness and local knowledge. It's also nice to know that our prime location was ideal for your needs. We are always happy to welcome you back during your monthly visits to Liege and look forward to providing you with more memorable stays. We all look forward to seeing you again in the future. Best regards,

Response from Property: Dear Brian, Thank you for taking the time to share your experience at our hotel. We appreciate that you chose to stay with us. However, we are sorry if our hotel did not meet your expectations regarding the Radisson brand. As a newly opened hotel, we are continuously working to improve our services and facilities. We also apologise that the parking situation was not ideal for you. Our hotel does have a partnership with the external parking company, and we are working closely with them to ensure a seamless experience for our guests. We also offer luggage service and a luggage room to assist with any luggage-related concerns. Regarding the professionalism of our team, we take your feedback seriously and will use it to improve our training and guest interactions. We hope to have the opportunity to welcome you back in the future for an improved experience. Kind regards,