The St. Regis Lhasa Resort

The St. Regis Lhasa Resort Reviews

The St. Regis Lhasa Resort

No. 22 Jiangsu Road, Lhasa, ChinaView Hotel Details
The St. Regis Lhasa Resort
The St. Regis Lhasa ResortThe St. Regis Lhasa ResortThe St. Regis Lhasa Resort
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The St. Regis Lhasa Resort Guest Reviews

4.8/5
Excellent
4188 Reviews
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(4188)
Positive reviews(4132)
Reviews with photos/video(1765)
Large rooms(419)
Delicious breakfast(387)
Well designed(276)
Friendly front desk staff(263)
Tasty restaurant(86)
Excellent afternoon tea(25)
Garden view(23)
Negative reviews(56)
Anonymous User
Classic Deluxe Room (Double bed)
Checked in May 2024
Couples
9 Reviews
5.0/5
Outstanding
Posted on May 17, 2024
An excellent hotel in Lhasa. Located close to major site seeing spots around the city but still quiet and secluded enough for a relaxing stay (the hotel area is huge for Tibet!). Was welcomed with traditional ******* decor with efficient and pleasant service from all hotel staff. The room is big, clean and equipped with a humidifier, oxygen concentrator and a Dyson hairdryer. The breakfast buffet was pleasant with a small-sized a la carte dish for all guests to order from a menu. Food was decent with a mix of western, Chinese and Tibetian options
Response from Property: Dear guest, thank you very much for your sincere evaluation of St. Regis Hotel. It is a great honor to provide services for your trip to Lhasa and to meet your satisfaction. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. We look forward to your visit again and wish you a pleasant journey!
Mickiess
Classic Deluxe Room (Double bed)
Checked in Apr 2024
Solo travelers
4 Reviews
5.0/5
Outstanding
Posted on Apr 29, 2024
The best there is in Lhasa. Excellent location and the service is impeccable. Will definitely stay again.
Rajaram
Classic Deluxe Room (Double bed)
Checked in Dec 2023
Family
2 Reviews
4.5/5
Great
Posted on Dec 26, 2023
The hotel upgraded our room, provided us with an extra bed, allowed us late check-out and provided smiling/prompt service. Overall a very good experience.
Bestieshy
Classic Deluxe Room (2 Beds)
Checked in Apr 2023
Business travelers
29 Reviews
5.0/5
Outstanding
Posted on May 8, 2023
This hotel is the best in Lhasa I think, I wish I can stay longer
Guest User
Premier Deluxe Room (Double bed)
Checked in Apr 2023
Couples
4 Reviews
4.5/5
Great
Posted on May 2, 2023
Good.,,…,,….,..,,,.,,,.,,.,;.;;;;..,,,,,,;.,;;.;;,;;
Guest User
Classic Deluxe Room (Double bed)
Checked in Dec 2023
Solo travelers
1 Reviews
5.0/5
Outstanding
Posted on Dec 30, 2023
very good service
mike
Junior Suite
Checked in Sep 2023
Business travelers
12 Reviews
5.0/5
Outstanding
Posted on Sep 16, 2023
nice place nice hotel
Anonymous User
Classic Deluxe Room (Double bed)
Checked in Nov 2023
Solo travelers
18 Reviews
5.0/5
Outstanding
Posted on Dec 10, 2023
设施:👍🏻 卫生:👍🏻
Guest User
Premier Deluxe Room (Double bed)
Checked in Sep 2021
Couples
2 Reviews
5.0/5
Outstanding
Posted on Oct 1, 2021
This trip to Lhasa was very lucky, because we chose ST.REGIS LHASA, the most powerful luxury hotel in Lhasa, the five-day trip made us feel very comfortable, both its luxurious style and unique lobby and its warm and comfortable rooms, make me feel at home. I would like to thank the housekeeper "Zintin" and every hotel service staff,your professional level has brought me the warmth of my home during my visit to Lhasa. Thank you again! It's a great honor to choose ST.REGIS LHASA this time!
Response from Property: Dear Guest, Thank you for choosing The St.Regis Lhasa Resort. Your recognition is greatly appreciated. We are glad to know you are satisfied with our service. Our mission to make sure our guests leaves feeling well than when they arrived. We will keep developing our services and products quality, and we are look forward to welcoming you back in the near future.
Guest User
Premier Deluxe Room (Double bed)
Checked in Jun 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Jun 27, 2023
Very nice services
Guest User
Premier Deluxe Room (Double bed)
Checked in Mar 2022
Solo travelers
25 Reviews
5.0/5
Outstanding
Posted on Mar 28, 2022
This is a very nice hotel with good view and equipped well. Sandy from the hotel was communicated from after my booking until I left, she is warm, helpful and she made me have an even better experience with the hotel
Response from Property: Dear guest, thank you very much for your sincere evaluation of the St. Regis Lhasa. It is a great honor to provide services for your trip to Lhasa and to achieve your satisfaction. We will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to your visit again, and wish you a pleasant journey!
schep
Classic Deluxe Room (2 Beds)
Checked in Aug 2021
Friends
5 Reviews
3.2/5
Posted on Aug 10, 2021
'Heaven on Earth' was the description but reality is a bit more normal. We got a room w oxygen but upon.quick inspection there were a lot of issues from stained carpet, water damage on ceiling, worn out and damaged furniture etc. We made a notice were changed to a new room (without oxygen) which was a bit better. Staff was nice and fast to respond. Bar was too basic but view was nice. Breakfast Buffet was enormous but not surprising/5 diamond worthy.
Response from Property: Dear guests, thank you for your suggestions and criticism of the hotel! We are very sorry for your experience during your stay at the hotel. Your valuable comments are very important to us and we will inform the relevant departments to improve the quality of our service. If you come here next time, I hope you can book this hotel again and give us a chance to apologize. Looking forward to coming again!
Guest User
Premier Deluxe Room (Double bed)
Checked in Feb 2022
Solo travelers
7 Reviews
3.0/5
Posted on Feb 7, 2022
Old hotel with a run down room, mosquitoes and poor lighting. They agreed to change the room however that was too much hassle for me, to move my stuff. Other rooms had a nesprssso coffee machine, but I was refused because of no reason (I booked premium deluxe) . I was told just sorry and sorry but no flexibility. Just bad inflexible place to be
Response from Property: Dear, Thank you for taking the time to share your recent experience at the St.Regis Lhasa Resort with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention.I am very sorry to learn that the quality of facilities provided by our front desk staff did not quite meet your expectations. Please rest assured that your comments have been shared with the team in an effort to improve our facilities and service quality.Thank you for sharing the feedback and we hope to serve you again whenever your travels bring you back to Lhasa. Sincerely,
Christopher
Junior Suite
Checked in Aug 2021
Solo travelers
22 Reviews
4.5/5
Great
Posted on Aug 12, 2021
I spent five nights of an eight day trip to Tibet at this property, and overall had a very positive experience. The location, buffet breakfast (and dinner), and particularly the staff, are all excellent. I was one of very few foreigners to visit of late, and especially the English-speaking staff went out of their way to be helpful—for instance arranging additional coffee pods for my room. That said, there were a few weaker points worth noting, especially for a St Regis with a five star rating: most generally, the property is starting to show its age. Some simple things, like ragged window blinds, seem like they could be fixed easily—other issues, like worn fixtures and furniture would take a bit more. Similarly the landscaping might be described as weedy chic. Strangely, too, while the main area of the hotel is beautifully decorated, some of the outer buildings have extensive blank walls, and my first junior suite was similarly plane, with a large unfurnished and purposeless area in the bathroom, for example. I was also surprised that turndown service was not standard at a property like this—and even when requested, was not a full refresh of the room (eg: used wash clothe not taken from the shower, toiletries supplemented, used dishwater replaced). Still, for the location and accommodating assistance, I think the St Regis remains the best option in Lhasa.
6/9
Response from Property: Dear guests, thank you very much for your sincere comments on St. Regis Hotel. It is my great honor to provide service for you during your Lhasa journey and meet your satisfaction. We will continue our efforts to live up to your praise. Thank you again for your affirmation of the hotel, looking forward to your visit again, wish you a pleasant journey!
Anonymous User
Deluxe Potala Palace View Room
Checked in Jun 2023
Family
5 Reviews
5.0/5
Outstanding
Posted on Jun 24, 2023
nice~~~~~