Mercure Bandung City Centre

Mercure Bandung City Centre Reviews

Mercure Bandung City Centre

Jl. Lengkong Besar No.8, Cikawao, Kec. Lengkong, Kota, Lengkong, Bandung City, West Java, 40261, IndonesiaView Hotel Details
Mercure Bandung City Centre
Mercure Bandung City CentreMercure Bandung City CentreMercure Bandung City Centre
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1 night

Mercure Bandung City Centre Guest Reviews

4.3/5
Very Good
87 Reviews
Verified reviews
Location4.5
Amenities4.1
Service4.3
Cleanliness4.4
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All reviews(87)
Positive reviews(85)
Reviews with photos/video(22)
Awesome stay(30)
Clean and tidy(15)
Awesome rooms(12)
Great location(12)
Great service(9)
Convenient location(9)
Delicious breakfast(8)
Negative reviews(2)
Farzefreen
Classic Twin Room Non Smoking
Checked in Jun 2024
Travel with friends
19 Reviews
5.0/5
Outstanding
Posted on Jun 30, 2024
just for a night weekend getaway. strategic location and everythinf was fine.
Vinnie
Classic Twin Room Non Smoking
Checked in Aug 2024
Family
1 Reviews
4.2/5
Very Good
Posted on Aug 12, 2024
Breakfast was amazing
Anonymous User
Classic Queen Room Non Smoking
Checked in Mar 2024
Family
2 Reviews
4.7/5
Amazing
Posted on Mar 12, 2024
The place is clean and comfortable but sometimes you can hear the sound of hair dryer and water from the next room
Response from Property: Dear Guest, Thank you very much for your rating and review of us. We are delighted to hear that you enjoyed your stay with us. We will keep providing the best service and product to ensure our guests experience their best moment while staying here. We look forward to welcoming you again on your next visit to Bandung. Feel welcome. Best regards, Velda KalaloGeneral Manager
Hermawan Lim
Classic Queen Room Non Smoking
Checked in Feb 2024
Family
15 Reviews
5.0/5
Outstanding
Posted on Feb 27, 2024
Great service from the hotel staff and suprise for my birthday wife when we breakfast. It is wonderful experience for my family
Response from Property: Dear Guest, Thank you very much for your rating and review of us. We are delighted to hear that you enjoyed your stay with us. We will keep providing the best service and product to ensure our guests experience their best moment while staying here. We look forward to welcoming you again on your next visit to Bandung. Feel welcome. Best regards, Velda KalaloGeneral Manager
xixixixi
Classic Twin Room Non Smoking
Checked in Apr 2024
Business travelers
18 Reviews
1.5/5
Posted on May 1, 2024
The worst hotel, so dirty and the staff were so lazy
Response from Property: Dear Xixixixi, Thank you for your rating and review of us. We do apologize for the inconvenience during your stay, especially the cleanliness issue. We will do better maintenance to ensure our guest experience only the best while staying here because our guests deserve to enjoy the best service and facilities. Once again thank you for your input. We look forward to welcoming you again on your next visit to Bandung. Feel welcome. Best regards, Velda Kalalo General Manager
AngLeon
Privilege Queen Room With Balcony Non Smoking
Checked in Jul 2024
Business travelers
5 Reviews
4.0/5
Very Good
Posted on Jul 27, 2024
A nice hotel to stay in Bandung. Breakfast is very good and many different kinds of food to choose from. I am planning to go back to this hotel in Aug.
Guest User
Classic Twin Room Non Smoking
Checked in Apr 2024
Family
3 Reviews
3.7/5
Posted on Jun 28, 2024
nice hotel, location in city of bandung.
Guest User
Classic Twin Room Non Smoking
Checked in Apr 2024
Travel with friends
1 Reviews
4.2/5
Very Good
Posted on Apr 30, 2024
Located w alot of food places and cafes around. Hygiene wise our bedsheets had stain and smell of cigarettes. Room was relatively ok to stay in. Staff were pleasant and helpful
Response from Property: Dear Guest, Thank you very much for your rating and review of us. We are delighted to hear that you enjoyed your stay with us. We will keep providing the best service and product to ensure our guests experience their best moment while staying here. We look forward to welcoming you again on your next visit to Bandung. Feel welcome. Best regards, Velda Kalalo General Manager
anuarkhairul
Privilege Queen Room With Balcony Non Smoking
Checked in Dec 2023
Family
1 Reviews
4.5/5
Great
Posted on Dec 10, 2023
Very satisfying with the services provided. Will definitely come again
Response from Property: Dear Anuarkhairul, Thank you very much for your rating and review of us. We are delighted to hear that you enjoyed your stay with us. We will keep providing the best service and product to ensure our guests experience their best moment while staying here. We look forward to welcoming you again on your next visit to Bandung. Feel welcome. Best regards, Velda KalaloGeneral Manager
Haolongdan
Classic Queen Room Non Smoking
Checked in Mar 2024
Business travelers
4 Reviews
3.0/5
Posted on Mar 16, 2024
If you have to work with internet, leave this hotel away. The internet is always offline every few minutes and you have to wait for a while until the server recovers. I even cannot send emails with Gmail during the two days.
Response from Property: Dear Haolongdan,Thank you for your rating and review of us.We do apologize for the inconvenience during your stay, especially the wifi facility. We will do better maintenance to ensure our guest experience only the best while staying here because our guests deserve to enjoy the best service and facilities.Once again thank you for your input. We look forward to welcoming you again on your next visit to Bandung. Feel welcome.Best regards,Velda KalaloGeneral Manager
Achmad Nasich
Classic Queen Room Non Smoking
Checked in Dec 2023
Solo travelers
5 Reviews
4.7/5
Amazing
Posted on Dec 20, 2023
My stay at Mercure Hotel Bandung City Centre was a delightful experience. The staff stood out for their friendliness and helpfulness. The rooftop infinity pool with a view of Bandung city was a definite highlight. The hotel's strategic location near attractions and culinary spots added to its appeal. The rooms, offering a fantastic city view, were clean with a pleasant ambiance. However, the downside was the lack of soundproofing; I could hear noises from adjacent rooms and street traffic. Additionally, the breakfast, while satisfactory, was just average. Overall, a positive stay with some room for improvement.
Response from Property: Dear Mr. Achmad Nasich, Thank you very much for your rating and review of us. We are delighted to hear that you enjoyed your stay with us. We will keep providing the best service and product to ensure our guests experience their best moment while staying here. We look forward to welcoming you again on your next visit to Bandung. Feel welcome. Best regards, Velda KalaloGeneral Manager
Rasyid Ridlah
Classic Twin Room Non Smoking
Checked in Dec 2023
Business travelers
1 Reviews
3.5/5
Posted on Dec 16, 2023
please look at the bathroom floor. It is very sleepery and it is not safe for the guest.
Response from Property: Dear Mr. Rasyid Ridlah,Thank you for your rating and review of us.We do apologize for the inconvenience during your stay. We will do better maintenance to ensure our guest experience only the best while staying here because our guests deserve to enjoy the best service and facilities.Once again thank you for your input. We look forward to welcoming you again on your next visit to Bandung. Feel welcome.Best regards,Velda KalaloGeneral Manager
Nadiah Othman
Classic Twin Room Non Smoking
Checked in Apr 2023
Family
5 Reviews
4.2/5
Very Good
Posted on Apr 30, 2023
Very pleasant stay, we had fast check in.. All the staff are very helpful and friendly. But only when we request for baby cot, they cannot provide. But overall nice and fun.
Response from Property: Dear Nadiah Othman,Thank you very much for your rating and review to us.We are delighted to hear that you were enjoying your stay with us.We will keep providing the best service and product to ensure our guests experience their best moment while staying here.Looking forward to welcoming you again on your next visit to Bandung.Feel welcome.Best regards,Tomy YovanGeneral Manager
Anto Lukita
Classic Queen Room Non Smoking
Checked in Apr 2023
Family
6 Reviews
4.2/5
Very Good
Posted on Apr 26, 2023
This hotel have Strategic location, nice room, and view from the rooftop swimming pool is very good, But the parking lot way too small, especially on the week end (Not enough space for car parking), thank you
Response from Property: Dear Anto Lukita,Thank you very much for your rating and review to us.We are delighted to hear that you were enjoying your stay with us.We will keep providing the best service and product to ensure our guests experience their best moment while staying here.Looking forward to welcoming you again on your next visit to Bandung.Feel welcome.Best regards,Tomy YovanGeneral Manager
shinta asmono
Classic Twin Room Non Smoking
Checked in Jul 2024
Family
9 Reviews
5.0/5
Outstanding
Posted on Jul 12, 2024
Perfect for family. Good location.