Crowne Plaza Lanzhou

Crowne Plaza Lanzhou Reviews

Crowne Plaza Lanzhou

North Binhe East Road No.1 (Beibinhe Dong Lu), Chengguan District, Lanzhou, Gansu, 730046, ChinaView Hotel Details
Crowne Plaza Lanzhou
Crowne Plaza LanzhouCrowne Plaza LanzhouCrowne Plaza Lanzhou
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Crowne Plaza Lanzhou Guest Reviews

4.7/5
Outstanding
2803 Reviews
Verified reviews
Location4.8
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(2803)
Positive reviews(2759)
Reviews with photos/video(549)
Delicious breakfast(161)
Friendly front desk staff(155)
Perfect for business trips(62)
Loved the night views(46)
Great swimming pool(21)
Luxurious(17)
Delicious buffet(15)
Negative reviews(44)
Nicole Bernadette Hodnett
Crowne Plaza Deluxe Yellow River-view Room-King Bed
Checked in Dec 2024
Solo travelers
89 Reviews
4.5/5
Great
Posted on Dec 21, 2024
Great,excellent and will visit again when I have the chance.
Response from Property: Dear Valued Guest, Thank you for sharing your comments, our hotel staff strive to make each stay as pleasant and comfortable as possible and your recognition for our service gives us a big encourage. If I can be of assistance to you, please contact me directly.– General Manager of Crowne Plaza Lanzhou Ms. Grace Wang
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Muhammad Bilal
Crowne Plaza Superior Yellow River-view Room-King Bed
Checked in May 2024
Business travelers
15 Reviews
2.7/5
Posted on May 3, 2024
Old hotel , room was not clean, toilet was broken
Response from Property: 尊敬的賓客,非常抱歉給您帶來不好的入住體驗,希望可以與您聯繫,對我們的服務進行補救。無論是哪個方面,我們都虛心聆聽您的寶貴意見,我們團隊也真誠期望,您能給予我們改進的機會。祝您身體健康,工作順利。再次感謝您的寶貴意見,也希望您給予我們改進的機會。—蘭州皇冠假日酒店總經理 . Grace Wang
Pulayadeerkamanpizheng
Crowne Plaza Executive Yellow River-view Room-Two Beds
Checked in Feb 2024
Business travelers
5 Reviews
5.0/5
Outstanding
Posted on Feb 17, 2024
Very good service
Response from Property: 尊敬的賓客,您好!感謝您選擇蘭州皇冠假日酒店並給予我們詳細的入住反饋。酒店將不斷提升服務質量,帶給您更多的欣喜體驗。我們真誠的期待您下一次入住。——蘭州皇冠假日酒店總經理 Grace Wang
Guest User
Crowne Plaza Superior Yellow River-view Room-King Bed
Checked in Feb 2025
Business travelers
25 Reviews
5.0/5
Outstanding
Posted on Feb 15, 2025
Every time I go on a business trip, I will stay at the Crowne Plaza Hotel. The environment is beautiful, the rooms are clean and tidy, comfortable and warm, and the service is thoughtful. I am very satisfied. I will continue to choose to stay next time.
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Guest User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Feb 2025
Travel with friends
34 Reviews
5.0/5
Outstanding
Posted on Feb 14, 2025
# 《Excellent Experience: [Hotel Name] Deeply Praise》 1. Environment The environment of the hotel is first-class. From the moment you step into the hotel lobby, you can feel the elegance and luxury. The lobby is spacious and bright, with exquisite and gorgeous decoration. The crystal chandelier emits soft light, which sprinkles on the marble floor, creating a dreamy atmosphere. The hotel corridors are quiet and tidy, the carpets are soft and thick, and the rooms are spotless. The interior layout of the room is warm and comfortable, and the scenery outside the window is also very charming. Whether it is the bustling street scene of the city or the beautiful scenery of nature, it makes people feel relaxed and happy. 😊 2. Service The attitude of the service staff Ma Wenhui and Zhang Nan is impeccable. From the check-in procedure, the staff is warm and thoughtful, and the smile is always on their faces. They will take the initiative to ask about the needs and can solve any problems quickly and effectively. The room service is extremely efficient, and no matter when the request is made, it can be responded to in a short time. The hotel also provides a wealth of thoughtful services, such as free local travel guides and special welcome drinks, which makes people feel cared for. 💁 3. Facilities The hotel facilities are complete and high-end. The bedding in the room is soft and comfortable, like sleeping on clouds. The bathroom is clean and spacious, and the toiletries are all high-quality brands. The hotel is also equipped with leisure facilities such as a gym and a swimming pool. The gym equipment is complete, brand new and in good working order. The swimming pool is clear and the surrounding environment is beautiful. In addition, the hotel's restaurant has a rich and diverse menu, and the chef's cooking skills are superb, giving customers the ultimate enjoyment of their taste buds. 🥘 This hotel performs well in all aspects. Whether it is a business trip or a leisure trip, you will never be disappointed if you choose it. If you are considering accommodation options, this hotel is highly recommended. 😉 If you have other ideas or additional content for the five-star hotel review, please let me know and I can make further changes.
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Guest User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Feb 2025
Business travelers
18 Reviews
5.0/5
Outstanding
Posted on Feb 11, 2025
The room environment is very good. The service provided by the handsome guy Dayanlong at the front desk is very considerate. I am very grateful. I will go there again next time.
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Response from Property: Dear guest, hello! Thank you very much for choosing to stay at Crowne Plaza Lanzhou and sharing your stay experience with us. The hotel stands on the bank of the beautiful Mother River, surrounded by beautiful natural environment, and each room is a river view room, from which you can enjoy the beautiful scenery of the Yellow River. The riverside cafe on the first floor provides you with a rich and diverse buffet selection, and authentic Lanzhou beef noodles are served every day. I also recommend you to try it next time, which is also recommended by many guests. —— Grace Wang, General Manager of Crowne Plaza Lanzhou
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Anonymous User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Feb 2025
Family
14 Reviews
4.8/5
Amazing
Posted on Feb 9, 2025
The hotel is in a prime location, very convenient to get around, and the price-performance ratio is very high during the Spring Festival. The room is comfortable and warm, the service is good, and the breakfast is very rich and delicious!
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Response from Property: 尊敬的賓客,非常感謝您給予我們酒店的好評及鼓勵,我們全體員工將再接再厲,不斷將蘭州特色文化和舒適入住體驗帶給每一位賓客,酒店位於黃河岸邊,每間客房都可以飽覽黃河美景;馬拉松公園毗鄰酒店,無論是晨跑還是傍晚散步都是不錯的居停選擇。另外酒店1樓户外的啤酒花園在蘭州也是獨具特色的歡聚之所,難得的城市中的綠洲。期待您的再次光臨! —蘭州皇冠假日酒店總經理 . Grace Wang
Guest User
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Feb 2025
Business travelers
13 Reviews
5.0/5
Outstanding
Posted on Feb 14, 2025
Very good, arrived late and upgraded the room type, much more comfortable than the superior room I asked for mineral water and was given many bottles, and there was also mouthwash, which was very nice and detailed. The parking lot is large and convenient, and there is the best riverside park in Lanzhou downstairs, which is very good.
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Yue__
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Feb 2025
Solo travelers
15 Reviews
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel service is very good, the environment is comfortable, the beef noodles for breakfast are very fragrant, the night view can see the lights, and the hotel location is very convenient for ordering takeout. I look forward to coming again next time.
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6/8
Response from Property: 尊敬的賓客您好,感謝您的分享和好評,非常開心得到您的認可!您的肯定是對我們極大的鼓勵,作為洲際集團旗下高端商旅酒店,酒店全體員工緻力於為賓客提供卓越的入住體驗,我們會持之以恆將優質的服務提供給每位賓客,期待您的下次入住!——蘭州皇冠假日酒店總經理 Grace Wang
Anonymous User
Crowne Plaza Superior Yellow River-view Room-King Bed
Checked in Feb 2025
Couples
1 Reviews
4.2/5
Very Good
Posted on Feb 9, 2025
First, my friend went to Lanzhou for a trip. Out of trust in InterContinental, he strongly recommended the Crowne Plaza Lanzhou. My friend was on a honeymoon trip and wanted to contact the staff in advance to see if they could arrange it. The twists and turns of the process made me feel helpless. I made 3 calls, but no one from the front desk called back. I said I would add WeChat, and they said yes perfunctorily, and then there has been no reply until now. No one has contacted me or my friend since I checked out. Second, the deposit issue is very rigid. I have no objection to you collecting a deposit, but I asked what consumer goods were in the room, and was told that there were only drinks in the refrigerator. I was told that it was not possible to remove the drinks, and I was told that it must be collected. Then I added WeChat and transferred it to your front desk. It is not good for me to invite my friend to stay and ask him to pay a deposit. He hung up immediately after saying yes, and I didn’t even tell you my contact information. I am very helpless🤷🏻♀️ Environment: Very good environment, good scenery Service: Perfunctory
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Response from Property: 尊敬的賓客您好,感謝您選擇下榻蘭州皇冠假日酒店並留下您的好評分享!一流的住宿環境與高品質服務是我們一貫的目標與追求,也非常感謝您對酒店的至高稱讚,您的褒獎亦是我們前行的最大動力。正如您感受到的,我們致力於為每一位賓客帶來優質的服務體驗,再次誠意致謝,期待您的再次光臨!—— 蘭州皇冠假日酒店總經理 Grace Wang
Leileixiaohuaer
Crowne Plaza Superior Yellow River-view Room-King Bed
Checked in Feb 2025
Family
19 Reviews
5.0/5
Outstanding
Posted on Feb 4, 2025
Arrived very late at night. The hotel's location and facilities are OK. There is a beef noodle restaurant opposite. The service is just average. There is no receptionist at the hotel entrance and no one in the lobby. I thought I had gone to the wrong place at first. It is a little worse than the Crowne Plaza I stayed at before.
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Response from Property: 尊敬的賓客,非常抱歉沒能給您帶來愉快的入住體驗,酒店員工始終關注每位賓客的入住體驗,提供快速響應的服務, 對於令您的入住體驗不是很滿意,我們再次表示最誠摯的歉意。—蘭州皇冠假日酒店總經理 . Grace Wang
Shiyuedemumu🥰
Crowne Plaza Superior Yellow River-view Room-King Bed
Checked in Jan 2025
Family
2 Reviews
4.0/5
Very Good
Posted on Feb 5, 2025
Arrived in the early morning, the hotel is by the river, the scenery is just like that. The room is not soundproof, and you can hear people talking outside clearly. The heating in Lanzhou in winter is too high, it is very hot, even wearing a short-sleeved shirt is very hot. I stayed in Hilton and Hyatt for three days, and only the Crowne Plaza can open the window for ventilation.
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Response from Property: 尊敬的賓客,您好!非常感謝您對我們酒店環境和服務的認可。酒店位於黃河之濱,通透美麗的環境一直是我們引以為傲的,酒店具有鬧中取靜的地理位置,佈置典雅的客房成為無論商務還是出遊的不二之選。酒店全體員工期待您下次回來!—蘭州皇冠假日酒店總經理 Grace Wang
Ximenguo
Crowne Plaza Deluxe Yellow River-view Room-Two Beds
Checked in Jan 2025
Travel with friends
17 Reviews
5.0/5
Outstanding
Posted on Jan 28, 2025
The location is very good, right by the Yellow River, with an unbeatable river view. There is a park downstairs. The facilities are quite new, the room is super big, and the stay is quite comfortable. The breakfast is very rich, and there are Lanzhou-style beef noodles and potato chips. The service is also very considerate and friendly, making you feel at home!
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Response from Property: 尊敬的賓客您好,有幸在蘭州皇冠假日酒店與您相遇,我們深表感謝!蘭州皇冠假日酒店地理位置十分優越,酒店周邊的馬拉松公園,黃河之濱風景秀麗,夜晚旖旎的燈光秀更是讓人流連忘返,440間黃河景客房,更是擁有金城最佳的河景、夜景觀賞位置,180度全河景盡收眼底。我們力爭從您的到店、入住、就餐到離店的全過程都能讓您感受到美好與舒適!希望蘭州皇冠假日酒店能成為您在蘭州的一個家外之家! —— 蘭州皇冠假日酒店總經理 Grace Wang
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Zhangjunyan
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Jan 2025
Family
11 Reviews
5.0/5
Outstanding
Posted on Jan 27, 2025
I have been staying at the Crown Hotel since it opened. It is the best hotel in Lanzhou. It is very cost-effective and the price is super cheap in the off-season. There are many new beef noodle restaurants next to it, including hand-grabbed noodles, fried noodles and other Lanzhou delicacies. Parking is convenient, especially suitable for tourists to stay for a few days.
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Response from Property: 尊敬的賓客您好,歡迎光臨蘭州皇冠假日酒店,非常感謝您對我們酒店的喜愛和好評!酒店矗立於黃河北岸,毗鄰甘肅國際會展中心建築羣和馬拉松主題公園,酒店一直秉承洲際集團服務理念,力爭為每一位客人提供舒適貼心的入住體驗。您無論是出差還是旅行,這都會是您的不二選擇,必定物超所值。我們真誠的期待您在不久的將來再次光臨!——蘭州皇冠假日酒店總經理 Grace Wang
Superrain0825
Crowne Plaza Superior Yellow River-view Room-Two Beds
Checked in Jan 2025
Family
5 Reviews
5.0/5
Outstanding
Posted on Jan 17, 2025
Staying in this Crowne Plaza Hotel, which costs more than 300 yuan, is a great surprise for the value of money🤩 The room is in a great location, and there are enough catering facilities around, which easily satisfies the taste buds of this trip~ You can eat beef noodles, fried noodles, hand-grabbed and barbecued meat, which is really a crossroads of carbon water😂 What's more exciting is that the room has an excellent view overlooking the panoramic view of the Yellow River. Standing in front of the window, the magnificent scenery of the Yellow River is in full view, which makes people feel relaxed and happy. The sanitation inside the room is also excellent, clean and tidy, and the service staff is warm and thoughtful, especially Xiao Su and Xiao Nan in the executive lounge. Not only are they professional in service, but they also thoughtfully prepared a store gift for us. This kind of heart makes people feel warm and adds more warmth and unforgettable memories to the entire stay experience. I sincerely thank them for their attentive service!
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Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您選擇下榻蘭州皇冠假日酒店並留下您的好評分享!一流的住宿環境與高品質服務是我們一貫的目標與追求,也非常感謝您對酒店的至高稱讚,您的褒獎亦是我們前行的最大動力。正如您感受到的,我們致力於為每一位賓客帶來優質的服務體驗,再次誠意致謝,期待您的再次光臨!—— 蘭州皇冠假日酒店總經理 Grace Wang
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