Alexis Lum
November 19, 2023
Took me a while to decide on Four Seasons due to slight put off by the location as it was rather secluded on the other side of the island. (which also meant privacy and peace) But was pleasantly and amazingly surprised by them.
Booking via Trip, I didn’t expect that the hotel will reach out to me directly to check about my trip and how they can facilitate my plans better. Having booked over Trip numerous times, this was a first. This is also not my rodeo with 5stars on Trip. I felt valued and felt the sincerity the hotel expressed on how much they welcomed my stay and looking forward to my arrival.
I arrived early for check-in and the whole process was swift, personal and made me feel extremely welcomed. Before I even asked, the team checked on my flight details out of Langkawi, and arranged for my late check-out to match my flight out so that I can stay rested and enjoy the resort till my very last moments in Langkawi. It surprised me as it was extremely personal and showed how well the hotel treated each guest and placed their needs at their utmost priority. I honestly didn’t expect their thoughtfulness.
A resort tour was then arranged on a buggy to show me around the area and to introduced to me the different restaurants and facilities. And then we were showed to our room.
Room was dated and had visible signs of wear and tear but all in all was within expectations. Clean and spacious and had a giant tub which filled up rather quickly despite the sizes. Room was well lighted with generous amount of day light.
Having shared with the team that I was celebrating my birthday, they arranged for cake and champagne in my room to welcome me. Their service was consistent and I also received great attitudes at their restaurant, Kelapa Grill which served great seafood.
Thank you Four Seasons Langkawi for such a memorable stay. Your service have been impeccable. Thank you for your thoughtfulness and warm hospitality. I will most definitely be back.