Berjaya Langkawi Resort

Maintenance good but can improve it. Breakfast not bad but can improve also. Staff is perfectly trained. Overall very satisfied

A Truly Magical Experience – Beyond Expectations! I recently stayed at Berjaya Resort Langkawi, and I have to say it was one of the most magical and memorable experiences ever! I initially booked the *Rainforest Chalet*, but when I arrived at the hotel with my kids, something extraordinary happened. As I was getting ready to be transferred to the chalet, the assistant manager, Hafi (if I’m not mistaken), stopped the buggy and personally told me that they had decided to upgrade me to the **Premier Chalet on Water**. He mentioned that after seeing me check in with my children, they thought the Rainforest Chalet might not be as comfortable for us. I was completely speechless! The staff’s thoughtfulness and kindness made me feel so welcome and special, like I was being treated like family. What made this even more amazing was that I had only booked the room two hours before check-in via Trip.com, and requested a small anniversary celebration. I didn’t expect much given the short notice, but to my surprise, the staff went out of their way to decorate the room beautifully with towel and bed decor that made the occasion so much more special. I couldn’t believe how efficient and sweet they were in such a short time! What really stood out was the personal WhatsApp message I received from Ira (the guest service team) after check-in. She provided all the menus from the hotel restaurants and a list of activities around Langkawi, including night market schedule around the town! As someone who also works in the hotel industry, I think all hotels should adopt this approach. It keeps guests well-informed and makes them feel truly appreciated and connected throughout their stay. This small gesture made me feel like I had everything I needed at my fingertips! From the bottom of my heart, thank you Berjaya Resort Langkawi, I cannot recommend them enough. From the warm welcome to the magical moments they created, this was an experience that my family and I will cherish forever. If you’re looking for a place where you’ll be treated with care, thoughtfulness, and personal attention, this is it!

A paradise in the rainforest. Absolutely loved the hospitality. The location accessibility ans services were amazing. Just a few more points to include the wifi was intermittent and TV was quite an old one with no options. Could have upgraded them and given options for guests to connect through their devices. Also USB plugs for charging could be better as we had trouble charging our phones. But apart from these it is an amazing place a would love to visit them again. Thank you Berjaya.The nature walk cool and we could spot lot of monkeys squirrels lizards and fruit bats

best resort

I will rate this resort a 3 star or 2.5 star. It wasn't a good experience as we have to change the room due to flooring and water clogging. There was no bathrobe and the towels were missing in one bathroom. We moved to another room now but we wasted so much time in arranging and shifting. It's not a kids friendly hotel and we found spiders, mosquitos and bees in the room.

Resort location is near cable car and have regular shuttle to cable car station Resort is 30+ years history, for those rooms not yet refurbished the condition is very so so.