Hotels near West End Historic District, Winston Salem

The staff has exceptional customer service from the front desk to hospitality! The wine and cheese from 5 - 7 were great to ”wind down” for the day and the cookies and milk from 8 - 9 were so tasty for an evening treat or bedtime snack. My room was LARGE with two levels - queen size bed, a large sofa, a side chair, and a faux fireplace with a space heater to imitate the real deal. The space heater did heat up the room because it was quite chilly. The only complaint I have is that my microwave did not work and it was pretty cold in the rooms but the staff was more than willing to accommodate my needs. The floors creek a lot when people are walking or just settling for the evening. Those little inconveniences will be there with the age of this building but it also speaks to its history...thus the story of Sally the Ghost. I was not afraid of that after reading about her story on my first night there.

We had an exceptional stay at the elegant Summit Street Inn. From the moment we made our reservation, the service was top-notch. Upon arrival, we were greeted with wine waiting in our room, setting the tone for a truly memorable stay. The check-in process was seamless and easy. The staff was not only professional but also warm and welcoming, offering excellent hospitality throughout our visit. The inn exudes charm and offers a beautiful and luxurious atmosphere. We highly recommend the Summit Street Inn to anyone seeking a refined and elegant experience.

Overall ok. A little outdated and needs some tlc. Great breakfast though and a good value choice.

This is a wonderful place to say besides some minor glitches. It’s now going on 24 hrs since we turned in our towels and have yet to receive fresh ones. When asked about receiving them the young lady responded with “we are out”. So we shall wait and see if we receive any today. Other then this one incident we have never had issues here before. My family and I strongly recommend staying here.!

The staff members here were helpful and professional. We did find trash that wasn't ours under an end table. Other than that, the room seemed to be in good shape. The pool wasn't open, but it is located outside in front of the building. Waffles and other breakfast items were available, but all the tables had been removed from the breakfast area. Sad as there was a nice wooded overlook to enjoy.

Filthy, musty hallways. Only good thing is clean bedding in room. Bathroom looked like a 2 year old caulked the repairs, chipped pain all over bathroom and ceiling in room. Elevator under repair, freight elevator sounded like it was ready to break. Upon arrival told pool was closed yet there were children swimming in it. Tiles in entryway to hotel all cracked and crumbling, covered over with rugs...Total tripping hazard . Neighborhood was terrible. I was actually approached by panhandler in a fast food restaurant 2 blocks away. If I hadn't been so tired (I drove quite a distance that day) we would have gone further down the road on our journey.

This hotel has seen better days-such as back in 1995 perhaps. I've actually stayed here multiple times the last few months because of the location, but this last trip made me decide it's time to move on. I travel every week for work, and some things I look for are: cleanliness of course, soft pillows, decent towels, air conditioning that works, friendly people, walls that aren't paper thin, and rooms that aren't a hot mess. Pros: location, breakfast (though I've never had it), water pressure. Cons: Ever heard of the expression, ”lipstick on a pig?” This describes this hotel perfectly. You enter the lobby and it's beautiful-really is. Apparently they did a remodel. That's where the remodel ends. From the lobby, you enter the 3 elevators. All are nasty. They appear to be more like freight elevators, than elevators that are off a big beautiful lobby. They kind of smell, walls/floor are gross, and you get out of them and generally feel dirty. The rooms are circa 1995. Nothing is updated. Again, I have stayed here probably 5-6 times, so I have seen multiple rooms. The carpets are foul and fraying. The walls are stained up. The bathroom has super old faucets and sprayers, dirt in the corners, and the shower curtain/liner has seen way better days. My last room that finally made me decide to be a little crazy and stay elsewhere next time, had an air conditioning system that banged when it turned on, stayed on for a few minutes, then went off, and would bang again 30 minutes later. This room also had this phone whose picture I attached. All the buttons have been removed and it's filthy. The room I had before this one had an adjoining room. The door adjoining the 2 rooms was missing a lock and wasn't even flush against the wall (picture attached). I bring a door stopper with me on all my trips that I jammed up under this door-the only reason why I had kept the room and I was super tired. Anyway, I will stay at the Hampton a block away or the Courtyard my next trips. Just set your expectations correctly if you stay here.

Sleep inn is the best and most comfortable hotel chain in the United States, at a reasonable price. The bed and the bed were very clean and comfortable. The breakfast was very rich and the passengers were of high quality and clean.

Great location and we were able to walk everywhere we wanted to go. Near some great restaurants. Valet parking is $22. Breakfast was good. No free water bottles for silver members which is a disappointment. One of the elevators was very shaky and noisy and that was the one that opened every time except one. A family waiting with me refused to enter it because of the condition. The other elevator that I rode once was fine.

Basically, the service is average. The air conditioner is too noisy.