Hotels near Unwind Hookah Lounge Newport News, Newport News

Good Place to stay on a Budget. Nothing to write home about. Clean room, housekeeper kept the room clean and organized with clean towels, soap and shampoo. The room key had to be re-set on a daily basis. The motel kept telling us to keep the key away from phones. Need new keys with strong magnetic strips. Bed was comfortable and saved money for other expenses. Last minute trip.

We have been travelling across The US for ＞60 days. Our hotel brand of choice is a Marriott. Unfortunately this one wasn't up to the standard we have come to expect. On checking into our room I identified that the remote for the tv wasn't working. It was the only evening we wanted to watch a film before bed (time-bound as related to our travel the following day). I called immediately to ask for someone to attend the room. Over 30 mins later (and a further call) a lovely gentleman arrived and confirmed the batteries needed to be changed, and later changed them. All of the waiting (around 45 mins in total) meant we missed the opportunity to order any dinner from anywhere. Not great really. On the plus side the parking was easy and the service in the restaurant for breakfast the following morning was outstanding.

The hotel appeared to be very nice according to reviews and pictures online. I saw that it had been renovated but upon arrival, family members told me that it was once the “happening spot” for many celebrities and others that came in town before Holiday Inn took ownership. The decor was nice and clean upon entering the lobby and the front desk and staff were great! The hallway to our room on the main floor had a bad stintch/smell and the doors to the rooms showed the age of the hotel. When we entered the room the floor was very sticky and had to be cleaned which was cared for right away. There appeared to be tons of construction crew staying there as well and many of their big vehicles took up lots of the parking. Other than that it was good but if they can address the age of the doors and fix the smell it would be great! Again the staff was amazing and the Burger Theory staff was great too!

The only thing I liked about this hotel was the clean rooms. Everything else: a major disappointment. We checked in Thursday 7/21, and the front desk computers were down. The front desk agent registered me by pen and paper, it took 25 minutes. When I went to my room, the air conditioner wasn't working, so I had to go back to the front desk and change my room (another 10 minutes by pen and paper). The air conditioning units in each room, lobby, and dining area were over 30 years old. The hotel itself (lobby, dining area, exterior building, landscaping, and parking lot) wasn't well maintained and didn't reflect the photos shown on the Travelocity website. There was peeling paint in our guest bathroom, and the furniture in the lobby was faded, dirty, and worn. The lobby computer was sitting on a desk that was bar high, but had a normal sized chair instead of a bar stool. The lobby computer also had unreliable internet connectivity. The bathroom had motion sensors that turned the light and fan on every time you walked in or past the bathroom. The front desk had staff who were visibly frustrated and unmotivated regarding the issues with the hotel. Two front desk personnel informed me they were on the receiving end of other angry, dissatisfied guests. The housekeeping staff wore regular clothes, not clothing indicating they were housekeeping; some of their clothes were untidy, and one of them was wearing jeans without a belt; his pants were hanging below his butt. Both ice machines were out of order. The website listed an outdoor swimming pool. but it was located at the adjacent hotel (a rundown hotel) next door and it was out of order. It didn't look like the pictures on the website. At 1215am Friday a front desk agent knocked on my door because they forgot I moved to another room. He needed to confirm that the room was occupied and not vacant. Breakfast had very few items, some of the items, such as fruit appeared frozen and almost rotten. I paid for two rooms for a total of $988 for an average cost of $165 a night. I rate this hotel as two stars. When it comes to hotels, first impressions and overall presentation are two key factors. Based on my three night experience, I won’t be returning. I did speak to the manager about the issues, and I received a $100 credit on my hotel bill. However, offering small credits pale in comparison to the overall issues of this hotel. The management and ownership seemed to care more about business than repeat business. When speaking to them directly, I felt they offered lip service, but no genuine concern for the issues with the hotel. I believe the issues I had with this hotel aren’t recent, and management nor ownership hasn’t taken any steps to improve the minor issues and the overall appearance and services of this hotel. Without an external inspection or audit, I feel the issues will be an ongoing experience for anyone who stays there.

Nice hotel in this area is the best environment and location are very convenient. The front desk service is very good. The breakfast is really very good. But this hotel room service is really almost meaningless.

This hotel is fairly decent and from what I experienced the man who I waited for then had to go and get seemed nice however, try not to need anything because getting someone is like a lottery. You have to wait or search for help and that cheapens the stay. I understand guests may need help and you have to leave the desk however, come back guests want to check in and others may need help also. I had a corrosive coffee maker and took it down in exchange for another one never got it called the next morning to speak with the manager hoping she would locate one for me but she claimed to be busy and never returned the call or made the effort nonetheless, my room was clean and other than housekeeping, manager Rachel and the front desk staff are off escaping duties, my opinion but it spoke for itself. Seems to me if they are so busy doing their jobs guests needs should be met and that big bag of trash sitting in the hallway for over a day should’ve been removed and not a fixture next to the elevator. Also since they have so much of a need to be away from the desk seems to me they would invest in a cordless phone which only proves my point they don’t want to be bothered. Best advice always be mindful when on a job that your being paid for because you never knows who’s watching.

I was totally disappointed on this trip. I booked a Standard King room and upon entering the room noticed that it wasn’t what I reserved. I was given the keys to a King Mobility roll in shower room (Handicap) instead. I spoke to the front desk who informed me that the 3rd party booked this evidently in error. My question was how, when my confirmation states, Standard King. 5 minutes later the front desk called and stated that there were no more Standard Kings left but they would accommodate me with a Standard Double if I like along with being offered complementary snacks since I was upset. I declined both, because I believe after I mentioned my confirmation number they went back, checked it and realized that the mistake was on their end. I will be in contact with Trip because there was a difference in price as I also mentioned to the front desk rep as well.

Make sure to book through a 3rd party to get cheaper rates. The rooms are not big so less luggage the better. Rooms are outdated but serve the purpose. Room has a mini refrigerator and microwave which is nice. They have a nice breakfast option of cereal, toast, bagel, waffle, muffins, fruit, coffee, orange juice, apple juice. There is an elevator available. The surrounding area has many dinner and shopping options which is really nice, some within walking distance.

Been staying here on and off for a while now, always impressed with the room and employees.

Upon check in, we found our room to reek of cigar smoke. The window was wide open, the AC set at 60 and there was some sort of tabletop fan running. We asked the front desk to switch rooms, but unfortunately the hotel was full. After trying to turn the heat on (the room was quite cold), the unit shorted out repeatedly. Again we were told there were no other rooms. Finally, we noticed a gap between the wall and the unit that was letting in cold air from the outside. We had to cover that with towels. There was nowhere in the bathroom to hang wet towels other than one small bar (the hook on the back of the bathroom door was missing). I cannot recommend this hotel.