I checked in around 11:30 p.m. hoping to get some sleep. Hotel had old beat up dingy look. Carpet worn. Room was beat up, old, and did not look like their nice website pictures. Lots of smudges on mirror/TV. There was lingering ********* smoke inside hotel and loud club music right below my window. At 3:00 a.m. approximately 6-8 police cruisers came to the club with loud sirens waking me up after sleeping only 2 hours. I left around 3:30 a.m. and drove home exhausted. I asked for a refund when checking out and was told to call back for a manager. When I did an individual identifying herself as the manager promised a refund within 3 business days. When the refund did not come I called back a few days later and was told that the person I spoke with previously was not a manager but a new employee, and there would be no refund. When I referenced the folio that the previous “manager-employee” sent me, the manager said that it had been sent from her personal email account. He did not apologize for that or anything else, was argumentative, and provided very poor customer service.
Show More