GGuest UserI am a Diamond HHonors member, and selected this hotel as I enjoy Embassy Suites properties, and this one was conveniently located. Checking In, I was given a room on the second floor which was adequately cleaned. Usually upon checking in, I unpack my bag and hang my shirts in the bathroom to steam out the wrinkles with a hot shower running. This time, I did not do it, although I wish I had, as I paid the price in the morning. When I woke up, after going to the gym (also adequate) I turned on the shower and noticed the control seemed to be reversed. After letting the water run, I was only able to get it to the point where the ”hot” water was lukewarm at best. I checked the sink which had plenty of hot water. Anyways, I had to get my day going, so I settled for a quick cold shower. I let the front desk know when I checked out, so that they could fix it. The front desk person asked if I wanted the manager to contact me, which I replied, yes, of course. It has been almost a month, and I still had not been contacted by any manager. When selecting a hotel, the main things I look for are a clean bed and a hot shower. This property missed, and the management missed as well.
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