Hotels near San Marcos Premium Outlets, San Marcos

Rather expensive but as a single older woman traveling alone, I felt very safe. This was my second stay and the breakfast offerings and safety was why I chose to stay here again. Nice rooms but not anything special. Bathrooms could use a maintenance check as faucet was not working correctly and sink was slow to drain.

Great staff great service great location great motel great people Thank you Motel 6 God bless ❤️❤️❤️

It has been a few days since I left this hotel, and I have been hesitating how to evaluate this hotel. Attached picture 1 is my order, ”74 square meters” ”double room with swimming pool”, the price is 126 US dollars per night. . Figure 2 is a screenshot of a random search on the Ctrip website. It still shows the room area of this hotel. The double bed room is 74 square meters with swimming pool and the super king bed room is 93 square meters with balcony. With the picture, the name of the store is ”Mountain View”. The basic judgment is that this is a good hotel, right? Just for 74 square meters with a swimming pool, the price is about the same, I left another B&B near the lake. However, the actual situation is that the room of the double bed is not big and the lighting is not good. It is a townhouse (about five or six rooms). Let's join together), the window is on the corridor, there is no privacy. The swimming pool is a public swimming pool (the only swimming pool in the hotel, shared by all) outside the corridor of the townhouse, separated by some green plants. ‘74-square-meter double room with swimming pool’ has become ‘18-square-meter pool view’! How big the gap is, I guess you understand it 😓 Where is the problem, Ctrip? Intermediary agent? Hotel? The hotel does not know. The reception area is very small, it is estimated to be 3-4 square meters, there is not even a chair (and can not be placed). . Seeing me surprised, the hotel explained that their positioning is a motel, not a B&B, nor a hotel. Later, I adjusted a room with a balcony (the privacy and lighting are better), which is estimated to be up to 23 square meters (how can it be 93 square meters). . The information on this website is too outrageous and too misleading! Bad review!

Location was great. Directly across the freeway from the outlet malls. Plenty of good restaurants nearby. The room was more like an apartment with a full-size fridge, countertop stove, ,microwave - complete with dishwasher - It even had cooking utensils and dishes. Great 3 day weekend. And staff is so eager to please.

The hotel staff is friendly and the hotel is in good condition. Safe place

It is very convenient to go to the outlets.

We were close by everything we needed in an emergency situation. Staff was great and environment was very clean and well taken care of. The Staff was very helpful and friendly. It was a great experience.

Great staff great service great location great motel great people Thanks Motel 6!!! God bless ❤️❤️❤️

Good, cost-effective, it is worth recommending to everyone.

My complaint number is 9531579 - I originally had a reservation for Sat, July 27, 2019. I called Friday evening to inquire if there were any rooms available for that day and was advised that there was one room. I asked the clerk to add Friday to my reservation and was told it was taken care of. What actually happened was the clerk cancelled my Saturday, July 26, 2019 reservation. When I had the July 26 date added, I was very specific and told the clerk at least three times that we still needed the July 27 reservation as we would be in San Marcos until Sunday. We arrived late Friday night and got our room and then I discovered early Saturday morning that our reservation for Saturday was cancelled and there were no rooms available. I became frantic as I know that most hotels in San Marcos are completely booked on Saturdays during the summer. When I contacted the manager and told him the problem and that I was upset, he told me not to be upset with him as he wasn't responsible and he was there when the clerk cancelled our reservation. He offered to take $15 off our bill and I told him that was not enough for our inconvenience. H asked me what I wanted and I told him to keep my room and my reservation and if not to comp it and to find me a decent hotel as I know there aren't any. I asked why I should be inconvenienced and he had no answer. I asked to contact a customer that had not checked in yet and find them a room and he refused. He found a room at a bed and breakfast on the square. When I told the manager that was not good enough he told me not his problem and hung up on me. I called the complaint line and he did end up taking $40 off our bill, but I feel that was not good enough due to the stress and inconvenience. I called several hotels and they were all booked, so we went to the bed and breakfast and the air went out at about midnight. Our trip was miserable due to the ineptness of the staff at the Comfort Suites. The manager needs to be trained better customer service. We are Choice Members, but after this experience, I am hesitant to stay in another Choice Hotel.