Hotels near Riverside Arts Market, Jacksonville

The agent making the reservation assured us the beds were firm - FAR FROM IT, they were very soft. Room service is only every other day - for a place costing well over $200 per night - that is ridiculous. No complimentary breakfast either. So many cost cutting measures that for this price, we will stay elsewhere from now on. Told housekeeping about a sulfur rotten egg smell coming from bathroom drain in our disabled access room, but nothing was done about it. And - furthermore - beware when making your reservation - if you think you will get military discount - be advised that only applies to active duty military, not retirees. I complained to Marriott about being denied the military discount at the Courtyard Mayo Marriott in Jacksonville FL. Number 1 - Their own agent handing the reservation knew we were retired military yet quoted us the military rate - that alone should have enabled a refund. Their agent made the mistake, not us. Number 2 - I looked at the website just the other day and it just says ”government/military” does not specify ”Active Duty military” - the Marriott's response said their ”policy” is active duty, etc - but nothing about making sure the drop down menu online makes that clear. Number 3 - Our daughter's husband is at that same Marriott - checked in on Sunday, 26 Feb - and RECEIVED the military discount and he is retired military. This policy is not being applied equally, that is for sure!! Very disappointed about the ”bait and switch-ness” of all of this.

TOP: Rooms very clean and very large! No tape in the room! Attractive facilities! Great beds! Free parking! Flop: Breakfast should be qualitatively better and with less waste!!! Leitwater very, very strongly clorified and unsited! No water in the lobby! Only a tea place for breakfast and in the lobby!

First time to Jacksonville and also first time staying at a Hilton Tru brand, very nice time. The Tru itself is very easy to get to from JAX airport and pretty much right off I-295 (Exit 52). Places I visited were Downtown Jacksonville, I recommend the Riverwalk as well. Other places I've visited were the Jacksonville Zoo and Gardens, Jacksonville Beach and Jacksonville Arboretum, which has nice paths to explore (I recommend both the ”Jones Creek” and the ”Live Oak” trails). All were very easy to drive to from the hotel. Plenty of food options as well as shopping, located literally in the St John's Town Center. Finally the Front Desk staff were welcoming everyday during my stay when walking by. I most definitely recommend this Tru location in Jacksonville and will look forward to staying here again...!

When booking the hotel I booked 2 rooms for a 1 night stay. During the online booking process I gave my credit card information because the booking that I did stated that payment was to be made in full for a 1 night stay at time of booking. Right away after booking I receive a confirmation stating what my total was, then stated ”less deposit amount”(amount that was to be charged, amount ”due at Check-In” $0.00. It also stated that ”The same credit/debit card that was used to pay for the room at time of booking must be present at check-in. Followed by ”Funds for at least the 1st night need to be collected at the time of booking”. So with all of that being stated on the confirmation from the hotel would you expect that your card would then be charged at time of booking for your stay?? YES! So we show up for check in only to be told that we have a balance. After traveling hours all day I am now tired and not ready to deal with this. The lady at the desk was kind but honestly seemed very unsure of exactly what she was doing. I proceed to explain to her that this was paid at time of booking. Was told that it was not. Showed my confirmation, and was still told it was not. I should have just went to another nearby hotel at that point. Had to take time to search my credit card history to find out that my card did not appear to be charged. Now is that portion my responsibility(yes it is). However. For them to send out poorly worded confirmations is not at all proper. I definitely feel mislead. Then my receipt from check in stated ”Deposit Transfer”? ”Charges” $0.00, and” Credits”(amount that I thought was paid at time of booking)? With a ”Balance” of negative the amount thought paid? So that alone would also appear as if I had paid the amount due at time of booking. After the lady at the front desk asked for assistance from another staff member with my check in(and I paid at check in) I was just ready to get my room for the night. The quality of the hotel has seemed to go down over the years we have been there. The rooms were okay minus the shower water not coming out well. In the morning we were just ready to leave and get back on the road. Proceeded to the front desk for check out. Of course I was thinking that all I needed to do was return my room key and be on my way....but that was not the case. A different lady at the front desk then told be that I HAD A BALANCE!! Are you kidding me? I just laughed at that point. I told her that their was no way I had a balance. I just went through the ringer at check in about the amount ”owed”, and was not going to be told again that I owed. The lady at the desk had to call for assistance with the matter. After that call I was told that I was good to go. I feel as if the front desk staff needs more or better training in regards to the processes that take place at the front desk. This stay was such a headache. I will be looking elsewhere when needing to stay in Jacksonville again.

During my stay on April 2024, I was disappointed to find that the hotel didn't have a coffee/tea maker in the room, an iron, an iron desk, or an alarm clock, as per the booking description and booking confirmation. When I asked for the items at the front desk, the employee said they had never had them and suggested that the mistake was mine because I booked from a third-party provider, which is wrong. I booked directly using the Wyndham app. The room was filthy, with running cockroaches, a dirty bathroom and a broken toilet lid. The breakfast was abysmal compared to other Wyndham hotels, and some employees barely speak English, unable to explain where requested items are located.

Overall, I think this hotel is a solid choice, especially if staying on business. * Hotel staff - friendly and helpful * Rooms - a bit above average * Food - not much of a selection on-site, but plenty of other options near by * Club level - this is where ”staying on business” comes into play. Nice, easy and quick breakfast. That's really the only reason to visit the club, the rest of the day they don't offer much, not even bottled water. Would I stay there again? For that price....on business... yep I would!

Our stay was pretty great! The only negative was that the hot tub was out of service temporarily, but the pool made up for it. From the welcoming of the staff upon check in to check out, it was all up to par! I would highly recommend the hotel to anyone if they needed to stay close to the Mayo Clinic, etc.. it was Very convenient and reasonably priced.

There were tired things about the room…the bathroom mirror for instance obviously had a sticker that covered it to make it look like brushed nickel…mine was messed up so it just looked like a mess. There were no cups or an ice bucket in my room. The breakfast was very good, though, with a variety of foods, including oatmeal, which some hamptons don’t include, but that I love! Overall, though, this was a clean hotel in a good location, and I would stay here again.

I saw the pictures, I thought they looked nice and luxurious. Soon I pulled up in the parking lot, first thing in my mind was ”uh-oh” and I walked up to the front desk, the staffs were nice until I walked in the room, it was smelly, nasty, floor (omg) there are flies everywhere in the bathroom, towel rack was broken but the maintenance came and fixed it with some glue. I wanted to check out but the room was already paid for with no refund. I decided to buy my own comforter, sheet, pillowcase, and towels just to keep me clean and safe. Make sure to wear sandals to prevent feeling dirty, oh yeah I bought some Lysol to get rid of smell and germ. The water won't drain down in the tub after taking shower. They need to burn down the whole property, seriously!

Great room and Jose the bartender was amazing!