I’d give -10 to this hotel! We stayed there for 6 nights. We got a room on the last floor, it was nice, but dirty. Beds weren’t changed (found hairs and dirty pillows, stained sheets) and didn’t have a comforter, table and windowsill weren’t wiped (had some foods, souse spills, etc), windows had large prints. I wiped everything by myself, and called to ask to change the bed. The girl was very annoyed, even didn’t say “hi” and “by”, and changed it with teen’s attitude, when you ask them to do something they don’t want to do. On the third night we (my husband, daughter and I) woke up at 4 am because of the FIRE ALARM. We ran to the hall, but the fire alarm was only in our room. We came back and foun out that our room was full of smoke and smelled very bad. We called reception, the guy who worked the night shift was polite, and gave us another room to sleep. After we woke up I went to the reception to ask for another room, hostes pretended that he didn't know about anything, after I explained to him a situation, he gave me another room, mentioned that it’ll cost $25 less, but said they can only refund half of one night's price, because it happened at 4am. I didn’t want to ruin my day by arguing with him and came back in the evening. There was another guy (he said he is a supervisor), who again pretended he didn’t know about the situation. I explained everything again, and asked him what happened in our room and asked him to send a report about it, because my daughter, and I felt bad all day, had bad headaches and coughed, and I needed something to confirm that there was an accident in this hotel. He played the game “I don’t know what happened”, and it was a lie, because a guy in the morning told me that an inspector already worked in our room. I politely asked him to call the manager. The manager AGAIN asked me to repeat what happened, because he “didn’t know”. When I said that “our room was full of smoke” he said to me “it’s what you are saying, we (“hotel”) didn't see it” and they can’t give me any report. This was the moment when I stopped being polite, and the email was sent to me 5 min after that. “Our chief engineer found the source of the smoke coming from the HAVC unit in 2208. The smoke that was seen and smelled was from the condensation hitting the wires in the HVAC” When we checked out, I asked about adjusting our room price, because the guy told us it will be $25 cheaper, so they needed to return $75. The girl who worked there that morning stopped to smile, started to talk rudely, said she can’t do it, she needs to call the manager, etc. and stared at me. I politely said that it is ok and I can wait a little while for her manager. She called him, and the manager (new one) asked me AGAIN to explain the whole situation, like he didn’t know about it. He said he doesn’t know who told me about different prices, he has to look, and they already refunded the night, etc. When I pointed out that he speaks rudely, and I don’t understand w