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4.7/5
Outstanding
GGuest UserAlthough I stayed at this hotel for only 12 hours, the room was quite spacious and confortable and equipped with everything I needed to stay for one night. As I needed to leave the hotel at 5am and could not have breakfast as it started being supplied from 6am. However, staying at this hotel was still worth the price.
EElgin Hero HidalgoThe location is good - accessible to metro, shops and landmarks. The room is small for the price, and the breakfast is a joke - you get either some small sandwich or a plate of toast. On one day, they espresso machine was broken, so I had to take the generic coffee that's very watery. The reception staff was not friendly, just transactional. Same with the breakfast server on that day. My room has a so-so view of the city, it's facing the main street, and the rooms have poor soundproofing - I could hear the partying and the cars from the street and I am on the 10th floor. Moreso, I could hear a couple fighting the whole afternoon in the next room (that's why they have earplugs offered in the room because they know the problem). It's style-over-substance hotel, i.e. the aesthetics has a cool style but the practicality is very IKEA: foldable room desk and chair, hooks on wall instead of cabinets and hangers. For the price I paid, it's not value for money. It's a glamorized hostel for the price of a decent Marriott hotel room. Overall, I would look elsewhere the next time I'm back in Boston.
GGuest UserThe hotel is in a very good location, connected to the shopping mall, making it convenient for shopping. Downstairs is the Public Library. There is no buffet breakfast in the hotel. If you want to eat, you need to order a la carte. The Destination Fee of $30 per day can be used for breakfast. It is not enough for two people.
WWallllllyWatch out where you staying !
We’ve been using intercontinental hotel very well for couple years
We live 5 hrs aways from the boston city
Every time when we spend some time in the city we always book intercontinental hotel cause this hotel service, cleanness everything was so perfect. It worth, we loved it But lately we are very disappointed of services.last night we stayed was worst experience ever had at intercontinental hotel
We stayed a night
First. There is No robes. I tried to call lobby so many times! no answer . ( I had exactly same problem couple days ago when we stayed at your hotel. I had to go downstairs to ask for robe)
Second. No answer lobby phone as I mentioned at first we’ve tried to call lobby so many time for services. ( Cart, water, etc) but NO answer
Every time when I need I had to go Downstairs..
(Until last year? You guys were so good! since this year summer! I believe that you guys were NO answer AT ALL)
Third. This is major !! We had a flight next morning so we booked your hotel as usual but we got connection room that I didn’t know even when we are check in there is nothing mentioned
We were about to fall asleep around 12am and we hearing some grrrrrrr grrrrrrrr I thought A/C had something problems and we realized we HEARING someone’s snoring our next door!!!!
And we couldn’t sleep at all stayed all night to go the airport next morning ….
I got so mad… we paid for a night $550 at 5stars hotel and no sleep …no comfort there is no difference $80 inn out there..
So i claimed it next day when I checked out
There is one lady who helped me checked out she told me she cant do anything with it but she will give me Email address of manager so i can claim through them
But Email also Wrong !
What a WORST experience ever
Years of good experiences have all crumbled this year.
Anyways watch out where are you staying the room
HHeatherLocation of the hotel couldn’t be beat! It was within walking distance to almost every highlight of Boston. Typically we pick a place to stay with free breakfast but there weren’t many to choose from for the location we wanted. Our room didn’t have a view but that’s to be expected in a downtown area. Also would’ve been nice to have a hot tub or something to sit in at the end of the night.
Only random complaint I have was actually the size of the bathroom. This might be a weird thing to complain about but I think because the bathroom was so large and didn’t seem to be heated well and when I did try to take a bath (yes I bathe in hotel bathtubs) it got cold very quickly. 
I was disappointed they don’t have all ADA accommodations. The captioning didn’t work for half of the television shows, there were no flashing lights or doorbell for my husband who is deaf. I understand the building is old but it seemed like some of those things probably could be added.
We didn’t interact with the staff much. We kept our privacy door hanger at the whole time so I can’t anything about housekeeping except the room was clean when we arrived. Overall the stay was good for the cost. And we would definitely pick this hotel again simply for the location.
TTraveling TanGreat stay, good location. Close to stop 7 on the trolley tour. It might be because of the state or hotel but the incidentals and resort fee are particularly higher than any other state we’ve travelled to. Something to be aware of if you’re an international tourist.
AAnonymous UserIt's connected to the mall, so can do everything without going outside. The facilities are a bit old, but room is spacious and the windows don't open. I highly praise Mr. Augustin(?) at the front desk. I'll never forget him kindly finding me a beer opener.
I will definitely go again because of him:)
AAJ PaulineThe hotel was clean and self service- just wish there were more options for room service/ vending machines, we ran out of water and had to run to Trader Joe’s across the street to buy bottles of water.
Llena6057Mainly because it is relatively close to BU, it is very convenient in Back Bay. This is the most expensive and smallest hotel in this trip. I couldn't attend my child's graduation ceremony. Hotels are very expensive. I stored 10 boxes and gave a 35$ tip. It's a little expensive.
GGuest UserI am a Marriott Ambassador level member and have stayed at the Liberty several times. Took the family to spend labor day long weekend. While most others have dropped the ball and use Pandemic as excuse for reduced or even zero service, the Liberty remains tops on my list of Boston hotels. Service is flawless, food is amazing and this hip hotel gives you many reasons to stay in-house in the evenings. Fun lobby DJ, and great bars within hotel make it truly stand out. The front desk is amazing and did and incredible job with pre-stay communications. Special shout out to the one and only Mirko (chief concierge) who is super knowledgeable and singlehandedly makes the stays at the hotel, world class. You can't go wrong with this hotel
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