Hotels near National Hispanic Cultural Center, Albuquerque

The only reason I didn't give it 5 stars is the location. With that being said the owners have done a WONDERFUL job of keeping the grounds safe. We felt safe in parking lot and in our room. Our room was very nice and clean. Updated to a mountain country feel. Staff at front desk very kind. Affordable rates. We would totally stay here again. Left this morning safe and rested for the rest of our travels. Thank you guys for being part of our relocation adventure and being there for us to rest our heads!

I usually stay at La Quinta hotels because they all seem to be pretty good. This one had a very poor free breakfast. Most of the things were single serve items and looked like it was from Costco. Good thing there were plenty of restaurants around that served food, even a grocery store and a Seven Eleven. The pool was really cold even though it was still early September. The staff was really nice and the grouds were fairly clean (too many people with dogs pooping in the grass and not cleaning it up). I would stay here only if I had too. There are too many places in the same price range that have cleaner grounds and a better free breakfast.

This hotel has everything my family needs or wants! We love the pool, breakfast, the suites, the showers are comfy, and relaxing. The decor is soothing through out, and not obnoxious. Rooms are quiet and beds are clean and comfy. Staff have always held up a high standard of hospitality. I truly feel relaxed during my stay at the Hyatt.

My company hosted a four day event from Tuesday, September 20, 2022 to Friday, September 23, 2022. Erika in catering went above and beyond to make our event run as smoothly as possible, doing the job of multiple people. After the AC not working in one of the conference rooms for two days, Erika took the initative to switch our event to a different room with working AC. During the lunch rush in the hotel restaurant, Erika was taking orders, serving drinks, bringing out orders, and busing tables for 30 to 40 people, at times by herself, with no complaints, only apologies for being understaffed. Erika is truly an asset to this hotel, a joy to work with, and always has a smile on her face. On another note, the hotel is shabby. AC didn't work in the Lounge on the club level and at times in my room.

As this is an airport, I only had very modest expectations, but those expectations were certainly exceeded. The front desk staff was very friendly and courteous at both check in and out. There is a small fridge stocked with complimentary bottle water at the lobby. Complimentary cookies are also available. The shuttle driver was also friendly, and the shuttle arrived for airport pickup shortly after I called the hotel. The room was spacious, clean and functional (the only thing slightly odd was the spot-light style lighting around the work desk- but it's just a very minor thing). There is a small fitness center right by the lobby - the machines are in good condition. Like all other Townplace properties, it offers complimentary breakfast; and I thought the quality of the breakfast was above-average. The lobby area feels bright and clean. Overall, this property offers excellent value and convenience.

I honestly do not have any complaints about my stay. In fact, quite the opposite. From making the reservation, to the check-in/out process and everything in between, it was a great experience. The room was very clean, the price was extremely affordable and the staff was beyond professional, kind, courteous and willing to go above and beyond, especially a manager named Tony. Tony made us feel welcome and as if we were a part of the Hilton family. I have no doubts that is will be our go-to hotel EVERY time we visit Albuquerque.

Best hotel, great location off freeway. 10 min from old town. Comfy beds. Lots of room to move around in the room. Privacy Curtain between sofa bed and 2 queens. The sofa bed was actually comfortable! Lots of cabinet space and counters for storage, breakfast was good and plentiful. Very clean. Kids wanted to go to the indoor pool (towels provided) and they had a good time, but I must say that the flooring surrounding the pool was TILE and it was VERY slippery. My children were walking slowly and carefully and still slipped and fell many times. I was tense the entire time worrying about the kids slipping. It was probably the worst flooring to have near a pool. Please be careful.

#1- The hallway carpet is filthy and disgusting. #2- when you’re walking to your room, you can hear every conversation that all the other people are having in their rooms and it is pretty loud as we could hear a baby crying from the front desk while checking in. I heard some lady loudly moaning (ahem.. if you know what I mean), while I was walking down the hall to take these pics. #3- They charge you a mandatory $150 cash deposit on check in and will walk through your room the next day to make sure nothing is damaged then return the $ next day. However I have never been anywhere that did that. #4- there is a crack hotel across the street, with raggedy looking people hanging around outside, which makes it dangerous to leave your belongings in your vehicle. Positive- the room was actually clean- which was extremely surprising after walking through the filthy hallway to get to it. I was prepared to walk out and lose my $ at this point if the room was not at least clean. The flooring and bedroom furniture are new which was also very surprising. We stayed to see the room #1- because it was non refundable and was $97 for the night so reasonable for a hotel price. But I would not stay here again.

A knock on our door at 8pm my wife opened the door to be met by the front desk lady aggressively telling her “multiple complaints about excessive noise and shouting from our room, she had listened at our door and heard screaming and if she got one more complaint we would have to leave the hotel”. I called back down stairs as I was in shock - i thought she must have the wrong room - the only noise was from our perhaps boisterous 6 year old who was watching a kids show on YouTube kids. But she again reiterated “screaming” and that we would be forced to leave. In my opinion I don’t think you could find a quieter family. Certainly the TV would have made more noise. Shocking unbelievably bad customer service - simply asking us to keep the noise down as someone had complained would have been sufficient - but the instant escalation to leave the hotel…..left us feeling very upset. If we disturbed someone at 8pm in the evening, we are truly sorry. The noise insulation seemed good in the hotel - we only heard occasional doors closing and the freeway traffic outside. We had got in from dinner around 7:15pm after a 9 hour drive. After the complaint at 8pm we spent the next 45 mins whispering and stressing that somehow we were going to be put out in the street in a Saturday night in Albuquerque, before going to sleep. Needless to say it was a restless night sleep. As for the hotel, we stayed at a Holiday Inn Express hotel the night before in Fort Worth. So we had a direct compare and contrast. In Albuquerque the shower did not work and there was a problem with the functionality of the blackout shades. The breakfast was a little disappointing as there was only half of the items offered actually available (the sausage and biscuits were great). No yogurts, cinnamon roles, bread for toast. And there was a distinct absence of any staff replenishing food, or cleaning tables etc. Check in was also odd - we had booked a prepaid non cancellation 2 x queen bed room (for our family of 4). Arrived around 5pm. At check in “sorry I don’t have that room, but I do have a king suite with a sofa bed; the hotel is fully booked”. I explained that didn’t work for us, we needed two beds. After some time on the computer the lady said ok, I have a room for you “someone else is going to be disappointed when they check in tonight”. I have no idea what the criteria used to select disappointing a guest were. Overall something just not right with the way this property was running.

This was my 2nd stay within a month at a Drury hotel(Albuquerque and Las Cruces NM), and is the best I've experienced with a supportive but soft bed(what I would call Medium Firm) and soft, airy pillows, which is #1 for me when I travel. The rooms are always clean and no smoke smells anywhere. The only thing I would like to see change is replace those 50-year old design noisy in-room air conditioners with a modern mini split unit with real air filtration. In a post-covid world, the future is hotels that are clean and bio-safe.