My company hosted a four day event from Tuesday, September 20, 2022 to Friday, September 23, 2022. Erika in catering went above and beyond to make our event run as smoothly as possible, doing the job of multiple people. After the AC not working in one of the conference rooms for two days, Erika took the initative to switch our event to a different room with working AC. During the lunch rush in the hotel restaurant, Erika was taking orders, serving drinks, bringing out orders, and busing tables for 30 to 40 people, at times by herself, with no complaints, only apologies for being understaffed. Erika is truly an asset to this hotel, a joy to work with, and always has a smile on her face. On another note, the hotel is shabby. AC didn't work in the Lounge on the club level and at times in my room.