Hotels near King Pin Lanes, Springfield

Pros: Great value, convenient location, friendly staff. Very clean. I like the rooms with hard floors, seem cleaner. Cons: Definitely bare bones. No fridge, microwave, clock. There would typically be coffee and a microwave for guest use in the lobby, which wasn't available due to Covid. I get it, but there was no coffee anywhere on site. That was hard! Maybe at least could have had a vending machine for coffee along with the other vending machines for snacks and drinks.

Although the facility is older, it was clean and comfortable. Because our refrigerator had a very small freezer area, I asked to have our chillers placed in their larger freezers...and they happily complied. There were many breakfast choices. We had an 'issue', though, using our credit card travel points. The check-in staff member didn't apply them correctly and we were double-charged. When our credit card representative called to question the charge, the staff member refused to credit our account. So I had to speak with another person who kindly acknowledged the error and the refund is in process, so I was told. Because we had this same issue at another Country Inn and Suites, it appears that it's a problem within their reservation/payment system. Be warned if you're using travel points! Explain everything thoroughly and show them your paperwork!

This hotel is advertised as having a pool and breakfast. Neither of these are accurate! The pool was out of bounds and they apparently had 'no staff' for breakfast. It took us nearly an hour to get into our room because they gave us the keys to an occupied room at first!! And then the locks didn't work on the next available room. The hotel didn't think they should compensate us for the breakfast we had to purchase and worse of all when we contacted the hotel, they barefaced LIED about is 'using the pool'! Wyndham needs to take a good look at this hotel and I would caution anyone thinking of booking here. if the staff are willing to lie about you after you leave, what else are they capable of? Book somewhere more trustworthy. And shame on Wyndham for falsely advertising and refusing to help me recoup any money.

Quick Review: I took a girl scout troop and their families to Sprinfield for a capital visit, we had reserved 4 queen suites, 4 months in advance, we got 1 suite and 3 other room types. When I checked in at 7pm I was given a given a key, went upstairs open the door to find it was occupied, I went back down and a new (empty) room was assigned. Another room had a pull out couch they called for sheets, but the sheets never arrives, another room had no towels, called down to get some, they were told they don't have any more, another room had someone trying to enter (with a key) 3 times at 11pn, 1am and 3am, then arguing that they were in the wrong room ”look at my envelope the number is on it”. Clearly the misassigned room is a constant problem, and a security risk. Breakfast was run by an unpleasant woman that gave many of us a hard time about little things, i asked for 1 plate and 3 sausages, my 2 kids and I wanted one, I didn't see the point of wasting 2 extra plates, I had to convince her to let me, we were all a little afraid of her, there were other instances, all small but add up to a bad experience. On their own all of these are relatively small, but when we compared notes in the AM, we can see there are some serious operational issues at this hotel. If you are going to the capital the location is great, but be warned, the hotel operations are not good, I think the staff means well, but they are missing on the execution. The furnishings are nice, but beds are not great and I would definitely not stay here again. And there are frequent trains (horns blaring)...... It was a truly bizarre experience.

The hotel was nice but nothing special. The room was clean and everything in the room worked. Checkin and checkout went smoothly. The lobby and breakfast area didn’t seem to be as vibrant as other hotels maybe because of the lighting. There is a restaurant within walking distance, Smokey Bones, where we decided to eat dinner. The food was good and the server was friendly and accommodating. My wife would say the only problem was the TV that didn’t have the Hallmark channel so we didn’t get to watch the Christmas movies. Breakfast was your normal hotel breakfast, but it appeared you were on your own if you had a problem as we didn’t see anyone working the area. Did not use any of the amenities such as pool and exercise area.

Loved our stay here!! CLEAN. Really enjoyed our suite component. Great location for restaurants,activities,interstate, familiar convenient stores...but this also equals traffic congestion. Cindy did an excellent job keeping the food and eating areas clean!

Hotel parking is free, breakfast is a warm American simple meal, the rooms are spacious, clean and cost-effective. The service is good, especially when we left the computer at the hotel, but when we found out we were already in another city. The hotel helped to keep it, and we picked it up two days later. There are many places to eat next to the hotel, as well as shops and grocery stores. In addition, Springfield itself is not big, so it is very convenient to drive to Lincoln House and Lincoln Museum from the hotel for about ten minutes. I didn't take pictures because it was the same as in the introduction! 😊 We are traveling by car and are very satisfied with this hotel.

There are about 10 things for breakfast. There is basically nothing to eat in the American breakfast, but the waiter is very enthusiastic.

At first when we entered the our room it looked small and out-of-date, but we warmed up to it. Our stay was 3 nights. The Pros: Shower was amazing! Staff was quick to get us more towels upon request. We could control the thermostat . Sleeping and breakfast were decent. Breakfast had a good variety: waffle station and coffee bar. Breakfast staff and front desk staff were kind. Cons: Our door made a loud noise when opening and closing. The 1st night had to get used to noises of air conditioner going on and off. The bathroom was not as clean as it could be; I had to wipe up some obvious urine under the toilet seat with lysol wipes. I would say overall a great stay. They have a pool on 1st floor, but no hot tub, plus restrooms in the hallways. There are ice and vending machines on each floor. The hotel is in good proximity to the capital, Lincoln's home and the Lincoln museum, about 10 mins and all located in downtown. His Tomb is about the same distance, but North direction. Route 66 Motorhead Restaurant was South about 10 mins, bit did not think the meal was that great. If you want a simple meal and assortment, Bob Evans is 2 mins from the hotel. If you could only see one thing, see Lincoln's Presidental Museum. You will not be disappointed! It will take 2.5-3 hours to tour. Closes at 5 so plan accordingly. Capital was a short tour , about 20 mins. We stayed about an hour to look around after. The Illinois Museum was okay. Took about 40 mins. The Carriage Restaurant had awesome sweet potatoes and wraps. The Obed and Isaac's Pub and Restaurant had delicious pulled beef tacos. Recommended eateries for downtown. Scoop Dejour is cute ice cream parlor about 5 mins from hotel. The Mall is not too far either if you need to walk those calories off and stay coo! lGreat hotel for family! Camping World is across the street and another hotel right behind the Hampton Inn. Overall, quiet and safe.

I have stayed at this location in the past and my experience overall was great, thus me rebooking again this time. I arrived at the hotel and checked in just fine, I went to my room, and it smelled horrible. I did my routine check of the room and the sofa bed had dirty linen on it. The bathroom smell was bad and there was hair on the toilet and in the tub. I went to the front counter to complain, and no housekeeping was present. I asked for cleaning supplies and clean linen for the sofa bed as I was not staying in a room of that nature. I cleaned my bathroom took pictures of all of the filth and changed the linen. When I asked to speak to a manager, she advised me that I would have to wait until Monday, although I was checking out on Sunday. I asked the you lady to call the manager, ultimately, they sent someone to clean the room but the fact that I had to clean it myself initially was impaling to say the least. I come to Springfield every year at the same time, I will have to reconsider if this will be my hotel of choice next time.