Hotels near Freedom Plaza Shopping Center, Charlotte

I travel a few times a year, am a Hilton Honors member, and prefer hotels within the Hilton group. But I'm always willing to try out non-Hilton hotels, too! Pros - the hotel is safe, the front desk staff (Lolly and Phil) are genuinely friendly and helpful, there is complimentary gourmet coffee in the lobby, the room was clean, and the bathroom was nice and clean and stocked with Neutrogena toiletries. The Whole Foods in the next block helped me get healthy meals I prepared with the microwave in my room. The convention center is across the street. Cons - it is easy to miss the hotel from the outside, and the complimentary breakfast is starchy! In summary, I enjoyed my stay at the Home2Suites Charlotte Uptown. It is an excellent hotel with friendly staff, and I would stay there again if I had to return to Charlotte on business.

I stayed for another night. After checking out, I found that the room charge for a colleague's reservation was deducted for an extra day. It turned out that the room charge for the reservation with Ctrip had already been paid. After communicating with Ctrip, they helped me solve the overpayment problem. Thank you very much Ctrip.

Both ladies who checked us in at the front desk were so friendly & helpful. We asked questions about where to eat & they reminded us that there was a free dinner in the lobby starting at 5:30pm. We thought maybe we would see if they meal looked ok & if there were good COVID safety measures in place. We were very happily surprised - dinner was small, but very tasty (BBQ pork, baked potato, green beans) the tables were cleaned, and the disposables gloves to use for the buffet were great. We even got a glass of wine with our free dinner - great to relax after a busy day so we didn't have to leave the hotel & try to find a decent restaurant at night.

I stayed at this property for 3 nights for a layover for my next flight. I am very picky about a hotel's cleanliness, in particular. This property was super clean from arrival and the entrance very welcoming. My room was spotless and the bed was extremely comfortable. I slept well. The complimentary breakfast was excellent and there was a variety of items to pick from. The presentation of the food and the eating area were both welcoming. I would definitely stay here again and again and would highly recommend this hotel which also has an airport shuttle and is fairly close to places you may have to drive or Uber to.

***Don’t book here for important events!!*** I came to this hotel for a wedding on Saturday June 1st. The wedding hosts had reserved a set amount of rooms with a discount rate when I booked a king room on April 10th. I had called on Friday May 31st to see if I could check in early, and I was instructed not quite and to try again the next day when I arrive from my flight and they might have a room ready when I arrive. I arrived at 11ish, I call and was told they updated my reservation but no room ready yet. I get there at 12 and I check again, no room ready yet. They said most likely a room won’t be available until normal check in time at 4pm. All this I could understand bc I was requesting to check in early. At 4pm, I tried to check in and was told that they oversold rooms and they did not have a room for me and had no idea when they would have a room. The wedding was at 6pm and I needed to leave at 5pm to make it on time. Crazy!! I was offered the transfer room in the lobby to change and get ready for the wedding but it was still extremely uncomfortable and I was even late for the wedding because someone else was using the room before me!! Fast forward to after the wedding, I get back to the hotel by around 11:30pm. Still no room!!! I was told the assistant manager was cleaning the room as all the housing staff had left for the day. There was even another gentleman in front of me who said he was waiting for 2 hrs for his room and also was told the assistant gm was cleaning his room too. He also told me the hotel overbooked by 11 rooms(which I can’t verify but I certainly believe). I proceed to wait another hour(!!) for my room to be cleaner. At this point it’s around 12:30AM, I’m extremely tired and cranky. Michelle the AGM comes down and informs me my room is ready, which the only positive thing about this horribleeeee experience was Michelle as I could tell she was frazzled with the mess that was left for her and from cleaning rooms, but she was still nice and understanding when I talked to her. And I guess the king bedrooms were all out as I was given a room with two queens just for myself. I definitely will not be staying at this hotel in Charlotte again, nor will I want to stay at any other Hilton Canopy since this seems to be an issue with the reservation system more than anything. Stay away if you have an important event planned for your stay!!

This is my third time staying at this hotel, very convenient and affordable

We traveled to Charlotte for my 17 yr old daughter birthday. The hotel is next door to Southgate Mall. There's plenty of fine dining within walking distance of the hotel & the hotel has a nice restaurant in it as well. Room was spacious & clean. We also enjoyed time at the pool. I would book again for sure.

Look out for sticky fingers from the staff. I stayed at the Hilton Charlotte Executive Park hotel with my husband January 5-8, 2023. I stayed at the hotel to attend a work conference and my husband came along and we stayed an extra 2 nights to have a weekend away. I had a one night reservation for Thursday and a 2 night reservation for Friday-Saturday. When I checked in the front desk person asked if I had 2 reservations and I said yes. She then said ”Okay great, I'll check you in for both”. On Friday morning I was in the meeting room in the hotel attending my conference and my husband came downstairs to take a walk outside. While we were out of the room the housekeeping person went into our room apparently thinking the room was supposed to be cleaned. We had not checked out because we were staying 2 more night and all of our belongings were in the room. They wouldn't even let my husband back in the room even though all of our suitcases, medicines, and bathroom items were in the room. I had to leave my conference and check in again at the front desk. I'm even more upset because I had left my necklace that I'd worn the night before on the dresser/cabinet that is nearest the door and when we came back to the room that necklace was gone. I looked all around on the floor and it was not there. I reported to the front desk and the manager that my necklace was gone after the housekeeping person came in. The manager I spoke with said she would speak with housekeeping and get back to me. I have had no contact from the manager and no follow up. The only logical explanation is that the housekeeping person took the necklace. I am extremely disappointed in the service at this Hilton and will not be staying here again. The manager could have easily found out who had attempted to clean our room but she did not. My necklace was stolen from the staff at this Hilton and that is extremely disheartening.

Its a good place that’s affordable, 18+, quiet, and comfortable. You may have a small problem like a chipped door but you could easily brush it off with the cost and location. The bathtub/shower was a bit small and that’s coming from someone who stayed in a deluxe king suite. Overall I’d definitely give this another try whenever asked if I’ll come back. The staff are also a good embodiment of the hotel, not to mention they’re kind and understanding. Although i decided to spend the extra cash with the deluxe king suite Im not sure what the other rooms are like so my opinion is limited and the only other review is honestly way too negative for this hotel from my experience.

There must’ve been some reason I chose this hotel after reading all kinds of reviews, and it must’ve been the price because it needs to be refurbished! The chair and ottoman should be given away for free because of all the rips ! If they took that out, the room would be better. The toilet is partway under the bathroom ledge for the sink. So that is very strange! Our TV remote was not functional at all, and our safe was in operable! I had to take all my jewelry and cash with me every time we left the room! On the upside, The cookie was great and the staff was super kind! There’s not a real easy way to get your luggage from your car to the room unless you park by the main entrance and unload. We had asked the clerk to fix the two issues while we were gone all day. When we got home at 4:30, nothing had been done . This hotel does not measure up to the hotel chain I have stayed at in the past! I really did appreciate the peloton in the gym! Paper napkins instead of towels were provided though. I did have a great night sleep, and I really liked the bedding! Pillows were nice and fluffy and there were four on my double beds just for me! Hubby slept great to in the next bed.