Hotels near Children’s Museum of Brownsville, Brownsville

I stay at this property frequently and I have to say they hold it together as best as they can compared to other properties. We are going through difficult times with shortages and it’s hard for the hospitality industry. Staff is nice and rooms are clean

You MUST read this before you choose to stay. Down below, you will find the owner REAL response to me. The lady (young Indian woman) at the front desk was extremely rude to me from the moment I checked in. She snatched my ID from my hand, shoved my receipt at me, and was generally cold and rude. We paid $105, or something close to that, for out stay. We were promised basic amenities that we did not receive. Upon arriving, we found the door handle was physically broken. It took us several minutes of messing with the handle before we got access. When we entered, I realized we had a smoking room. I have a sensitivity to smoke, so I called the office and asked for another room. The rude lady just told me there were no other rooms available. I checked online and it showed there were still other rooms available. I checked my reservation and it did say smoking so I must have messed up. It was my fault. So I accepted the room. I spent my time and slept in the room with a face mask. About 20 minutes in we discovered that the refrigerator didn’t work. We checked power at the wall, the knobs, all was good. Refrigerator was just not working. I called the office, the lady said that maintenance was not available and that, once again, there was no other rooms to move to. No solution offered. I called again to report that the floors were sticky. We were told that it was normal because of the humidity. We then called back to the office to let them know the towels in the restroom were damp and that the AC was turning off (all lights would turn off for 2 or 3 seconds) before turning back on. It was as if it was shorting out. This was happening every half hour or so. She informed me that someone would bring me towels and that maintenance is not there. She again offered me no solutions. We ended up sleeping in about 80-85 degree temperatures. We waited an hour, no towels. Luckily my wife had a beach towel and we chose to just share it. Upon turning on the shower, the handle tell off, exposing either mold behind the knob. We informed the front office every time we found a new issue, and every time we were given no solutions. To recap Broken door handle Broken refrigerator Sticky floors Wet towels Tv didn’t work Shower handle broke AC not working The next morning I asked for a manager and was told she just left. It was 10am, I asked for some sort of compensation for my issues. I was told they don’t offer refunds or compensation. Absolute worst stay I’ve ever had. Edit: owners REAL RESPONSE. When I submitted my review, I also reviewed the hotel on Priceline and emailed their corporate. The owner wanted me to call him to “work it out” when I spoke with Mr. Patel the 1st time, he hasn’t found out about the Priceline review or the email to corporate yet. He systematically went through each of my concerns and said I must be lying. He also informed me that the other people working there that was rude was his family. I don’t know why the young woman was but the older woman wa

I stayed three nights at this well-run, well-maintained hotel for work. I know the brand well as a lifetime Platinum Reward member. They were doing some maintenance during my stay, but nothing that will affect you. The elevator's walls were covered for protection and some plastic covered some of the carpeting. The staff was friendly and efficient. I normally don't eat the complimentary hotel breakfasts, but this place actually has good ones. Each morning was different. The first day they had excellent breakfast burritos, the second day was sausage, egg & cheese on a hard roll and the third day was a small buffet. with chorizo & eggs, in additional to -lain scrambled eggs along with French toast, potatoes and the usual stuff. It's too bad other properties don't take a page from their book. There aren't a lot of hotel choices in Brownsville and I would stay here again. I have one negative thing to mention and it has no reflection on the hotel. The hotel was busy that rate for the first night was $298. Is what it is. What blew me away the nine different taxes totaling $51.46 per night. I'm not sure what the parking tax is because it was free. That's more than $300 in taxes for two rooms for three nights. I piad for my colleagues's room so I get the point. Wow.

Great place to stay... was there for one night and was amazed how well I was treated.. I stayed at a 4 star in San Antonio the night before and was not welcomed like I was here at the Staybridge!!! Was offered coffee and snacks before I went to room... btw room was very comfortable.. breakfast buffet had a variety of hot and cold selections... if anyone asked for a certain food ... it would be available for all within 10 minutes... I highly recommend this hotel.. I am an elderly single woman and I felt very safe here... so that’s a big plus for me... feeling safe...

We stayed here one night. The manager gave us a free upgrade to a suite with a jacuzzi! The room was big. I was able to park right in front of my room. The manager said he was going to spoil us, and let us check out at 2 pm for free. The breakfast is really good, but green tea would be nice. This hotel highly recommended. You can’t go wrong, well maybe.

Great hotel and location. Restaurants nearby and hotel staff are very accommodating. Also has free breakfast and workout center. Highly recommend the hotel when traveling to the Brownsville area. Until next time

Spacious rooms, very clean, house drinks are awesome! Great staff and great service. Jr was great at the front desk very kind and helpful. Alex's drinks were always great. We met Abraham and he was great, the team overall is amazing.

I am very upset with the type of manager that you have. I called the hotel twice on Saturday and had no answer. When I arrived I find out that the one of the rooms that I reserved had been canceled and they told me it was because my card was declined even though I had 2 pre-authorizations on my card for the hotel. The front desk clerk was messaging with the manager who refused to be of any help until I DEMANDED to speak to him. His attitude was condecending and rude when he called the hotel and we spoke. He assured me that the clerk on duty in the morning had called me to tell me that my card had been declined and that I did not answer. He said he himself saw her call me. He told me that he had access to the call log and that he would show me the outgoing call to my number. If he couldnt that he would give me a discount. He told me that he would be there early the next morning to speak to me. I had to sleep on the floor on my first day stay because everyone had to sleep in the same room. My sister who traveled with me slipped in the shower, hit her head and sliced her ear open. I had to take her to get seen by an urgent care doctor. When I went to go talk to the manager the next morning I was informed that he would not be in until 10:30 am!!!! He didn't see me until after 11:30 am and he didn't have the call log available! He finally sent me a text message letting me know that I WAS CORRECT and that the clerk had not called me to let me know that they would be canceling the room!!!! And he only discounted $20 from my stay! I believe I should get at least a night discounted seeing that all the errors were on the hotels end! HORRIBLE!!

Facilities: relatively old Hygiene: OK Service: Not bad

The boss is very enthusiastic and helps us call the car if it is inconvenient