Hotels near Casillas Cigar Company, Sacramento

Okay, so I'm not a Fiddler on a Roof, but I will ”sing the praises” of the staff at the Red Roof Inn. Some home improvements recently mandated that I find a place to stay for a couple of weeks with my dogs. I initially stayed two nights at a cheap corporate-managed competitor but felt that something was missing. I travelled nearby and met Angie at the Red Roof Inn. She was welcoming and enticed me to stay there answering my safety, service, and amenity concerns (I needed a place for my 2 dogs, and appreciated that the rooms promised a microwave, a mini fridge, a hairdryer, and coffeemaker...the only thing that was missing was a safe but my dogs don't wear Cartier Collar Bling so we were good.) When I returned later to book a room, Maria helped me find the courtesy reservation made by Angie. Maria has been a super star throughout my stay. She works various shifts and is always friendly, knowledgeable, and accommodating. I am not sure if the rooms have recently been renovated but I was pleased with the decor and my comfortable king-sized bedroom (I could visualize this room being in much pricier hotels I have stayed in). I was assisted by four different room attendants, my favorite being Shereen. The other helpful attendants were Shabeena, Riley, and Sovita. Before checking out for a weekend trip, I notified Jesse (maintenance) of a broken electrical plug...when I checked back in 3-days later, it was fixed. While I was away, I received a call from Mahogany verifying my upcoming reservation. I had forgotten to call the property and really appreciated her follow up. Mahogany was always great along with Evelyn, who always called me by name and made me feel like family. The other two front desk agents who helped me were Melini and O'Neal. I mention all whom I met by name because they all prove that you don't have to be a Five-Star Hotel to give Five-Star Service. I noticed many members of this team helping each other instead of having an ”it's not my job” attitude. I believe a team is only as good as the management so I have to also give kudos to Amit and Aneesh. The neighborhood is not the greatest but the property is literally up against a CHP office. They offer free parking (always had a close space) and I never felt unsafe (I was approached once by a young lady who Donna Summer might have referred to as a ”Bad Girl,” but after a quick, ”toot toot, hey, beep beep,” I let her know that she was barking up the wrong tree...as my dogs barked at her!). The property does have a washer and a dryer (working), as well as, an ice machine (broken after first night) and two vending machines (not working during my stay). There is a Jack in the Box across the street but, while you could walk 10-20 minutes, you really need to drive to a close market or convenience store. All in all, this is very good property. I signed up for Trip Advisor just to compliment this staff. This is the first time I have stayed at a Red Roof In

The experience was phenomenal. Everything was perfect. Ice machine didn’t work but that wasn’t a problem because of the fridge keeping drinks cool. The laundry washers worked so well. The Jacuzzi was perfect. I really enjoyed staying at this place and I wish they let me stay another night. I reserved a king room but some reason arrived to a downgrade and a discount room. They saved me some money. Well appreciated.

Our last stay was 6/18/22 We adore the staff! (Lei, Shelly, Angela, Ronaldo to name a few) The hotel is finally doing a renovations and I can't wait to see the improvements. Walls are thin. There is a train near by. Those don't bother us. We come to swim most of the time. I really like the fact that this location takes care of Elite Bonvoy memebers! This location is great with in walking distance to Cal Expo. We have walked many times to the Sacramento Republic Games.

The front desk attendant was very polite. The lobby was very clean and hade a nice aesthetic. So was (and did) my room. I was surprised that they had pump bottles for the shampoo, conditioner and bodywash. A little bummed that they weren't all the same scent though. Other bummers were that the curtains let in too much light. Easy enough to fix by rolling over, or putting a pillow in front of my face. It wasn't THAT bright. And the mini fridge was really loud when trying to cool off. This was also easily fixed. I just turned the thermostat to it's lowest setting. It was silent the rest of the stay. And not a bummer, but the heater is apparently controlled by the wall thermostat that I completely missed. Took longer than I'm willing to admit pressing the off button on the A/C unit. So all in all, I early enjoyed my stay! Oh, almost forgot the breakfast! It was your standard continental affair. Eggs (scrambled or hardboiled), sausage patties, toastable breads, griddle, yogurt, juice dispenser. All self serve of course. I was not able to review the pool. If it was ever open, it wasn't while I was there (I left before 9am and got back after 10pm every day).

Kudos Holiday Inn Express Sacramento, specifically the staff. These people are absolutely amazing. All staff has been very accommodating professional friendly and knowledgeable. Rooms are nice and clean. Very spacious. Property is safe and secure with what I've seen.

Been coming here for awhile the staff is very friendly rooms are pretty clean housekeeping is amazing

The location is also the best. The service was very good. I think the room is nice. I was tired and came home, and I was able to relax with coffee.

Facilities: Good spare parts, malin goetz is a brand I like very much. Shower gel is the taste of rum. Hygienic: very clean Service: Very good, very late at night, there are night cookie and drinks downstairs.

I’m extremely dissatisfied with my experience at the DoubleTree. I arrived at my room at approximately 5pm and immediately lowered the thermostat temperature to cool the hot room, then went to dinner. Returned at approximately 8:30pm and my room was still hot and humid. I went to the front desk to report the malfunctioning ac unit and I asked for a bottle water to help bear the heat. One employee reached for the water but was stopped by another employee who told me my Hilton status was too low for complimentary bottle water, but I could go buy some from the restaurant. When maintenance arrived at my room his heat gun measured the air blowing from the vent at 84 degrees. He repaired the wall unit and cool air began to flow. He said he would tell the front desk that if it malfunctions again to move me to a different room. At 2am I woke up to a hot and humid room. The ac unit was blowing hot air again. I called the front desk and spoke with Swasti A. to report the malfunctioning unit so I could be moved to a new room and she said there was no note from maintenance. She said she could not move me to a new room, but I could try opening my window and maintenance would be back onsite at 6am. She never once apologized for the inconvenience. I could not sleep in the hot room so I stayed awake until 6am then called back the front desk requesting maintenance. Eddie from maintenance arrived soon after and apologized repeatedly. He attempted a repair but per his heat gun the air was not cooling quickly and he suspected it would malfunction again. He said he would try to find me a new room and returned in minutes to take me to the new room. I was exhausted from my sleepless night but gladly moved my belongings to the new room for my second nights stay. Eddie showed empathy and exhibited excellent customer service. Unfortunately the front desk and Swasti showed no empathy and never apologized. I left the DoubleTree feeling very unappreciated.

A Cool place to stay and good experience but nothing in my room worked. The outlets and usb did not work and could not plug my phone in. The tv was not clear and fuzzy. The hotel phone in the room did not work. The room did not have a blanket. The bathroom needed a good cleaning. The girl who checked us in was not not helpful and didn’t know about the hotel. She also told us to come back for ice then said she was the only one there and could not get it and told us to walk to the bar. The guy at the bar didn’t seem happy to leave the bar to get the ice. The food was good and the dinning staff was amazing.