Hotels near Carnegie Museum of Art, Pittsburgh

This is the first and only time I've written a review of a Marriott. I'm doing so because it was that bad. Literally, THAT BAD. To start, I am a Platinum member for many years. So I am very used to very good service at Marriotts. Today, it was the exact opposite. This weekend, Taylor Swift was in town. This made things busy at this hotel. And hectic. And full. And also, most notably, not a surprise. Taylor has been coming to Pittsburgh for almost a year. However, this large hotel seemed confused, confounded and dazed at the number of paid guests who showed up today. They left a very inexperienced ”supervisor” in charge of the hotel and the result was a cluster. This was likely their busiest weekend of 2023 so an actual manager and extra housekeeping staff would have been appropriate. Neither were in place. We tried to check in at 230, which as a Platinum member would never be an issue anywhere. Here, they said they had no rooms. They suggested we get ready for the concert in the lobby bathroom. Yes, of the hotel. So, we did that. We did it with no apology, no emotion, literally zero human communication that recognized what a mess this was. We paid for a suite, but instead got ready in a communal bathroom with hundreds of other misplaced guests. At midnight, we returned to the hotel and tried to get a key for the second room we had already paid for. We were yelled at to get in the regular line, as no Marriott Elite service was available. When I asked what the rate would be since they were checking us in well after midnight, ”Chris” sneered and said he wasn't ”in the mood” as he had already been yelled at today. I'm sure he had been, and that part stinks for him. At 1AM, there was still a line out the door of people trying to check in for rooms they paid for starting hours ago. This hotel is to be avoided. Go to one of the hotels across the street.

Hampton Inn Pittsburgh/Greentree I apologize in advance for the lengthy review but I needed to warn other people about this place, specially Hilton Members that time and time again bring business to the brand with our stays. If I could leave 0 star I would, this hotel left something to be desired. I really don't understand how they have 4 stars on Google, all I can think of is managment encouraging their employees, friends and families to write bogus reviews to raise their score. I really don't want to believe a Hilton brand would stoop so low but then again this hotel seem to be run by very rude and unprofessional people so I can't rule anything out. The property was old and outdated. Now I'm not super picky about things like that but when my room smells horrible and the ceiling in the bathroom on top of the tub is cracking and pieces of drywall are falling on me while showering, well that's when we have a problem. I understand a building being outdated but maintenance should never ever fall behind, especially in a Hilton brand. As a Hilton Diamond member that has stay with the brand everytime I travel domestically or internationally, this is not what I have come to expect from them. On top of that the staff was extremely unhelpful, rude and unwelcoming. They all seem like they did not want to be there and were all having the worst day according to their body language and behavior towards the guest. I was traveling with my partner and she's a god damn saint and didn't want to bother anyone or get anyone in trouble, she told me it was just a 3 nights stay and to just let it go, so I didn't say anything while we were there. Now the last drop came when we arrived home and I sat down,and went to check the receipt from the hotel(side note-I usually don't check my Hilton stay receipts till a couple days after check out, but this people did not inspired any confidence in me). I am glad I checked because there was a $267 cleaning fee attached. I immediately called the hotel but the agent said he didn't know what that cleaning fee meant so I had to call back the next day in the morning to speak with his manager Rebecca. I called the next day in the morning and asked to speak with Rebecca, they send me to her voice-mail, so I got tired of being thrown around like a god damn ball and decided to call the diamond desk. They contacted the hotel and put me through to talk to someone(this person was not the manager Rebecca, it was a front desk agent) The lady said the Cleaning Fee was for smoking. Now I was really pissed, I have ashtma and obviously do not smoke at all, and my partner does not smoke either, she doesn't even drink. I explained that it was not possible that we could have smoke in that room and asked what proved they had to make that statement and charge me a fee without even notifying me before leaving the hotel, all the lady said was that it smelled like someone smoked. I reiterated that it was not possible and she kept saying the same thing. A

I was pleasantly surprised by this small hotel. I liked that it was in a mansion and within walking distance to Phipps Conservatory and the Carnegie museums (both about a 15 minute walk from the hotel). The lobby area is beautifully furnished. Check-in was fast with friendly staff to help with any questions. There is a full bar on site which serves drinks and a few small munchies but no restaurant or room service was available. The bartender was kind enough to give me some help with the local food options. She even went so far as to draw me a small map so I could easily locate the restaurants. (Thanks so much for the extra effort. It was greatly appreciated!) The walk to nearby Shadyside was only about 10 minutes. There were restaurants and bars available plus some shops. The area is safe so I didn't feel uncomfortable walking in late evening. The rooms were clean and modern with standard amenities. I did like that housekeeping service was optional. At check-in, you were asked to chose the type of housekeeping service you would like during your stay. I was only staying in the hotel for two nights so opted out of housekeeping service. My only real complaint was the lack of parking for the hotel. There is off street parking which is good since the hotel sits on a busy street, but the amount of parking is very limited. I only saw eight actual parking spaces. Three of these spaces were not available due to on-site construction. The overflow parking is basically anywhere along the perimeter of the property next to the fence. This is not enough parking for the amount of rooms available. I didn't appreciate having to park in a location where my car could easily by damaged. With the exception of the parking, I enjoyed my stay at the hotel and would stay again when visiting Pittsburgh.

We asked for city view and our room was on the 20th floor. Gorgeous view! The room was clean, everything we needed was provided at a reasonable price. The pool on the 4th floor with a view of the iconic yellow bridge was fantastic. Every staff member we spoke with was friendly and helpful, with great pointers for restaurants. The next time we go to Pittsburgh we will be staying here again.

In a moderately priced hotel, the bed is not made and cleaned every day. If you want new towels or sanitary products the next day, you can ask the front desk and they will be delivered in time. The room is big enough, the sound insulation is not good, the advantage is that it is close to Pittsburgh. There are discounts for accommodation and breakfast, but there is no breakfast at the nearby Starbucks. If there is not enough parking space at the entrance, you can park in the opposite parking lot, and the hotel will pay for it for you. All in all it was good, no inconvenience.

The hotel itself is good, the location is in the city center, it is very convenient to walk around and eat. Parking can stop at the parking building across the road, but the hotel charges $30 a day for the night, the parking lot price is $28 overnight, but the second day when I left, I charged $12, I suggest you go directly to the parking lot. In addition, when booking, it is said that breakfast is included, but the order that is ultimately generated does not include breakfast. I hope that Trip.com can be consistent in this regard.

Pleasant location

Based on my recent stay at Crowne Plaza Suites Pittsburgh South, I am conflicted about this rating. It might be more accurate at four stars for service, three stars for the hotel itself. Here’s why. About four stars for service . . . When I initially called the hotel or additional information after checking out their website, a front desk representative named Nico was extremely helpful. He took the time to provide details, listened to my specific needs and set up an appropriate reservation for me at a decent price. Good start! Upon my evening arrival, I found that the room included everything we had discussed. Many thanks to Nico for his assistance. Other front desk staff members were helpful during the stay. The name Kayla sticks in my mind. (No one asked me to write this review or mention names.) The three stars? A very average room in need of an update, difficult climate control, a worn mattress, cumbersome pillows, and a previously disclosed lack of food service. They also only do housekeeping twice a week. Clean towels are available upon request. Don’t get hungry here on a Monday or Tuesday, when the onsite restaurant is closed. Even when dining reopened on Wednesday morning, only a continental breakfast buffet (carb central!) was available. My guess? Staff shortages and/or no profitability. I wasn’t there later in the day. There is a tiny store in the lobby for a few packaged snacks and beverages. The hotel is centrally located for anyone visiting Bethel Park or Upper Saint Clair, with plenty of shopping and restaurants nearby. The room had adequate space with a decent TV. A little card listed all the channels. The inexpensive, thin carpeting was worn. Chairs had old, spotted upholstery. The room itself was clean, with the usual appointments. The mattress edges had been weakened over time, making it easy to slip off when sitting on the side of the bed. Have you ever seen the huge, poly-fill pillows used in some hotels, the ones that look good on the fully-made bed but are too bulky to sleep on comfortably? Yup, those pillows. Enough said. Climate control in the room was accessed through a thermostat on the wall rather than the unit itself . . . with confusing buttons and no instructions. It was either too warm in the room or freezing. In addition, the air flow from the unit curled refrigerated air toward the ceiling, down the opposite wall and then straight onto the bed. Would I stay there again? Maybe, but only for a fully updated room at a good price. Advice: bring your own pillows.

Recently stayed at this Hampton Inn with our swim team because my kids were in a championship swim meet at the University of Pittsburgh and this hotel is very close. However, we had a couple of problems. Like other hotels since Covid, cleaning service is limited. We were told that the room would be cleaned on day 3 of our 5-night stay. However, we ran out of towels (4 people in our room) and TP rather quickly (only three bath towels and one roll of tp were supplied in the room on day 1). On day two in the morning, I wanted to take a shower and did not have towels (kids and husband showered first). My husband went down to the front desk to be told rudely that the towels were being washed and would not be available until the afternoon sometime. So I called down to the front desk to ask when there would be towels. ”I have no idea” was the response. When I asked when they normally were done - ”no idea”. Since I was paying over 200 a day to stay here, I wanted to take a shower when it was convenient for me. So I called the main Hilton number and complained. They then called the front desk at our hotel and poof -- I immediately got a call saying that there were towels available (but I had to pick them up myself). Day 3 when we were told we were scheduled to have the room cleaned (and we requested it also) - the room was not cleaned. My husband was mad and asked them to clean the room on day 4 (in the meantime we were emptying our own trash down the hall and searching daily for cleaning help to get toilet paper). He found a cleaner and she said she would clean the room but we would have to strip down our beds and put the sheets in the hallway. Since when do guests have to do the cleaners' jobs? What exactly are guests paying in a hotel if there are no clean towels available, if you have to beg for toilet paper, if you have to strip down your own beds to have your room cleaned, if the front desk personnel are consistently rude to the guests? I will not be coming back to this hotel.

These reviews had me all worried about the parking situation. There's a garage right next to the lot, it cost us I think $15 for like 12 hours. Yes, the desk clerk wasn't super friendly but the place was clean. It's convenient, if we're downtown we'll stay here again.